Results 1 to 7 of 7

Thread: Auto-compensation for telecoms customers proposed by Ofcom

  1. #1
    HEXUS.admin
    Join Date
    Apr 2005
    Posts
    31,709
    Thanks
    0
    Thanked
    2,070 times in 719 posts

    Auto-compensation for telecoms customers proposed by Ofcom

    Quality of service problems should be compensated without a lengthy claims process.
    Read more.

  2. #2
    Member
    Join Date
    Jan 2015
    Posts
    182
    Thanks
    0
    Thanked
    1 time in 1 post

    Re: Auto-compensation for telecoms customers proposed by Ofcom

    Finally?! Now we only need penalties for providers that sell broadband up to 17Mbps and you get 1,2Mbps...

  3. #3
    Senior Member
    Join Date
    Aug 2013
    Location
    North Wales
    Posts
    1,850
    Thanks
    165
    Thanked
    271 times in 202 posts
    • virtuo's system
      • Motherboard:
      • Gigabyte Aorus Master X570
      • CPU:
      • Ryzen 9 5950x
      • Memory:
      • 64Gb G.Skill TridentZ Neo 3600 CL16
      • Storage:
      • Sabrent 2TB PCIE4 NVME + NAS upon NAS upon NAS
      • Graphics card(s):
      • RTX 3090 FE
      • PSU:
      • Corsair HX850 80+ Platinum
      • Case:
      • Fractal Meshify 2 Grey
      • Operating System:
      • RedStar 3, Ubuntu, Win 10
      • Monitor(s):
      • Samsung CRG90 5140x1440 120hz
      • Internet:
      • PlusNet's best, but still poor, attempt

    Re: Auto-compensation for telecoms customers proposed by Ofcom

    Quote Originally Posted by Sunderas View Post
    Finally?! Now we only need penalties for providers that sell broadband up to 17Mbps and you get 1,2Mbps...
    The whole reason they now market it "up to", I think the tariff should be on a sliding scale.

    I, for example pay for "up to 80Mb", I get around 55 (although it's gradually decreased over time from 72-ish)

    So for that 25Mb they are failing to provide, or I am not able to access, should I be paying for it? I think not, so why not knock 25-30% off my bill.

  4. #4
    MCRN Tachi Ttaskmaster's Avatar
    Join Date
    Nov 2013
    Location
    Reading, UK
    Posts
    6,783
    Thanks
    497
    Thanked
    743 times in 630 posts
    • Ttaskmaster's system
      • Motherboard:
      • Asus X99-PRO USB 3.1
      • CPU:
      • i7 5960X o/c to 4.6GHz
      • Memory:
      • 32GB 3200MHz Crucial Ballistix Tactical Tracer RGB DDR4
      • Storage:
      • Samsung Evo 120GB and Seagate Baracuda 2TB
      • Graphics card(s):
      • Gigabyte G1 GTX980Ti
      • PSU:
      • EVGA Supernova G2 1000W
      • Case:
      • Phanteks Enthoo Luxe wiv perspex window
      • Operating System:
      • Win10 64 Home
      • Monitor(s):
      • Acer Predator XB270HU 1440 IPS GSync 144Hz
      • Internet:
      • 900Mbps Gigaclear WHOOOOOOOOOOOO!!!!!!!!

    Re: Auto-compensation for telecoms customers proposed by Ofcom

    Quote Originally Posted by Sunderas View Post
    Finally?! Now we only need penalties for providers that sell broadband up to 17Mbps and you get 1,2Mbps...
    Did they not give you a rundown of what you're actually likely to get?
    Mine is the usual "up to", but they also specify our particular line can only be expected to deliver a max of 2Mbps...

    Kinda like how your car can return up to 74pmg, but if you drive like a plum you'll only get 12.

  5. #5
    Anthropomorphic Personification shaithis's Avatar
    Join Date
    Apr 2004
    Location
    The Last Aerie
    Posts
    10,857
    Thanks
    645
    Thanked
    872 times in 736 posts
    • shaithis's system
      • Motherboard:
      • Asus P8Z77 WS
      • CPU:
      • i7 3770k @ 4.5GHz
      • Memory:
      • 32GB HyperX 1866
      • Storage:
      • Lots!
      • Graphics card(s):
      • Sapphire Fury X
      • PSU:
      • Corsair HX850
      • Case:
      • Corsair 600T (White)
      • Operating System:
      • Windows 10 x64
      • Monitor(s):
      • 2 x Dell 3007
      • Internet:
      • Zen 80Mb Fibre

    Re: Auto-compensation for telecoms customers proposed by Ofcom

    This, plus the openreach change, add in a bit of brexit and ISPs will feel fully justified in hiking prices through the roof now.
    Main PC: Asus Rampage IV Extreme / 3960X@4.5GHz / Antec H1200 Pro / 32GB DDR3-1866 Quad Channel / Sapphire Fury X / Areca 1680 / 850W EVGA SuperNOVA Gold 2 / Corsair 600T / 2x Dell 3007 / 4 x 250GB SSD + 2 x 80GB SSD / 4 x 1TB HDD (RAID 10) / Windows 10 Pro, Yosemite & Ubuntu
    HTPC: AsRock Z77 Pro 4 / 3770K@4.2GHz / 24GB / GTX 1080 / SST-LC20 / Antec TP-550 / Hisense 65k5510 4K TV / HTC Vive / 2 x 240GB SSD + 12TB HDD Space / Race Seat / Logitech G29 / Win 10 Pro
    HTPC2: Asus AM1I-A / 5150 / 4GB / Corsair Force 3 240GB / Silverstone SST-ML05B + ST30SF / Samsung UE60H6200 TV / Windows 10 Pro
    Spare/Loaner: Gigabyte EX58-UD5 / i950 / 12GB / HD7870 / Corsair 300R / Silverpower 700W modular
    NAS 1: HP N40L / 12GB ECC RAM / 2 x 3TB Arrays || NAS 2: Dell PowerEdge T110 II / 24GB ECC RAM / 2 x 3TB Hybrid arrays || Network:Buffalo WZR-1166DHP w/DD-WRT + HP ProCurve 1800-24G
    Laptop: Dell Precision 5510 Printer: HP CP1515n || Phone: Huawei P30 || Other: Samsung Galaxy Tab 4 Pro 10.1 CM14 / Playstation 4 + G29 + 2TB Hybrid drive

  6. #6
    Senior Member
    Join Date
    Nov 2014
    Location
    Redditch, United Kingdom
    Posts
    434
    Thanks
    9
    Thanked
    17 times in 13 posts

    Re: Auto-compensation for telecoms customers proposed by Ofcom

    Here is my story with virgin internet.

    I have 150mbps and always has been top notch, but at some point last month noticed I am getting 50-70mbps. Called up virgin, instantly connected me with support, they asked to reset router and after that did nothing they told me they know about the issue, it has been oversold and needed upgrade to infrastructure which was coming in something like 2 weeks. They told me I will have discount for this. After about 1 week my speed was back up and new invoice came with 8£ discount.

    Only complaint I have is that unless I would call, I would not get compensation, nor was it said anywhere there is known issue which is why I had to call em.

  7. #7
    Oh Crumbs.... Biscuit's Avatar
    Join Date
    Feb 2007
    Location
    N. Yorkshire
    Posts
    11,193
    Thanks
    1,394
    Thanked
    1,091 times in 833 posts
    • Biscuit's system
      • Motherboard:
      • MSI B450M Mortar
      • CPU:
      • AMD 2700X (Be Quiet! Dark Rock 3)
      • Memory:
      • 16GB Patriot Viper 2 @ 3466MHz
      • Storage:
      • 500GB WD Black
      • Graphics card(s):
      • Sapphire R9 290X Vapor-X
      • PSU:
      • Seasonic Focus Gold 750W
      • Case:
      • Lian Li PC-V359
      • Operating System:
      • Windows 10 x64
      • Internet:
      • BT Infinity 80/20

    Re: Auto-compensation for telecoms customers proposed by Ofcom

    Quote Originally Posted by Ttaskmaster View Post
    Did they not give you a rundown of what you're actually likely to get?
    Mine is the usual "up to", but they also specify our particular line can only be expected to deliver a max of 2Mbps...

    Kinda like how your car can return up to 74pmg, but if you drive like a plum you'll only get 12.
    Except the driving example would be under your control (unless you bought a VW) and the internet thing would be completely out of your control.

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •