Hi again. I must highlight a key point in the issue here. Dim's notebook was damaged by the user (dropped). This is why he came to MSI directly. To clear up what I was saying earlier... we outsource our IN WARRANTY repairs. Anything not covered by MSI is done direct with MSI UK at the discretion of MSI. The user will be charged for the parts and labor.Quote:
Originally Posted by ikonia
This is how we offer the collect and return warranty on our notebooks for 2 years. CRC are a big company doing repairs for the likes of Tosh and other big brands. They offer the warranty repairs and I am yet to hear any complains whatsoever.
For out of warranty repairs we at this time had to order the spare parts in from Taiwan. This obviously can take some time. In Dim's case; at the time of we did not have a MSI branded cover lid to give him, but we did have a lid without. It was therefore replaced with an identical lid but not bearing the MSI logo to save the shipping time form Taiwan and get the notebook back in as swift a time as possible. The quality is exactly the same, the only difference being a MSI adhesive lettering.
After some discussion with Dim on the phone this morning he decided not to accept the repair which would consist of a replacement screen and an MSI badge, at no cost. Unfortunately the only screen we could have replaced with would be the standard type and not the reflective type on the original. Apart from this the quality and looks of the notebook would be unchanged and the end result is a fully working notebook and no cost.