Read more.Quote:
And if so, how do you rate your experience?
Printable View
Read more.Quote:
And if so, how do you rate your experience?
I had a 3yo Seasomic PSU fail early this year, and were good about it. It took them two working days from receiving the failed unit to getting the e-mail saying they'd dispatched a replacement.
OCZ were similarly good back in the day, when my first SSD died after a few months.
I've had to return a few HDDs, but that was always dealt with by the retailer, and while they could be slow, they never really argued.
My worst experience with returning something was with Amazon, when they sent me the wrong case for my new build last year. First they tried to claim that it was what I had ordered, then they tried persuade me to keep the case even though it was unsuitable, then they said that they'd replace it, but it would take 3-4 months before they had stock, then they offered to take it back and refund me in Amazon vouchers. I told them that wasn't good enough, and that I wanted a cash refund so I could buy the correct case from another retailer, I suddenly found myself dealing with a more senior customer service person who had started trying to fob me off with vouchers again until I threatened to file a complaint with Trading Standards since they were still advertising the case I wanted as "in stock" while telling me that they couldn't deliver the one I'd already paid for. After that, all of a sudden they found that they had one in stock after all and it would be shipped to me immediately.
When it arrived three days later, I found from the consighment note inside the package that they had shipped in from Germant.
Have sent a few things back to Amazon but, have never had to go through an RMA process.
Yes, a GPU. It was a MSI GTX 780.
It burned on its own. I RMA'd it under warranty and after 2 months MSI sent it back to me completely scratched and bent on several parts. Even the shipping box was damaged but it was "repaired".
So I told the e-shop where I bought it that I didn't want it because it was in a worst shape than when I sent it to them(they handled the RMA with MSI) and they offered me a brand new EVGA GTX 970 FTW as a replacement(in exchange for the RMA'd GTX 780 upon verification).
I took it and never bought any MSI product since.
Edit #1
I also RMA'd a Corsair K70 Rapidfire.
It had a known issue with RGB leds not displaying the good colors(a circuit problem if I recall correctly). A lot of people had this problem.
I went through the RMA process through their site pretty smoothly until they told me that they accepted it but I would have to pay for shipping my "broken" keyboard to them for them to send the new keyboard to me. (Other customers from different countries didn't have to, Corsair sent them a shipping label to print out but me, nah....from France, in EU!)
A relative convinced me to accept the offer after a week, so I did reluctantly.
Finally I went the route of custom keyboards and never bought any Corsair product since and don't plan to. Garbage company selling garbage products anyway. The keyboard is in its box somewhere.
A Gainward GTX7700 GPU (which landed up not working as well) and a Logitech mouse.
I had a be quiet! PSU that wasn't: it had coil whine. After I confirmed with be quiet! that it wasn't meant to sound like that, Scan swapped it for another one with no fuss.
It replaced a Corsair PSU that had started running the fan at full speed all the time, but Corsair wanted me to send it to the Netherlands (from the U.K.) before sending a replacement. I suppose I should have gone to the seller instead.
I couldn't return disk drives in work that had failed, because of the data on them, and of course you can't erase data on a drive that isn't working, so RMA'ing those was simply not possible.
I had a faulty AmpliFi Router that decided it wanted to burn itself, Scan handled the RMA for that (very well and with minimal fuss). Aside from that, just the old spinning disks of rust (Maxtor / Hitachi drives) years ago, which was decidedly a much more painful process.
I have had to RMA Crucial Ballistix memory twice on different occasions. Crucial sent out new Ballistic memory to me instantly on both occasions without question.
Just to add on one of the occasions the memory was well past a year old when it started to fail.
Logitech are great tell them it's gone wrong provide the serial number and BOOM new mouse.
Iiyama are not (this is in the UK where they contract to a third party), bought a monitor with an on-site warranty and then was told I had to send it back for repairs. I had to phone their EU office in Germany to get my on-site warranty honoured, I was not impressed. The replacement was also defective (the remote doesn't work) but I couldn't be arsed to fight them for another replacement so I put up with it.
Moral of the story: never ever buy an Iiyama product.
Over the years I have had to RMA a few items.
Best experience was Sandisk where I had to RMA an SSD two years into a three years warranty. Very good process with good comms.
OK experience was an Antec PSU but it had to go back to Holland as I remember and returning a unit to Scan as although they refunded postage they refused to include cost of insuring £300 item.
Worst experience was Gigabyte who refused to accept an expensive 980ti graphics card which failed two weeks outside warranty for repair under the £50 out-of-warranty £50 offer advertised on the box, stating no parts available. The graphics card was barely released three years earlier and the hardware fault was well documented on the internet.
Literally just done one with my Dell Monitor, did it all online describing and showing photos of issue. Received an email back to say a replacement being sent, which arrived today and is an upgraded version of my 2-3 year old one, so very happy with the latest. Most of My RMA's have been pretty good with various items/manufacturers, maybe I'm lucky?
Same here. Crucial Ballistix really honour their lifetime warranty. Stick went bad (which in itself was crazy hard to debug), but they replaced it really quickly no questions asked.Quote:
Originally Posted by Namor
Similar experience with Seasonic, though not as quick. They replace with refurb, whereas Crucial appear to do brand new (I appreciate the components are quite different).
And a Garmin Vivoactive HR. Same as everyone else I know, it failed right around the one year mark (just after in my case). Replaced quickly and easily. Replacement still going strong.
My experience with Corsair was the opposite. They sent me parts for free out for a case that was long out of warranty and they had no obligation to. I'd only asked for a service manual to plan my repair without dismantling my PC more than once.Quote:
Originally Posted by LeSWiS
I do have experience with the method you describe. I am in the UK and bought some bespoke, high security locks built to my specifications for my house. They're put together by hand and I paid a decent amount. One of them came not rotating freely and so I asked to return it.
I was told I had to re-order another lock to the same bitting and other specs, they'd build that to order and dispatch it. Separately, I'd have to send back my faulty lock and they'd assess it and refund all associated costs if appropriate. It made me a little nervous but these are expensive, low volume items and having the faulty one back means they can take it apart, fix it (it just needed an edge de-burring properly) and use most of the components in other locks, minimising the loss. I expect there's a percentage of people who would not return the broken lock and this way, they guarantee a return and also that people aren't just returning something because the customer got the order wrong.
Those locks are very different to a mass produced keyboard as they are built by hand, should be tested properly and are low volume niche items. With a keyboard they will expect a percentage of those to be faulty and a return / replace procedure to minimise inconvenience.
About half the DDR3 Corsair Vengeance RAM in my old 3930k system (so 32GB of the 64GB) over two failure periods. This was the better part of five or six years after buying it as well. A quick run through with memtest86 individually to identify the dicky sticks an RMA explaining the test methodology and a fairly rapid exchange later new RAM.
A DVR from Amazon, no issues and a quick turn around.
only replacement thing i can remember was an asus motherboard back in 2008 ish.
wouldnt boot up, so took it back to Scan with the CPU and ram and gpu all plugged in, plonked it on their test bench they had at the time (was just a big bench with a bunch of random computer bits on it) sad to staff 'this aint workin mate'. they poked it a bit, said 'oh yeah so it isn't' then he wandered off to the back and got another board, plugged the cpu and stuff into that, it turned on.
did a bit of paperwork and off we went, all in 10 minutes. not including the 2x40 minute drives there and back.
so 2 hours to pop to scan compared to days wating for posties and not knowing what time theyll arrive.
its handy being able to do that face to face, because its a lot easier explaining what's wrong with it and being told 'that doesnt plug in there, you need press that' and so on.
also avoided the bent pins scenario, because they unplugged the cpu from one to the other. so it would've been their fault ;)
Over the last 30 years I have returned a number of devices from a number of suppliers. Mostly DOA items a day or two after delivery and returned to the retailer. Have had good experiences from the likes of Scan, eBuyer and Amazon (of the still trading sites).
However by far the worse experience was with Aria Computers who were obstructive and unhelpful at every stage. As a result I have not used them for the last 9 years and will not use them again.
USB memory flash drive, think it was kingston. Only worth £15, they still paid for dead one to be posted back to them. New one was sent quickly and was similar spec.
RX 5700 XT Red Devil, couldn't get it to run stable at all. Returned it to Amazon and they credited my bank account the minute Hermes picked it up from the pick up point, well impressed.
A few times over the years, most recently, Amazon. Price refunded upon return, without hesitation.
The only time there was an issue was with Scan, for a "missing" item in an order. Which I guess isn't quite an RMA. It turned out it wasn't missing, but a small item had been packed inside the packaging for a bigger item, so wasn't actually missing at all. Just in stealth mode. ;)
I've been unlucky with RAM.
Acer X34P monitor. It was back with a new screen within 3 days. Amazing, right?
Downside: it was not put back together that well - a part of the frame sticks away from the screen causing lightbleed, and the ambient LEDs are partially dimmed on one side.
TL;DR: quick turnover, shoddy work.
Sent several items back to Amazon, no problem at all in returning, sometimes the refund was issued before I had got back home.
Only issue I ever had has been with Scan and a graphics card. Not going into details but that "experience" makes me now buy pretty much everything I can tech wise from Amazon.
i've sent the odd HDD back for refund/replacement. PITA the hassle/delay etc usually. amazon CS is usually great tho, sometimes they just refund and let you keep it
but earlier in the year my nvidia sheild bricked during an update. i tried to fix myself but i think i couldn't do it as that new image wasn't available, and something was stopping you overwriting a newer image with old. so got in touch with nvidia, and whilst it was bought 3 years previously from ebay as second hand/refubished, they sent me a replacement by DHL/UPS from the other side of the world/asia, that arrived within a week, and asked me to return the bricked one in the prepaid label within 30 days of getting the replacement. it wasn't the very latest model they sent, but a newer one. due to combination of busy/lazy i didn't return in time so got a couple of gentle reminders and finally sent the other back, as i don't want to burn bridges in case i need to use them again. whilst it was bricked due to their update, maybe me unplugging a bit too soon when it was stuck, second hand and way out of warranty, it was an impressive service and saved me £100+ on a replacement. i did get another 4k firestick as backup, but the sheild is better (ethernet etc). i also now have a spare power supply for it as they just wanted the box back
Couldn't agree more. Logitech are brilliant with this but to be fair Amazon has also been brlliant. Think the worst I've had is Corsair and Scan. Communication with these two are terrible.Quote:
Originally Posted by Edd
In the past I RMA'd an XFX graphics card. Luckily I had an older card to use meantime because the whole process was a nightmare. When after several weeks they (very reluctantly) decided they would replace it ( I never overclocked it and my PSU was way more than needed). Once the replacement card arrived I tested it was working and sold it. I've since only used MSi or EVGA cards and thankfully have had no other issues.
13 years ago I had a Corsair twin kit of DDR2, 1 stick DOA for a new build, annoying but returned and replaced by Ebuyer in 5 days. Not quite a “tech product” - an all in one remote control returned to Amazon with a refund to my account within a couple of hours after Royal Mail reported they had it and it was on it’s way back to Amazon.
Agree, Iiyama are shocking in the UK for customer service. Bought a 34" ultrawide monitor that has VRR flickering issues at low FPS - issue acknowledged by Iiyama for all owners and a firmware update fixes it but i'd have to wait for a box to be sent out to me (up to 2 weeks - REALLY?) then arrange courier, then wait 6 weeks for them to update the firmware all the while looking at an empty space on the wall unabe to use my PC. Not possible when WFH. I think a lot of companies make things so difficult that customers just think sod it. So yes, the moral is never buy Iiyama products and make sure that whoever you buy from, they actually have decent customer services. The extra few £ you spend could potentially save you a boat load of issues.Quote:
Originally Posted by Edd
Had to RMA a mobo adn CPU that both arrived dead. was relatively painless other than haviong to provide photosfor them to inspect before even accepting the RMA etc.
OC are also terrible. Had to threaten legal action for not adhearing to consumer rights. They then said dont shop with us again and i never had. They've lost thousands from me alone.
I've sent a few things back to Microsoft, had an Xbox that died and they sent me a new, newer model back in return, I've also sent back 2/3 Surfaces, all have gone smoothly.
When was that?Quote:
Originally Posted by Edd
We had an Iiyama monitor go faulty about a year ago. We boxed it up, they delivered the replacement and took the dead one away in the same delivery. Overall a good experience.
I've RMA'd two tech items that I can remember, the first was a Leadtek 7900GT way back in 2006 with Overclockers. It's been so long, I can't recall how long it took. I remember the process didn't seem too bad, as the card was quite clearly bad (it had major corruption that appeared within a month of the purchase).
The second RMA (with Scan) was for some faulty Corsair DDR3 RAM back in 2010, that wouldn't show the full amount of RAM on a cold boot. I had purchased some extra RAM to confirm the issue myself, and narrowed it down to one stick, and happily I received the replacement relatively quickly. Again, the exact timescales I do not remember, due to it being so long ago.
Loads.
GTX970, SFF PSU, Mech keyboard, RAM, Mice (plural), monitor, mobile phone, 4k TV... To name but a few.
I've only ever RMA'd (two) OCZ SSDs back in the day. Can't remember the model, but I remember the issue being with the Big Foot controller. The fastest on the market (at the time), but the least reliable. I even had to RMA the replacements.
They are over a decade ago now, but I have had to do so a couple of times.
One was a monitor. The first time was due to the monitor was failing to stay powered and show a signal on screen. The second time was due to the RMA replacement (no idea if it was the same monitor itself or meant to be an already repaired unit) having large gaps in its casing - exposing the electrics - where it was supposed to be stuck together.
No idea how they didn't notice the latter before sending it out, but they did get it sorted once it was pointed out.
If I recall correctly, the replacement later ended up dying (or started to exhibit the same symptoms) in the same way but outside of the warranty period.
I don't recall what the brand of the monitor was now though, but it did put me off choosing that one again.
The only other RMA I had was a RAM Kit bought from Scan, which was failling memtest86+ shortly after receiving it. That process went very smoothly.
Yes, a number for things.
Probably most "Shocking" was a harddrive caddy. It did just that, electrically shocked me every time I touched it. Scan we're great and RMA'd it.
OCZ SSD, after the take over I got it replaced/RMA.
Mother board that was DOA ! RMA
The more I think, there is quite a lot that I've had to replace !
Last Summer, ordered a Western Digital 4Tb Red Pro NAS drive, from Ebuyer.
Over four weeks I had three all DOA. Had to speak to the returns team each time, before getting a return authorisation, but Ebuyer covered all postage costs. In the end I cancelled the order, seemed to be a bad batch of drives, and got my money back.
Can't fault Ebuyer short of opening the drive package and testing before posting it out there was nothing they could do. I would presume they informed WD of the issues though.
Lots of Corsair over the years, inc Ram, PSU & a Pendrive, most of the time it was painless, but it cost a few quid to send back the PSU (I think it had to be shipped to Holland)
I had an 8800gtx fail after about 3 years but didn't know about the issue so didn't contact Asus or Nvidia, just got a new card
In my mind, any retailer worth their salt will handle the replacement for you. End of. I'd rather pay a fe quid more knowing that if there is an issue, the retailer wont just shrug their shoulders and say nothing to do with us.
-------------------------------------------------------------
A few years ago... like 15... I had a great RMA experience directly with Gigabyte about a GA-965P-DS4 motherboard... It had a broken pin on the LGA775 socket and the local Portuguese supplier denied warranty based on that, but I send an eMail directly to the Gigabyte support! They sent me an address in the Netherlands, I send out the motherboard and voilá, a few weeks later I had a new motherboard back, no cost (except the shipping to The Netherlands (about 15€))... Since then I always recomended Gigabyte mobos to everyone... Until a few weeks ago. My personal Gigabyte X570 Gaming X always had a problem with BIOS battery being drained too fast (in a month a new CR2032 went from new to 0V) and send it to my supplier. They "fixed it" and send it back to me... Now the board wont even keep settings in BIOS between turning the PSU off and on... Sended it again to my supplier that denied it this time claiming the board was scratched on the PCB... its not... and they broke the latch for the PCIe! So... No more Gigabyte for me or my clients... Already exluded ASUS, MSI and Gigabyte for purchase based on this crappy kind of attitude... I'm down to ASROCK for boards... wich is not very happy place to be...
EDIT: this last time, the direct support mail didn't even accepted my request to bypass the portuguese supplier... THey just dumped me...
sent back my gtx650 gpu to galaxy (now Galax) as it stopped working after two months .... they replaced it with a new one .... and that replacement is still going strong even today ... almost 8 or 9 years i think
Yes a few times, One power supply from Corsair that was replaced quickly with a better unit. Once by Asus - a motherboard that they too replaced quickly and lastly A Leviton switch that was also replaced quickly. All three had excellent tech support and a fast response which is why i continue to buy and recommend from all of them.
Only time I have done it was when I had a nVidia 8800 sent it away and got a GTX280 back so was happy with that trade
Not really an RMA, but a long long time ago (But not in a a galaxy far far away), I had to return an HDD. Ordered a 1TB one, received a 250GB. Contacted dabs.com (Anyone remember them?). They couldn't provide a replacement drive until they had received the incorrect one, which was no use to me as I was leaving in a couple of days. Ended up having to order a replacement from ebuyer on next day delivery and hoping dabs would pay me back once they received the incorrect drive. They did, but took them nearly two months.
Other time was faulty monitor from Tesco. Took it in, said it don't work. They tested it, agreed with me and as they didn't have any others in stock, I got a full refund.
Most recent was a funky problem with a microSD card from SanDisk. Could read it just fine, but writing or deleting anything just didn't happen. System (Android, Linux and Windows) didn't flag any problems, acted as if everything was happening as it should, but, the files never appeared or were never deleted. Even a 'dd' to wipe the entire drive didn't do anything. Took 6 hours, no error messages, but everything was still there afterwards.
Anyway contacted SanDisk, sent them my receipt and despite the card being a few years old, they offered brand new replacement. They did ask if I could send them the old one for checking. Once I explained it had personal files I didn't want to share with them, they just OK'ed that and sent the replacement anyway. A few days later, replacement arrived from Poland.
I'm sure I must have done at some point, but I can't actually remember needing to RMA anything...
The friend I most often build PCs with has sent loads back, including a motherboard we bought just the other day.
I sent a 22" CRT screen to Sweden to get fixed a few months before warranty expired, i was amazed it got there and came back in one piece.
It was a nice experience and i am glad i did not have to pay for shipping this rather massive 1 x 1 x 1 M cardboard box with a substantial weight.
RMAed a lot of little things too over the years and these have also all been a pleasure
GTX Titan, purchased on launch day. The fan failed pretty much immediately. It went back to Overclockers and I got a replacement within a few weeks.
Yes, I purchased a Sapphire Pulse Radeon RX 580 8G GDDR5 Dual HDMI/DVI-D/Dual DP Graphics Card from
the Amazon Warehouse UK, which described the item as "Used like new- packaging will be damaged" . Normally you would get quite a discount on such goods, which as it says, is just the packaging that is damaged.
On receiving the GPU to my dismay I found that the GPU was far from being "like new" and was also defective. I returned the item under an RMA and purchased a brand new GPU. The long and short of it was that Amazon refused to give me a refund stating that I had not returned the original item and furthermore
they were keeping hold of the Pulse Radeon RX580 that I had sent back, and were going to destroy it.
No matter how many emails I sent them, they totally ignored them. They should be more careful with regard to the items they send out for sale and they should have returned that GPU to me. It was not theirs to destroy. Amazon Warehouse too big for their boots and totally lacking in Customer Service.
I seriously considered taking them to court, the only thing that stopped me, was the fact that they had kept hold of the GPU. Very bad experience from a supposedly good company!
I've RMA'd products many times. most of these times it went quite smoothly. Even with Sandisk - which required repeated RMAs due to a rubbishrubbishrubbishrubbishty flash drive - they required to verify the authenticity of the product, and then replaced it.
Intel replaced a CPU even out of warranty.
And Asus replaced a motherboard after a few weeks of back and forth.
I returned some 8 year old Crucial Ballistix DDR2 that had degraded over time - was able to show the memtest86 report with the faulty locations. They couldn't replace as they no longer had anything similar but sent a DDR4 SODIMM that I could use in a different system, so I was happy with that.
Amazon have been generally quite straightforward to deal with for returns, even when it was not totally 100% clear that the product being returned was at fault (an NVMe SSD that kept corrupting, even after re-installing windows - returned it, but after a week discovered the same fault hitting the SATA SSD I'd used in it's place. Eventually replaced the mb/cpu and all good so far)
Have returned a couple of Hard Drives over the years too, IBM and Seagate, with no really hassle other than not having the drive for a few weeks.
I'm in the process of RMA'ing Ubiquiti equipment, they are responsive but it is a pain as you have to return to Czech Republic. I hate working out the HMRC Customs codes.
Just RMAd a Corsair MP510 nvme.
After a few too and fro friendly enough emails once I sent it off I got a replacement in a couple of days.
Scan deal with the returns so that was nice and straight forward being in the UK