Page 1 of 3 123 LastLast
Results 1 to 16 of 42

Thread: QOTW: Which tech companies excel at customer service?

  1. #1
    HEXUS.admin
    Join Date
    Apr 2005
    Posts
    29,110
    Thanks
    0
    Thanked
    1,869 times in 642 posts

    QOTW: Which tech companies excel at customer service?

    And which don't?
    Read more.

  2. #2
    I really don't care Dashers's Avatar
    Join Date
    Jun 2016
    Posts
    1,009
    Thanks
    38
    Thanked
    129 times in 102 posts
    • Dashers's system
      • Motherboard:
      • Gigabyte GA-X99-UD4
      • CPU:
      • Intel i7-5930K
      • Memory:
      • 48GB Corsair DDR4 3000 Quad-channel
      • Storage:
      • Intel 750 PCIe SSD; RAID-0 x2 Samsung 840 EVO; RAID-0 x2 WD Black; RAID-0 x2 Crucial MX500
      • Graphics card(s):
      • MSI GeForce GTX 1070 Ti
      • PSU:
      • CoolerMaster Silent Pro M2 720W
      • Case:
      • Corsair 500R
      • Operating System:
      • Windows 10
      • Monitor(s):
      • Philips 40" 4K AMVA + 23.5" 1080 IPS 72Hz OC
      • Internet:
      • Zen FTTC

    Re: QOTW: Which tech companies excel at customer service?

    In the UK a lot of after-sales is with the retailer. And as much as I hate to say it, the only consistently good customer service I've experienced when buying tech is Amazon. Scan and Ebuyer being the worst (see my recent thread).

    Further down the line, I was pleased to find the returns policy on EVGA graphics cards - return to the manufacturer directly and don't mess about with the retail channel - I never had to test it though, but it was a good sign that they take it seriously.

    Corsair have been pretty good too. They've sent me replacement parts FOC for my case which failed unreasonably early. They also fully refunded me on 16GB of DDR4 RAM many many years after I bought it once I had finally managed to prove conclusively it was the RAM causing an intermittent stability issue - unfortunately it took until I could afford another set of RAM to prove it as they weren't willing to go on my word, but to their credit they gave me a refund of the purchase price and not the current sale price, which allowed me to double my RAM capacity.

    Gigabyte are a bit iffy, whilst they've issued me a custom BIOS as recently as last year on a X99 board, and even tested my quirky configuration; their first-line team is pretty dire and you can easily get lost in a circle of silly basic questions.

    Dell pretty dire, still awaiting a response about dead pixels on my new laptop. I must chase them.

    Specialist independent manufacturers tend to be good if dealing direct. They want to produce a product that works, and are less focused on pure volume sales. Although that sort of thing doesn't exist in the traditional computer market.

  3. #3
    Registered+
    Join Date
    Apr 2010
    Location
    England
    Posts
    39
    Thanks
    0
    Thanked
    0 times in 0 posts

    Re: QOTW: Which tech companies excel at customer service?

    It's some years ago now but I've had excellent after sales service from Kustom PCs. I generally buy from them if their prices are reasonably competetive - sometimes they are too expensive though.

  4. #4
    Senior Member
    Join Date
    Sep 2016
    Location
    Merseyside
    Posts
    485
    Thanks
    18
    Thanked
    34 times in 28 posts
    • EvilCycle's system
      • Motherboard:
      • ASUS ROG MAXIMUS IX HERO
      • CPU:
      • Intel I7 7700K (OC to 4.8GHz on Corsair H100i V2)
      • Memory:
      • 16GB Corsair Vengeance DDR4 @ 3000MHz
      • Storage:
      • Samsung 840 evo 120GB SSD + 3 x 500GB 72000rpm HDD's
      • Graphics card(s):
      • Gigabyte AORUS GeForce RTX 2080 XTREME
      • PSU:
      • DEEPCOOL DQ 750st
      • Case:
      • Corsair Obsidian Series 750D Airflow Edition
      • Operating System:
      • Windows 10
      • Internet:
      • Virgin Media 380Mb (Fibre Optic)

    Re: QOTW: Which tech companies excel at customer service?

    I know it seems a bit bias considering where I am posting, but a shout out to SCAN, they have been nothing but helpful and efficient with any problem or question I have had, they once replaced a faulty fan controller without question and they even sorted out a Battlefield V code for me back when I bought my 2080, I think that I was out by a couple of days for the offer but they still obliged!

  5. #5
    Senior Member Jonj1611's Avatar
    Join Date
    Jun 2008
    Posts
    3,438
    Thanks
    836
    Thanked
    361 times in 301 posts
    • Jonj1611's system
      • Motherboard:
      • Gigabyte Gaming 5 X370
      • CPU:
      • Ryzen 7 1700X
      • Memory:
      • 16GB DDR4 3000Mhz
      • Storage:
      • 500GB Samsung 970 EVO, 1 x 1TB, 1 x 2TB
      • Graphics card(s):
      • 8GB EVGA GTX1080 FTW2
      • PSU:
      • EVGA 750W SuperNova G2
      • Case:
      • Coolermaster H500
      • Operating System:
      • Windows 10 Pro 64-Bit
      • Monitor(s):
      • Acer 31.5" QHD IPS LED
      • Internet:
      • Virgin Fibre

    Re: QOTW: Which tech companies excel at customer service?

    Amazon & EVGA
    Jon

  6. #6
    Member
    Join Date
    Nov 2005
    Location
    Wiltshire
    Posts
    104
    Thanks
    0
    Thanked
    2 times in 2 posts
    • Namor's system
      • Motherboard:
      • Asus P5E/Rampage Bios
      • CPU:
      • Intel C2Q9650
      • Memory:
      • 4GB Ballistix PC 8500
      • Storage:
      • Samsung SSD + samsung HDDs
      • Graphics card(s):
      • Nvidia GTX 480
      • PSU:
      • Corsair HX620
      • Case:
      • Silverstone TJ07
      • Operating System:
      • Windows 7 64 bit
      • Monitor(s):
      • NEC 24WMGX3
      • Internet:
      • 10 meg Broadband VM

    Re: QOTW: Which tech companies excel at customer service?

    Amazon and Crucial are very good.

    OverclockersUK easily the worst for me.

  7. #7
    Senior Member spacein_vader's Avatar
    Join Date
    Sep 2014
    Location
    Darkest Northamptonshire
    Posts
    1,409
    Thanks
    70
    Thanked
    364 times in 230 posts
    • spacein_vader's system
      • Motherboard:
      • Asus B85M-G
      • CPU:
      • i5 4460 3.2GHz
      • Memory:
      • 4x4GB Crucial DDR3 1600
      • Storage:
      • 256GB Crucial MX100, 500GB Crucial MX100, 1TB Crucial MX200
      • Graphics card(s):
      • Asus RX 480 Dual OC 4GB
      • PSU:
      • Corsair HX 520W modular
      • Case:
      • Fractal Design Meshify C
      • Operating System:
      • Pop!_OS 19:10 / Windows 10 Pro
      • Monitor(s):
      • BenQ GW2765, Dell Ultrasharp U2412
      • Internet:
      • Zen Internet

    Re: QOTW: Which tech companies excel at customer service?

    System76.

  8. #8
    Member
    Join Date
    Jul 2013
    Posts
    199
    Thanks
    5
    Thanked
    9 times in 7 posts

    Re: QOTW: Which tech companies excel at customer service?

    Scan seem okay, but last time I contacted them they were pretty damned useless. I ordered a Corsair H55 for an old AMD system (which I checked was covered in the compatibility guide), however; half of the AMD (Intel was all there) stuff was complete missing (backplate and a few bits). So I contacted them, told them *precisely* which parts were missing... a few days later, I receive a parcel containing exactly the same bits I had before with exactly the same parts missing again...

    I’ve probably left it far too long to resolve the issue now... but if anyone wants a H55 let me know lol.

  9. #9
    Registered+
    Join Date
    Jul 2015
    Posts
    72
    Thanks
    0
    Thanked
    0 times in 0 posts

    Re: QOTW: Which tech companies excel at customer service?

    Quote Originally Posted by Jonj1611 View Post
    Amazon & EVGA
    This.

    Ebuyer, Currys, Corsair, Zotac & Creative have made my "never buy from again" list.

  10. #10
    Senior Member
    Join Date
    May 2014
    Posts
    1,526
    Thanks
    90
    Thanked
    201 times in 145 posts

    Re: QOTW: Which tech companies excel at customer service?

    Wait, aren't Amazon the retail equivalent of Satan?

  11. Received thanks from:

    Millennium (24-11-2019)

  12. #11
    Hooning about Hoonigan's Avatar
    Join Date
    Sep 2011
    Posts
    2,089
    Thanks
    142
    Thanked
    381 times in 269 posts
    • Hoonigan's system
      • Motherboard:
      • GIGABYTE X570 AORUS MASTER
      • CPU:
      • AMD Ryzen 7 3700X
      • Memory:
      • 32GB Corsair Dominator Platinum RGB
      • Storage:
      • 2x 2TB Gigabyte NVMe 4.0
      • Graphics card(s):
      • MSI NVIDIA GeForce RTX 2080Ti VENTUS OC
      • PSU:
      • be quiet! Straight Power 11 650W
      • Case:
      • be quiet! Dark Base Pro 900
      • Operating System:
      • Windows 10 x64
      • Monitor(s):
      • Acer Predator Z35P + ASUS ROG PG279Q
      • Internet:
      • Virgin Media Vivid 350

    Re: QOTW: Which tech companies excel at customer service?

    Sennheiser go in my list, I've never experienced service like it. Rapid, decisive, informed, they were absolutely everything I hoped for.

    Quote Originally Posted by pa1nkiller View Post
    Ebuyer, Currys, Corsair, Zotac & Creative have made my "never buy from again" list.
    With a lengthy list like that, have you ever wondered if it's you that's the problem?
    Last edited by Hoonigan; 23-11-2019 at 12:27 AM.

  13. #12
    Registered+
    Join Date
    Jun 2014
    Posts
    80
    Thanks
    0
    Thanked
    2 times in 2 posts

    Re: QOTW: Which tech companies excel at customer service?

    Corsair, Amazon, Bond, Asus and Ring immediately come to mind. I use their products and look there first every time BECAUSE their service after the sale is very good.

  14. #13
    Senior Member AGTDenton's Avatar
    Join Date
    Jun 2009
    Location
    Bracknell
    Posts
    1,511
    Thanks
    326
    Thanked
    217 times in 159 posts
    • AGTDenton's system
      • Motherboard:
      • ASUS P6T7 WS Supercomputer
      • CPU:
      • Intel Core i7 980
      • Memory:
      • 24GB Corsair Dominator GT
      • Storage:
      • OCZ Vector + HDDs
      • Graphics card(s):
      • Inno3D GTX 980 iChill Herculez X4 Air Boss Ultra
      • PSU:
      • Seasonic X-850W
      • Case:
      • Fractal Design Define XL
      • Operating System:
      • 10 Pro x64
      • Monitor(s):
      • BenQ
      • Internet:
      • 70MB using BT line

    Re: QOTW: Which tech companies excel at customer service?

    CCL Computers have been my favourite so far. The only downside is turn around time, but that's just the logistics for a smaller company and a small issue that can be easily overlooked.
    You communicate with a technically minded person and can bounce ideas off each other to get to a resolution, not just some secretary that organises the return and inputs badly written notes into a field because they clearly didn't understand a damn thing you were talking about.

    Amazon are great with the exception of that you don't speak to a technical person. But 99% of the time you're gonna get a replacement/refund if it has truely failed and not been damaged so it's not necessarily required if you're technically minded already.

    I've had good experiences with Dell. What I find with them is, when you tell them to stop reading the script/tree diagram they have in front of them, they actually like that they're not talking to a non techie and start thinking on their own initiative and understand the diagnosis you have already performed. It skips about an hour of rubbish they would have had you perform.
    They're also happy if you're able to remove the parts yourself to trade with the delivery man when he turns up so that they don't always have to send an engineer.
    Or in the case of my laptop they come with the part and fitted it there and then under warranty. I had the screen die on me, thankfully on this occasion 1 month before warranty ran out.

    A lesser known company I've also dealt with are RackServers.com.
    Even though we hadn't paid for 4 hour response, we had a new server turn up which had issues with storage. They turned up about 3 hours after reporting it basically with a clone of the server so that they would replace the correct parts where required. As with our case it wasn't obvious what part was causing it.
    Highly recommended for companies where fast and critical turn arounds are required!


    Rigs:
    Main: ASUS P6T7 WS Supercomputer, i7 980, 24GB Corsair Dominator GT, OCZ Vectors + HDDs, Inno3D GTX 980 iChill Herculez X4 Air Boss Ultra, Seasonic X-850W, Fractal Design Define XL, 10 x64 Pro, Noctua DH14 + stock chassis fans

  15. #14
    Registered User
    Join Date
    Jan 2019
    Posts
    10
    Thanks
    0
    Thanked
    1 time in 1 post

    Re: QOTW: Which tech companies excel at customer service?

    EVGA has amazing customer support, great RMA service, and a very lenient warranty

  16. #15
    Member
    Join Date
    Oct 2012
    Posts
    102
    Thanks
    12
    Thanked
    11 times in 10 posts

    Re: QOTW: Which tech companies excel at customer service?

    Amazon by far beats anyone else online when it comes to customer service (that I've used anywayts). They'll replace right away, no questions asked and BEFORE you return the product. I like that they trust me to return the product and they treat you like a reliable customer and not someone looking to scam them! I like this attitude. Their service in general is brilliant as well. Which is why even though they're a giant, and I'd prefer to support someone smaller... I still love Amazon. As no one beats them IMO in what they do.
    One negative is when they use Hermes for deliveries... they claimed they attempted delivery, but we were home and didn't hear the doorbell, knocking or see a note... someone's telling porkies. As the ones delivered by Amazon Logistics and Royal Mail turned up on the same day before AND after Hermes claimed they tried to deliver. They might want to check their external delivery people! EDIT: So Hermes did deliver just a while ago. So I'll retract what I said here, as initially the tracker said I need to contact Hermes to arrange delivery....

    Unlike with Scan who I RMA'd my Blu-Ray drive, FIRST I had to find a store that did DPD, then it was stuck at that store for a few days before finally picked up. Then had to wait till they received it before sending a replacement! - even with the 48-hour replacement - I know it says it's after they received it, but still... making things hard for me means I'll rather not use you in the future! I had the same experience when RMA'ing my wireless headset (the receiver was faulty. It was a pain in the arse to find a store that did DPD. And even though the second one also had faults (the headband cracked, so it never fit correctly) I didn't bother RMAing the second one... as who knows what fault the third one will have!
    Last edited by Scryder; 23-11-2019 at 01:31 PM.
    "Arrogance and stupidity all in the same package. How efficient of you!" - Ambassador Londo Mollari

  17. #16
    Senior Member
    Join Date
    Apr 2016
    Posts
    241
    Thanks
    0
    Thanked
    3 times in 3 posts

    Re: QOTW: Which tech companies excel at customer service?

    Razer, but uhm that is because the stuff they sell, do not live up to the reputation they once had for both quality and stuff that would last for years.. never dealt with their customer service or whatever, but had to replace 3 of their Mouses over a period of 3 months, and enough was enough, mostly because their products usually lasted 1-2 years for me... in general every company that has crap quality items or hyped up to be awesome and then break... just hit the bad list for me, and the list is short.

Page 1 of 3 123 LastLast

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •