Page 1 of 2 12 LastLast
Results 1 to 16 of 18

Thread: Cancelling an Adobe Creative Cloud subscription can be tricky

  1. #1
    HEXUS.admin
    Join Date
    Apr 2005
    Posts
    29,131
    Thanks
    0
    Thanked
    1,882 times in 646 posts

    Cancelling an Adobe Creative Cloud subscription can be tricky

    Handling a barrage of discount offers and wrestling early termination fees.
    Read more.

  2. #2
    Senior Member
    Join Date
    Nov 2014
    Location
    Redditch, United Kingdom
    Posts
    340
    Thanks
    7
    Thanked
    10 times in 7 posts

    Re: Cancelling an Adobe Creative Cloud subscription can be tricky

    That chat transcript is in middle of conversation, how one would get anything useful out of it is beyond my comprehension. Gathering what tone the start of it is though is probably some pissed customer who cba reading that he agrees to X contract for X months and did not read that there would be early termination fees. So what.?! Why is it adobes fault?!

  3. #3
    Senior Member
    Join Date
    Nov 2013
    Location
    Kent
    Posts
    321
    Thanks
    0
    Thanked
    27 times in 18 posts
    • Brian224's system
      • Motherboard:
      • Gigabyte GA-Z68AP-D3
      • CPU:
      • Intel Core i5-2500K
      • Memory:
      • 8GB (2x4GB) Corsair Vengeance
      • Storage:
      • Samsung 840 SSD 120GB, Seagate 2TB HDD
      • Graphics card(s):
      • GTX760 4GB
      • PSU:
      • 650W EZCool Silent
      • Case:
      • Corsair Graphite 230T
      • Operating System:
      • Windows 8.1 Professional 64-bit
      • Monitor(s):
      • 3 x Acer G226HQLBbd
      • Internet:
      • 30 Mb cable (Virgin Media)

    Re: Cancelling an Adobe Creative Cloud subscription can be tricky

    Quote Originally Posted by aniilv View Post
    Why is it adobes fault?!
    Because the customer wasn't trying to cancel early, he was trying to prevent renewal "Me: If that's true, this is the 12th month of my subscription. Today would be the day it would renew. I want to cancel before that happens."

  4. #4
    The late but legendary peterb - Onward and Upward peterb's Avatar
    Join Date
    Aug 2005
    Location
    Looking down & checking on swearing
    Posts
    19,381
    Thanks
    2,892
    Thanked
    3,403 times in 2,693 posts

    Re: Cancelling an Adobe Creative Cloud subscription can be tricky

    It would appear to be Adobe's fault that the customer could not cancel on the last day of the subscription - and it took a manual intervention to do that.

    It's not unreasonable to expect to cancel on the last day - UNLESS the terms and conditions stated that a notice period had to be given. That might be the case, but there is nothing in the transcript excerpt to say that is the case.
    (\__/)
    (='.'=)
    (")_(")

    Been helped or just 'Like' a post? Use the Thanks button!
    My broadband speed - 750 Meganibbles/minute

  5. #5
    Senior Member
    Join Date
    Dec 2013
    Posts
    2,965
    Thanks
    409
    Thanked
    370 times in 256 posts

    Re: Cancelling an Adobe Creative Cloud subscription can be tricky

    I'm not a supporter of subscription based services but going on Adobes Subscription Terms they actually went out of their way to cancel this guys subscription, it seems they could have said that he didn't give them 14 days notice.

  6. #6
    Registered+
    Join Date
    Jan 2004
    Location
    oxford
    Posts
    52
    Thanks
    1
    Thanked
    0 times in 0 posts

    Re: Cancelling an Adobe Creative Cloud subscription can be tricky

    The crux of the problem here is that subscription renewal services as with insurance, should be that if there is no contact from the customer subscriptions lapse not automatically renew.

    Or if auto renewal occurs, the contract drops to monthly instead of yearly.

  7. #7
    Oh Crumbs.... Biscuit's Avatar
    Join Date
    Feb 2007
    Location
    N. Yorkshire
    Posts
    11,192
    Thanks
    1,392
    Thanked
    1,091 times in 833 posts
    • Biscuit's system
      • Motherboard:
      • MSI B450M Mortar
      • CPU:
      • AMD 2700X (Be Quiet! Dark Rock 3)
      • Memory:
      • 16GB Patriot Viper 2 @ 3466MHz
      • Storage:
      • 500GB WD Black
      • Graphics card(s):
      • Sapphire R9 290X Vapor-X
      • PSU:
      • Seasonic Focus Gold 750W
      • Case:
      • Lian Li PC-V359
      • Operating System:
      • Windows 10 x64
      • Internet:
      • BT Infinity 80/20

    Re: Cancelling an Adobe Creative Cloud subscription can be tricky

    I switched to alternatives that are pay-once and haven't had any significant issues for my uses.

  8. #8
    Senior Member
    Join Date
    Aug 2006
    Posts
    1,401
    Thanks
    8
    Thanked
    68 times in 60 posts

    Re: Cancelling an Adobe Creative Cloud subscription can be tricky

    "Adobe is "working on changes to the website" to allow subscriber customers to cancel without contacting customer support." Why wasn't this there from the beginning... and why does it have to be auto renewing as standard.

    Personally I don't see why it needs 14 days to cancel in the same way I don't see why companies need up to 2 weeks to refund me money for an online purchase when they can happily take it within a few minutes.

    I really do hate the subscription model which we're gradually being forced into...

  9. #9
    Technojunkie
    Join Date
    May 2004
    Location
    Up North
    Posts
    2,580
    Thanks
    239
    Thanked
    213 times in 138 posts

    Re: Cancelling an Adobe Creative Cloud subscription can be tricky

    I've just checked when my adobe CC renews so I can think about cancelling 14 days before.

    I'm on £23.36 for the full cloud, but that's a special offer - don't want to go up to £54 for the same thing
    Chrome & Firefox addons for BBC News
    Follow me @twitter

  10. #10
    Senior Member
    Join Date
    Mar 2012
    Location
    Cambridge
    Posts
    235
    Thanks
    11
    Thanked
    6 times in 6 posts
    • davesom555's system
      • Motherboard:
      • Asrock B450M
      • CPU:
      • AMD 2600@4ghz
      • Memory:
      • 16GB Corsair 3000mhz
      • Storage:
      • 500gb Samsung 970 Evo NVME + multiple 2.5" SSDs
      • Graphics card(s):
      • Sapphire Vega 56 Pulse
      • PSU:
      • EVGA 700w
      • Case:
      • NZXT H400i mATX
      • Operating System:
      • Win 10
      • Monitor(s):
      • Samsung 27" QHD 144mhz
      • Internet:
      • 200mb

    Re: Cancelling an Adobe Creative Cloud subscription can be tricky

    I had trouble with these guys too, it's an arse to cancel.

  11. #11
    Member
    Join Date
    Apr 2014
    Posts
    162
    Thanks
    4
    Thanked
    15 times in 9 posts
    • nitro912gr's system
      • Motherboard:
      • ASUS Sabretooth 990FX R2.0
      • CPU:
      • Phenom II x6 1090T
      • Memory:
      • 2x 4GB Kingstone Beast 2133Mhz
      • Storage:
      • Samsung Evo 850 250GB, 2x WD Caviar Black 640GB
      • Graphics card(s):
      • XFX Radeon 7850 DD 1GB
      • PSU:
      • XFX ProSeries 450W Core Edition
      • Case:
      • CoolerMaster N300
      • Operating System:
      • Windows 10 64bit
      • Monitor(s):
      • Dell U2313HM

    Re: Cancelling an Adobe Creative Cloud subscription can be tricky

    I hated it when adobe changed to this stupid subscription plans. I don't mind buying digitally or even subscribing, but I want a subscription to be optional.

    I'm glad many other software companies offer both (like autodesk) and you can opt either to buy once and keep the license for ever (with the need to pay for upgrades) or subscribe.

    This software is a tool, I really prefer to rely on older versions when I have financial problems, than being cut out of my tools of trade if I can't meet the payment.

  12. #12
    Senior Member
    Join Date
    Aug 2006
    Posts
    1,401
    Thanks
    8
    Thanked
    68 times in 60 posts

    Re: Cancelling an Adobe Creative Cloud subscription can be tricky

    Quote Originally Posted by nitro912gr View Post
    I'm glad many other software companies offer both (like autodesk)
    Autodesk are phasing out purchase and going subscription only.... yeah I know

  13. #13
    Senior Member
    Join Date
    Feb 2004
    Posts
    888
    Thanks
    0
    Thanked
    32 times in 29 posts

    Re: Cancelling an Adobe Creative Cloud subscription can be tricky

    You are wrong about Autodesk. Perpetual licencing is being discontinued. Desktop subscriptions are the thing going forwards and over the long term are much more expensive. Better for business because bla bla.

    They will not terminate an existing perpetual licences unless you are late paying the 'old style subscription' fee in which case they have zero tolerance policy and you are forced over to desktop subscription with no way to re-instate your perpetual licence. They are a bunch of greedy gits too. Previously you could pay late renewal fee which wasn't expensive.

    Autodesk are right up there with Adobe and Satan.

  14. #14
    Member
    Join Date
    Apr 2014
    Posts
    162
    Thanks
    4
    Thanked
    15 times in 9 posts
    • nitro912gr's system
      • Motherboard:
      • ASUS Sabretooth 990FX R2.0
      • CPU:
      • Phenom II x6 1090T
      • Memory:
      • 2x 4GB Kingstone Beast 2133Mhz
      • Storage:
      • Samsung Evo 850 250GB, 2x WD Caviar Black 640GB
      • Graphics card(s):
      • XFX Radeon 7850 DD 1GB
      • PSU:
      • XFX ProSeries 450W Core Edition
      • Case:
      • CoolerMaster N300
      • Operating System:
      • Windows 10 64bit
      • Monitor(s):
      • Dell U2313HM

    Re: Cancelling an Adobe Creative Cloud subscription can be tricky

    oh crap... I should have gotten sketchbook pro when I still could

    anyway at least this tactic is giving space to new or smaller software companies to breath. Look at Serif with their affinity photo and design for example, great pieces of software, written from scratch which make them very fast on modern hardware, unlike the adobe blotwares that clearly need a refresh (by refresh I mean a complete rewrite...) and they are as good or better than adobe's software. The only problem is that for the time being they are only available for macs... which sucks because not all designers use macs (I own and use a macbook but my main rig is always windows) and I don't see why to switch anymore.

  15. Received thanks from:

    davesom555 (20-01-2016)

  16. #15
    Member
    Join Date
    May 2008
    Location
    England
    Posts
    161
    Thanks
    4
    Thanked
    5 times in 5 posts

    Re: Cancelling an Adobe Creative Cloud subscription can be tricky

    Quote Originally Posted by nitro912gr View Post
    oh crap... I should have gotten sketchbook pro when I still could

    anyway at least this tactic is giving space to new or smaller software companies to breath. Look at Serif with their affinity photo and design for example, great pieces of software, written from scratch which make them very fast on modern hardware, unlike the adobe blotwares that clearly need a refresh (by refresh I mean a complete rewrite...) and they are as good or better than adobe's software. The only problem is that for the time being they are only available for macs... which sucks because not all designers use macs (I own and use a macbook but my main rig is always windows) and I don't see why to switch anymore.
    I've also had my eye on Serif's Infinity software, Designer only costs £40 but is mac only

  17. #16
    Member
    Join Date
    Apr 2014
    Posts
    162
    Thanks
    4
    Thanked
    15 times in 9 posts
    • nitro912gr's system
      • Motherboard:
      • ASUS Sabretooth 990FX R2.0
      • CPU:
      • Phenom II x6 1090T
      • Memory:
      • 2x 4GB Kingstone Beast 2133Mhz
      • Storage:
      • Samsung Evo 850 250GB, 2x WD Caviar Black 640GB
      • Graphics card(s):
      • XFX Radeon 7850 DD 1GB
      • PSU:
      • XFX ProSeries 450W Core Edition
      • Case:
      • CoolerMaster N300
      • Operating System:
      • Windows 10 64bit
      • Monitor(s):
      • Dell U2313HM

    Re: Cancelling an Adobe Creative Cloud subscription can be tricky

    They told me in tweet more than a year ago that they have plans after the release of affinity photo on mac (it was in beta back then), but there is no news after that.

    Do they really believe they cover the windows space with that XP era suite they have available?

Page 1 of 2 12 LastLast

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •