Ofcom publishes fourth annual telecoms service quality report
Quote:
It finds Plusnet (ISP) and Tesco Mobile (Mobile) deliver the greatest user satisfaction levels.
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Re: Ofcom publishes fourth annual telecoms service quality report
Could this be skewed by users using Tesco and plusnet will presumably have lower expectations/less onerous use cases so won't report being disatisfied/notice problems in the same way. By contrast users with high demand will go for better spec offerings like fast cable etc, notice when things aren't 100%, and be more vocal about difficulties they encounter with them?
Re: Ofcom publishes fourth annual telecoms service quality report
Partly, but it's also nice that when you do have to talk to someone (plusnet in my case in the past) you tend to get through to someone who is really helpful from the off rather than having a reduced call pick up time but then having to jump through hoops and tiers of support to maybe get help or not. I've also liked the reduced amount of having to fight against annual/end of offer period big price increases.
Re: Ofcom publishes fourth annual telecoms service quality report
I wonder if this report affects companies prices..
