Results 1 to 7 of 7

Thread: Microsoft AI was behind the Windows 10 April Update roll out

  1. #1
    HEXUS.admin
    Join Date
    Apr 2005
    Posts
    27,145
    Thanks
    0
    Thanked
    1,672 times in 581 posts

    Microsoft AI was behind the Windows 10 April Update roll out

    Result: higher satisfaction, fewer known issues, lower support call volumes.
    Read more.

  2. #2
    Senior Member
    Join Date
    May 2014
    Posts
    657
    Thanks
    42
    Thanked
    81 times in 50 posts

    Re: Microsoft AI was behind the Windows 10 April Update roll out

    Not trying to be facetious but there were some pretty glaring issues that were missed like compatibility with Microsofts own hardware and Intels storage mediums xD

  3. #3
    Senior Member Pob255's Avatar
    Join Date
    Apr 2007
    Location
    The land of Brum
    Posts
    9,930
    Thanks
    569
    Thanked
    1,195 times in 1,098 posts
    • Pob255's system
      • Motherboard:
      • Asus M5A99X EVO
      • CPU:
      • PhenomII x4 955 & CM Hyper 212+
      • Memory:
      • 2x 4gb Corsair Vengence 1600mhz cas9
      • Storage:
      • 250gb SATA Westerndigital + 500gb samsung +1tb Samsung
      • Graphics card(s):
      • Asus GTX560ti CuII
      • PSU:
      • Be Quiet E9 680w
      • Case:
      • HAF 912+
      • Operating System:
      • W7 Pro
      • Monitor(s):
      • Dell 21" ips something

    Re: Microsoft AI was behind the Windows 10 April Update roll out

    with the latest update, there are higher satisfaction numbers, fewer known issues, and lower support call volumes compared to previous Windows 10 releases.
    But fewer issue, means lower support call volumes and higher satisfaction numbers, I'm not quite sure how AI is a major factor in that, they don't say anything about the AI writing the code or bug fixing or even QA testing.

    Reading more into it, looks like they use the AI to regulate who gets the update when, targeting people with the least potential issues (or least likely to complain) first to give the coders more time to focus on bug fixes.
    Also as the general trend of support calls in that graph is downward, I suspect that removing AI from the equation would of had little difference and what it did potentially do was to boost early numbers for the roll out.
    It smacks of internal politics, doing the easy jobs first to make it look like the team are ahead of schedule and using the current buzzterm AI

  4. Received thanks from:

    Phage (17-06-2018)

  5. #4
    Senior Member Jonj1611's Avatar
    Join Date
    Jun 2008
    Posts
    2,982
    Thanks
    601
    Thanked
    274 times in 231 posts
    • Jonj1611's system
      • Motherboard:
      • MSI X370 Titanium
      • CPU:
      • Ryzen 7 1700X
      • Memory:
      • 16GB DDR4 3000Mhz
      • Storage:
      • 500GB Samsung 850 EVO, 1 x 1TB, 1 x 2TB
      • Graphics card(s):
      • 8GB EVGA GTX1080 FTW
      • PSU:
      • EVGA 750W SuperNova G2
      • Case:
      • BeQuiet Silent Base 800
      • Operating System:
      • Windows 10 Pro 64-Bit
      • Monitor(s):
      • Acer 31.5" QHD IPS LED
      • Internet:
      • Virgin 350MB

    Re: Microsoft AI was behind the Windows 10 April Update roll out

    Well the numlock, capslock and scroll-lock lights still don't work!
    Jon

  6. #5
    root Member DanceswithUnix's Avatar
    Join Date
    Jan 2006
    Location
    In the middle of a core dump
    Posts
    8,838
    Thanks
    399
    Thanked
    875 times in 749 posts
    • DanceswithUnix's system
      • Motherboard:
      • M5A-97 EVO R2.0
      • CPU:
      • FX-8350
      • Memory:
      • 16GB ECC 1333
      • Storage:
      • 660GB Linux, 500GB Games (Win 10)
      • Graphics card(s):
      • Asus Strix RX Vega 56
      • PSU:
      • 650W Corsair TX
      • Case:
      • Antec 300
      • Operating System:
      • Fedora 27 + Win 10 Pro 64 (yuk)
      • Monitor(s):
      • Benq XL2730Z 1440p + Samsung 2343BW 2048x1152
      • Internet:
      • 80Mb/20Mb VDSL

    Re: Microsoft AI was behind the Windows 10 April Update roll out

    Quote Originally Posted by Pob255 View Post
    It smacks of internal politics, doing the easy jobs first to make it look like the team are ahead of schedule and using the current buzzterm AI
    That seems harsh. It shouldn't be hard for MS to eg monitor that a box has taken the update and then not checked back in afterwards implying they bricked it. But filtering through the sheer quantity of data that MS has and making sense of it is an ideal job for an AI to do. I'm normally pretty anti-Microsoft, but I have to say well done on this one it is an interesting tool in the face of an untestable platform thanks to all the various cards out there.

    Now if they could un-mess my local garage's networking so they can bill customers, that would be nice too. Sounds like the removal of home networking stuffed what was a working setup.

  7. #6
    Comrade Moose CAT-THE-FIFTH's Avatar
    Join Date
    Aug 2006
    Location
    Moosetopia
    Posts
    27,783
    Thanks
    3,043
    Thanked
    4,285 times in 3,322 posts
    • CAT-THE-FIFTH's system
      • Motherboard:
      • Less E-PEEN
      • CPU:
      • Massive E-PEEN
      • Memory:
      • RGB E-PEEN
      • Storage:
      • Not in any order
      • Graphics card(s):
      • EVEN BIGGER E-PEEN
      • PSU:
      • OVERSIZED
      • Case:
      • UNDERSIZED
      • Operating System:
      • DOS 6.22
      • Monitor(s):
      • NOT USUALLY ON....WHEN I POST
      • Internet:
      • FUNCTIONAL

    Re: Microsoft AI was behind the Windows 10 April Update roll out

    When I initially installed Win10 I had issues with the onboard audio cutting out which were fixed,and now this updated has brought that bug back so I need to use my DAC and headphone amp,for normal usage.

    So far this update has been meh for me!


    Those despicable Elk,stealing the pond weed!

  8. #7
    Registered User
    Join Date
    Jan 2018
    Posts
    2
    Thanks
    0
    Thanked
    0 times in 0 posts

    Re: Microsoft AI was behind the Windows 10 April Update roll out

    "intelligently selects devices that our feedback data indicate would have a great update experience..." Yep, pick the ones who are less likely to complain first! Not sure how "AI" that is. My experience, with a number of PCs(I volunteer for RNIB Tech Support, UK) is that Build 1803 disables or even "hides" critical software, such as older Radeon drivers (graphics cards and anything that uses them won't work), Accessibility software like screenreaders etc. Thus an update has had to be issued for the April Update! All taking some 50 to 90 minutes per machine. Speaks volumes about the "wrinkles" which had to be ironed out of Build 1803.

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •