Ofcom introduces 'Fairness for Customers' protections

[HEXUS]

From tomorrow a new code of practice will be in place to benefit UK broadband shoppers.

Read more.

[[GSV]Trig]

Sounds fair to me, saw an advert on TV the otherday where a provider said they has some sort of speed guarantee, but that was only valid for the first 30 days of your contract, seems a bit rude..

[ik9000]

any mention of not ramping the prices during your contract? THAT is the more annoying thing for me tbh.

[chrestomanci]

I would also like to see a right to cancel if there are frequent or lengthy service interruptions.

I would suggest that if your internet is down for more that 3 days, or if there are more than 5 outages per month (each lasting more than 30 seconds), then you get released from your contract and can cancel without an early termination fee.

[ik9000]

I would also like to see a right to cancel if there are frequent or lengthy service interruptions.

I would suggest that if your internet is down for more that 3 days, or if there are more than 5 outages per month (each lasting more than 30 seconds), then you get released from your contract and can cancel without an early termination fee.

how would you prove it? It's your word against theirs, and they would hold the power.

[badass]

how would you prove it? It's your word against theirs, and they would hold the power.

Router logs

[ik9000]

now that would be an interesting one. But again, what if their logs differ? As in, most legal evidence carries more weight when both parties have independent copies (eg a document that was emailed, so both the sender and recipient have a copy). this means it is clear nothing has been tampered with. A router log from a consumer is only stored by the consumer - and therefore concerns would be raised regarding tampering, authenticity etc. Particularly if the ISP's records do not show any problems - and they will try to baffle the world with techie terms and stats.

It would have to be a well-worded piece of guidance wouldn't it! There'd be the risk that some well meaning person at ofcom would then consent that the router logs should be automatically uploaded and stored by the ISP (in addition to all the other stuff they're obliged to store). Privacy concerns get trampled and the ISP gets even more snooping power on behalf of the gov.