Results 1 to 16 of 16

Thread: EVGA opens Customer Service Centre in the UK

  1. #1
    HEXUS.admin
    Join Date
    Apr 2005
    Posts
    31,709
    Thanks
    0
    Thanked
    2,073 times in 719 posts

    EVGA opens Customer Service Centre in the UK

    Brits can now enjoy quicker and more convenient RMAs.
    Read more.

  2. #2
    Senior Member
    Join Date
    Jul 2013
    Location
    Dorset
    Posts
    477
    Thanks
    4
    Thanked
    22 times in 19 posts
    • LeetyMcLeet's system
      • Motherboard:
      • Gigabyte Auros X570 Master 1.2
      • CPU:
      • AMD Ryzen 9 5900X
      • Memory:
      • 64 GB 3600 DDR3 (G.Skill Trident Z)
      • Storage:
      • 250GB Samsung 980 Pro PCIe NVMe, 2 x 2TB Samsung 870 EVO SATA3, 2 x 6TB WD Black 3.5'' HDDs
      • Graphics card(s):
      • Nvidia RTX 3070Ti (MSI SUPRIM)
      • PSU:
      • Fractal Design ION Gold 750W
      • Case:
      • Fractal Design 7 Dark with TG Window
      • Operating System:
      • Windows 10 Pro x64
      • Monitor(s):
      • BenQ/Zowie XL @ 1080p, 240Hz
      • Internet:
      • BT Business FTTC/VDSL ~ 50Mbps

    Re: EVGA opens Customer Service Centre in the UK

    I'll probably be upgrading my GPU's in next year and knowing that EVGA has a UK-based support centre is a BIG selling point for me!

  3. #3
    OilSheikh
    Guest

    Re: EVGA opens Customer Service Centre in the UK

    10 years warranty - wow!

  4. #4
    Ryzen Master race outwar6010's Avatar
    Join Date
    Oct 2011
    Location
    Londinium
    Posts
    1,965
    Thanks
    429
    Thanked
    240 times in 160 posts
    • outwar6010's system
      • Motherboard:
      • asus Crosshair x370
      • CPU:
      • 1800x @ 4ghz
      • Memory:
      • Team Group Dark Pro Edition 16GB (2X8GB) DDR4 PC4-25600C14 3200MHZ
      • Storage:
      • More than most
      • Graphics card(s):
      • evga 1080ti
      • PSU:
      • corsair ax 760
      • Case:
      • Corsair 900d
      • Operating System:
      • windows 10 pro 64 bit
      • Monitor(s):
      • hp omen 32
      • Internet:
      • Bt infinite

    Re: EVGA opens Customer Service Centre in the UK

    This is awesome and I hope asus etc follow suit.
    "A society grows great when old men plant trees whose shade they know they shall never sit in."


  5. #5
    Super Moderator Jonj1611's Avatar
    Join Date
    Jun 2008
    Posts
    5,721
    Thanks
    1,763
    Thanked
    996 times in 763 posts

    Re: EVGA opens Customer Service Centre in the UK

    Excellent news, I had to send my EVGA GTX970 off to their old centre in Europe and it wasn't cheap or quick(to post) but cannot fault the RMA process itself.
    Last edited by Jonj1611; 05-12-2015 at 08:43 PM.
    Jon

  6. #6
    Senior Member
    Join Date
    Apr 2009
    Location
    Earth
    Posts
    1,545
    Thanks
    54
    Thanked
    289 times in 180 posts
    • Jasp's system
      • CPU:
      • i5 3570k @ 3.4GHZ
      • Memory:
      • 8GB DDR3 1600MHZ
      • Storage:
      • 1 x 512Gb Crucial MX100 1 x 2TB HDD
      • Graphics card(s):
      • EVGA GTX 670 SC
      • PSU:
      • 850W Corsair HX
      • Case:
      • Coolmaster Haf X V2
      • Operating System:
      • Windows 7 64-Bit
      • Monitor(s):
      • Dell U2412M 1920X1200
      • Internet:
      • 6Mb ADSL

    Re: EVGA opens Customer Service Centre in the UK

    Quote Originally Posted by OilSheikh View Post
    10 years warranty - wow!
    Unless its changed you do have to pay about £40 to extend it to 10 years.

  7. #7
    Senior Member
    Join Date
    Mar 2007
    Location
    Aberlour, NE Scotland
    Posts
    609
    Thanks
    16
    Thanked
    27 times in 26 posts
    • pastymuncher's system
      • Motherboard:
      • Gigabyte Z390 Aorus Pro
      • CPU:
      • i5 9600K @ 5Ghz
      • Memory:
      • 16Gb Gskill Trident 3866mhz
      • Storage:
      • 250Gb Samsung 970 Evo Polaris+960GB Corsair MP510
      • Graphics card(s):
      • Inno3D GTX1070 iChill Air Boss X3
      • PSU:
      • BeQuiet Straight Power 11 550w
      • Case:
      • Self built desk mod
      • Operating System:
      • Windows 10 Pro 64bit
      • Monitor(s):
      • Dell S2716DG Rev A04
      • Internet:
      • BT Fibre

    Re: EVGA opens Customer Service Centre in the UK

    It depends on how much the item costs. See here. The EVGA Supernova G1 (650w and 750w), G2 and P2 (both series 750w and over) and all T2 series psu's all have a free 10 year warranty as standard. You have to register them with EVGA but that's no big deal.

  8. #8
    Senior Member
    Join Date
    Sep 2012
    Posts
    268
    Thanks
    1
    Thanked
    14 times in 12 posts

    Re: EVGA opens Customer Service Centre in the UK

    Asus already has one here in Edinburg, wonder if the EVGA one is near to it.

  9. #9
    Senior Member
    Join Date
    May 2010
    Location
    England
    Posts
    285
    Thanks
    82
    Thanked
    27 times in 20 posts
    • TaintedShirt's system
      • Motherboard:
      • Asus P8Z68 Deluxe
      • CPU:
      • Core i5 2500k
      • Memory:
      • 4*4 gig Corsair Vengeance
      • Storage:
      • OCZ Vertex 240GB and 3.5TB Samsung Drives
      • Graphics card(s):
      • Asus GTX 570
      • PSU:
      • Corsair HX1000
      • Case:
      • Silverstone TJ07B
      • Operating System:
      • Win 7 accessed using my lovely Filco brown key
      • Monitor(s):
      • BenQ FP241WZ
      • Internet:
      • 4meg of slowness increased to 5meg nice Billion 7800N

    Re: EVGA opens Customer Service Centre in the UK

    If they can achieve the CS standard of their US counterparts then maybe it might be of use. If however, the CS is more akin to their German branch, then I'd give EVGA a wide berth.
    I've had too much trouble in the past with them. Stock going to their US customers first, European customers made to wait months. The guys didn't want to RMA products that were already admitted to as faulty by EVGA US. I think it's best to wait and watch the forum fallout.

  10. #10
    Super Moderator Jonj1611's Avatar
    Join Date
    Jun 2008
    Posts
    5,721
    Thanks
    1,763
    Thanked
    996 times in 763 posts

    Re: EVGA opens Customer Service Centre in the UK

    I had the opposite of that, when my card eventually arrived(grrr Royal Mail) I had a quick turnaround, within the day infact. Quick replies to emails and good service all round.
    Jon

  11. #11
    Senior Member
    Join Date
    May 2010
    Location
    England
    Posts
    285
    Thanks
    82
    Thanked
    27 times in 20 posts
    • TaintedShirt's system
      • Motherboard:
      • Asus P8Z68 Deluxe
      • CPU:
      • Core i5 2500k
      • Memory:
      • 4*4 gig Corsair Vengeance
      • Storage:
      • OCZ Vertex 240GB and 3.5TB Samsung Drives
      • Graphics card(s):
      • Asus GTX 570
      • PSU:
      • Corsair HX1000
      • Case:
      • Silverstone TJ07B
      • Operating System:
      • Win 7 accessed using my lovely Filco brown key
      • Monitor(s):
      • BenQ FP241WZ
      • Internet:
      • 4meg of slowness increased to 5meg nice Billion 7800N

    Re: EVGA opens Customer Service Centre in the UK

    Glad to hear that Jon. I had real problems with them. There were several threads on their forums at one stage going thru the troubles Europeans had with EVGA GmbH. That was many moons ago now.
    Seeing as I had spent a not insignificant amount of cash (flagship motherboard and gfx card) I had hoped for better service. I have not bought EVGA since and I don't think I could bring myself to do so again. Fool me once and all that.

  12. #12
    Senior Member
    Join Date
    Nov 2014
    Location
    Redditch, United Kingdom
    Posts
    434
    Thanks
    9
    Thanked
    17 times in 13 posts

    Re: EVGA opens Customer Service Centre in the UK

    Quote Originally Posted by outwar6010 View Post
    This is awesome and I hope asus etc follow suit.
    asus already has a service centre, or so I thought. Since it took me only about 2 weeks to get nexus 7 RMA'd, repaired and back in post.

  13. #13
    Senior Member
    Join Date
    Nov 2013
    Posts
    285
    Thanks
    16
    Thanked
    23 times in 21 posts

    Re: EVGA opens Customer Service Centre in the UK

    Experience has taught me that there is far more to the location of a repair centre when it comes to warranties.
    Warranty repairs shipped to Corsair and Intel in the Netherlands (1 week including shipping) had far faster turnarounds than HTC in the UK (~11 days including the same UPS shipping, not to mention that they have never successfully repaired a phone I've sent them, in the 6 attempted repairs).

  14. #14
    Registered User
    Join Date
    Nov 2013
    Posts
    12
    Thanks
    0
    Thanked
    2 times in 1 post
    • TehH4rRy's system
      • Motherboard:
      • Asus Sabertooth z87
      • CPU:
      • Intel Core i5 4670K @ 3.40GHz
      • Memory:
      • 16GB GEIL DragonRam DDR3
      • Storage:
      • 500GB of Samsung SSD, 3 TB of WD Green Storage
      • Graphics card(s):
      • EVGA GTX 980ti FTW Edition
      • PSU:
      • Corsair HX850
      • Case:
      • Corsair 600T White
      • Operating System:
      • Windows 10 Pro
      • Monitor(s):
      • DELL U2515H
      • Internet:
      • 150MB/s Virgin Media

    Re: EVGA opens Customer Service Centre in the UK

    Good thing I jumped on the 980ti Black Friday deal aye? Woo!

  15. #15
    Previously known as Wozza365
    Join Date
    Sep 2012
    Posts
    439
    Thanks
    0
    Thanked
    18 times in 17 posts
    • Wozza63's system
      • Motherboard:
      • ASUS M5A99X EVO
      • CPU:
      • FX 8150 @4.2GHz
      • Memory:
      • 8GB Kingston HyperX 1600MHz
      • Storage:
      • Intel 120GB SSD, 4TB Seagate
      • Graphics card(s):
      • XFX R9 390
      • PSU:
      • Corsair TX850
      • Case:
      • Akasa Venom Toxic
      • Operating System:
      • Windows 7
      • Monitor(s):
      • Acer XG270HU + Iiyama E2473HDS x2

    Re: EVGA opens Customer Service Centre in the UK

    This is great news, this has tempted me to get EVGA for my next card, even if it is a little extra cost.

  16. #16
    Registered+
    Join Date
    Sep 2006
    Location
    Cumbria, UK
    Posts
    32
    Thanks
    7
    Thanked
    0 times in 0 posts
    • JonnyManc's system
      • Motherboard:
      • Asus B550-F Gaming WiFi
      • CPU:
      • AMD Ryzen 9 5900x
      • Memory:
      • 32gb Crucial Ballistix 3600C16
      • Storage:
      • 2.5tb M2 SSD's, 4tb HDD
      • Graphics card(s):
      • Zotac RTX3070 TwinEdge OC
      • PSU:
      • Corsair XM750w
      • Case:
      • Corsair 4000D AirFlow
      • Operating System:
      • Windows 10 Professional 64bit
      • Monitor(s):
      • Asus TUF VG27W
      • Internet:
      • 60mb / 16mb

    Re: EVGA opens Customer Service Centre in the UK

    Pleased they've finally sorted it...the UK must sell a fair few cards for EVGA

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •