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Thread: Reviews - GOG refund policy: "Hitting 'Buy' doesn't waive your rights"

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    Reviews - GOG refund policy: "Hitting 'Buy' doesn't waive your rights"

    Firm thinks that now is a good time to talk about good customer experiences.
    Read more.

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    Banhammer in peace PeterB kalniel's Avatar
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    Re: Reviews - GOG refund policy: "Hitting 'Buy' doesn't waive your rights"

    Sad state of the world isn't it when a news article essentially says:

    "Publisher/Retailer does right thing by putting customer service first - here's how to rip them off"

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    Re: Reviews - GOG refund policy: "Hitting 'Buy' doesn't waive your rights"

    It's not much better than Steam, but at least they are offering aftermarket support and refunds if a game doesn't run.

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    Re: Reviews - GOG refund policy: "Hitting 'Buy' doesn't waive your rights"

    OK it's even worse - the ukdeals method Hexus are pointing at breaches GOG terms of service. If Hexus expect us to respect their own terms & conditions, I think it's a bit unreasonable for them to be highlighting how to break someone else's.

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    Re: Reviews - GOG refund policy: "Hitting 'Buy' doesn't waive your rights"

    Quote Originally Posted by kalniel View Post
    OK it's even worse - the ukdeals method Hexus are pointing at breaches GOG terms of service. If Hexus expect us to respect their own terms & conditions, I think it's a bit unreasonable for them to be highlighting how to break someone else's.
    LOL maybe Hexus should give itself an infraction like they do to us when we miss behave or post something possibly libelous.

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    Re: Reviews - GOG refund policy: "Hitting 'Buy' doesn't waive your rights"

    A UK based site tells you to get the game from a UK IP instead of a Ukrainian one, and they are accused of telling us how to rip GOG off? Am I missing something glaringly obvious here?

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    Re: Reviews - GOG refund policy: "Hitting 'Buy' doesn't waive your rights"

    Quote Originally Posted by zen1966 View Post
    A UK based site tells you to get the game from a UK IP instead of a Ukrainian one, and they are accused of telling us how to rip GOG off? Am I missing something glaringly obvious here?
    They're doing the opposite - suggesting to use a Ukrainian IP instead of a UK one. Doing so would breach GOG terms of service, so I find highlighting that irresponsible from a company as respectable as Hexus, and ironic given the tone of the rest of the article seems to be praising GOG for their good customer service and rights.

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    Re: Reviews - GOG refund policy: "Hitting 'Buy' doesn't waive your rights"

    Quote Originally Posted by kalniel View Post
    They're doing the opposite - suggesting to use a Ukrainian IP instead of a UK one. Doing so would breach GOG terms of service, so I find highlighting that irresponsible from a company as respectable as Hexus, and ironic given the tone of the rest of the article seems to be praising GOG for their good customer service and rights.
    Ah, sorry, just woke up/reading comprehension idiocy on my part.

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    Re: Reviews - GOG refund policy: "Hitting 'Buy' doesn't waive your rights"

    That HotUKDeals thing is very disappointing, both in that people feel like doing that in the first place but also a little disappointing Hexus is bringing attention to it.

    Considering that dev has gone out of their way to be more consumer friendly by removing DRM and people react that way though is a shame. I realise its £45 while some of us still prefer the old £30 price tag but dropping down to £11 is gonna harm the devs quite heavily. It sounds like it activates on the GOG launcher however so hopefully that means GOG could revoke keys for most the obvious cases.

    More attention is the last thing we should be giving events like that though, its just going to hurt the dev more.

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    Re: Reviews - GOG refund policy: "Hitting 'Buy' doesn't waive your rights"

    Quote Originally Posted by jag272 View Post
    I realise its £45 while some of us still prefer the old £30 price tag but dropping down to £11 is gonna harm the devs quite heavily.
    Your assuming that they can't make profit at £30.

    If companies only released quality titles, using seasoned developers, then they wouldn't need to fleece us on some sales to make it back on others.

    If they can "afford" to sell it for £20 in some countries, they can afford to sell it at that price everywhere. I shouldn't be expected to subsidise another countries games sales.
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    Re: Reviews - GOG refund policy: "Hitting 'Buy' doesn't waive your rights"

    Quote Originally Posted by zen1966 View Post
    A UK based site tells you to get the game from a UK IP instead of a Ukrainian one, and they are accused of telling us how to rip GOG off? Am I missing something glaringly obvious here?
    Apparently some IP address shenanigans using the likes of 'Hola' allows buyers to purchase this new game for just £10.90 via GOG Ukraine. Alternatively it's a £41.49 pre-order purchase via GOG accessed directly from a UK IP address.
    What part of that statement do you think doesnt say WINK WINK, NUDGE NUDGE to you?

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    Re: Reviews - GOG refund policy: "Hitting 'Buy' doesn't waive your rights"

    Quote Originally Posted by shaithis View Post
    I shouldn't be expected to subsidise another countries games sales.
    I presume you're also opposed to paying more tax in absolute terms than someone earning less?

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    Re: Reviews - GOG refund policy: "Hitting 'Buy' doesn't waive your rights"

    Quote Originally Posted by kalniel View Post
    I presume you're also opposed to paying more tax in absolute terms than someone earning less?
    No but then that's a completely different kettle of fish.

    You cannot compare tax to a product.....unless of course your a footballer and can move your earnings outside the country and effectively pay less.

    The moment you sell something for half price in another country, expect people to import it from there. It's simple economics in a global economy.
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    Re: Reviews - GOG refund policy: "Hitting 'Buy' doesn't waive your rights"

    The extra effort to buy cheap from Ukraine is not for everyone and probably won't make much difference.
    Gamers pretty much only pay what they want anyway. Usually by waiting for the price to drop. Some cheapskates get the game sooner that's all.
    The publicity is probably a net positive for GOG and they get to sell to bargain hunters who can add it to their collection of unplayed games.
    I'm not interested @£45 or @Ukraine. I can wait for lower prices, less bugs and DLC bundles.

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    Re: Reviews - GOG refund policy: "Hitting 'Buy' doesn't waive your rights"

    The less exposure this exploit gets the better for the devs. Hexus should not have added that last paragraph this article.

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    Re: Reviews - GOG refund policy: "Hitting 'Buy' doesn't waive your rights"

    Tbh, I actually don't have any problem with Steam's refund policy on games. Remember when you used to go to a shop to buy a PC game? You remember you were able to refund it back then as long as it was still wrapped in cellophane? But if you tore off the cellophane, you were stuffed. That game was now yours, permanently.

    If you really really hated the game or it was a crock of toss and you want a refund, you'd have to go to the company that made the game not the distributor. A lot of hoo-ha about a pretty standard agreement between buyer and seller.

    GOGs refund policy is purely publicity and it can really bite them in the arse if it's abused.

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