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Thread: EVGA opens Customer Service Centre in the UK

  1. #1
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    EVGA opens Customer Service Centre in the UK

    Brits can now enjoy quicker and more convenient RMAs.
    Read more.

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    Re: EVGA opens Customer Service Centre in the UK

    I'll probably be upgrading my GPU's in next year and knowing that EVGA has a UK-based support centre is a BIG selling point for me!

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    Re: EVGA opens Customer Service Centre in the UK

    10 years warranty - wow!

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    Re: EVGA opens Customer Service Centre in the UK

    This is awesome and I hope asus etc follow suit.
    Facts don't exist, only interpretations.


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    Re: EVGA opens Customer Service Centre in the UK

    Excellent news, I had to send my EVGA GTX970 off to their old centre in Europe and it wasn't cheap or quick(to post) but cannot fault the RMA process itself.
    Last edited by Jonj1611; 05-12-2015 at 08:43 PM.
    Jon

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    Re: EVGA opens Customer Service Centre in the UK

    Quote Originally Posted by OilSheikh View Post
    10 years warranty - wow!
    Unless its changed you do have to pay about £40 to extend it to 10 years.

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    Re: EVGA opens Customer Service Centre in the UK

    It depends on how much the item costs. See here. The EVGA Supernova G1 (650w and 750w), G2 and P2 (both series 750w and over) and all T2 series psu's all have a free 10 year warranty as standard. You have to register them with EVGA but that's no big deal.

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    Re: EVGA opens Customer Service Centre in the UK

    Asus already has one here in Edinburg, wonder if the EVGA one is near to it.

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    Re: EVGA opens Customer Service Centre in the UK

    If they can achieve the CS standard of their US counterparts then maybe it might be of use. If however, the CS is more akin to their German branch, then I'd give EVGA a wide berth.
    I've had too much trouble in the past with them. Stock going to their US customers first, European customers made to wait months. The guys didn't want to RMA products that were already admitted to as faulty by EVGA US. I think it's best to wait and watch the forum fallout.

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    Re: EVGA opens Customer Service Centre in the UK

    I had the opposite of that, when my card eventually arrived(grrr Royal Mail) I had a quick turnaround, within the day infact. Quick replies to emails and good service all round.
    Jon

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    Re: EVGA opens Customer Service Centre in the UK

    Glad to hear that Jon. I had real problems with them. There were several threads on their forums at one stage going thru the troubles Europeans had with EVGA GmbH. That was many moons ago now.
    Seeing as I had spent a not insignificant amount of cash (flagship motherboard and gfx card) I had hoped for better service. I have not bought EVGA since and I don't think I could bring myself to do so again. Fool me once and all that.

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    Re: EVGA opens Customer Service Centre in the UK

    Quote Originally Posted by outwar6010 View Post
    This is awesome and I hope asus etc follow suit.
    asus already has a service centre, or so I thought. Since it took me only about 2 weeks to get nexus 7 RMA'd, repaired and back in post.

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    Re: EVGA opens Customer Service Centre in the UK

    Experience has taught me that there is far more to the location of a repair centre when it comes to warranties.
    Warranty repairs shipped to Corsair and Intel in the Netherlands (1 week including shipping) had far faster turnarounds than HTC in the UK (~11 days including the same UPS shipping, not to mention that they have never successfully repaired a phone I've sent them, in the 6 attempted repairs).

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    Re: EVGA opens Customer Service Centre in the UK

    Good thing I jumped on the 980ti Black Friday deal aye? Woo!

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    Re: EVGA opens Customer Service Centre in the UK

    This is great news, this has tempted me to get EVGA for my next card, even if it is a little extra cost.

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    Re: EVGA opens Customer Service Centre in the UK

    Pleased they've finally sorted it...the UK must sell a fair few cards for EVGA

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