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Thread: Ofcom to enable mobile provider switching via free text

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    Ofcom to enable mobile provider switching via free text

    Notice period charges will be snipped. Changes will come into effect in 18 months time.
    Read more.

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    Re: Ofcom to enable mobile provider switching via free text

    This is good news, even if it's 18 months away.

    When I switched from O2 to Vodafone recently, I had to spend 15 minutes going through all that retention cr@p with O2. After explaining that I was moving to a £25/month Vodafone tariff and answering numerous questions, I was eventually offered the same package to stay with O2, but costing £40/month. Hmm, let me think about that one for a moment.

    What also irritated me was that after explaining why I was leaving O2 (poor signal at home), the retentions adviser insisted that my signal should be fine as that's what their coverage checker shows (until I pointed out that these checkers just use algorithms, and don't always reflect reality).

    I really hope the number porting process can be improved too. This time around I ended up with no service from either provider for 6 days, as the porting of my number was a complete balls-up. If I didn't know better, I'd swear that it was done deliberately to put me off switching again in 2 years' time...

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    Re: Ofcom to enable mobile provider switching via free text

    Took me almost 40 minutes to get my PAC from Three, and that was with me being insistent all the way that I didn't want a better offer from them I just wanted my PAC. That kind of behaviour *must* put people off going back to them, surely!

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    Re: Ofcom to enable mobile provider switching via free text

    Quote Originally Posted by squirrelz View Post
    Took me almost 40 minutes to get my PAC from Three, and that was with me being insistent all the way that I didn't want a better offer from them I just wanted my PAC. That kind of behaviour *must* put people off going back to them, surely!
    It might if any of the other networks didn't do that. I've had PACs from O2, EE, Tesco and 3 in the last few years and they all make you work hard for it.

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