Originally Posted by
Saracen999
I had assumed so, yeah. Not a problem. We went with Plumbs anyway and, so far, it certainly hasn't been the smooth customer-centric experience we were led to expect. Nonethless, we'll see when we get the final, completed product.
Would I use Plumbs again? Well, experuence so far puts that in question but, again, it depends on the final product.
What I would say is that it's not a cheap service and, generally, when paying a premium price for a product or service I expect to get permium service. The airlines or at least the onss I've used, charge substantially for 1st class but you get hand-held, fuss minimised and oh-so pampered ... in as far as is possible on a flight. Ever stayed at the Savoy? Again, premium service but at a price.
The examples are numerous and I'm still hoping that the final product will be as good as others that have used them, including the in-laws, have said, in which case maybe I'd use them again, but so far .... not impressed. Except for the local 'consultant'. She's been exemplary. It's HQ that have been the pain in what I expect to be resting in my reupholstered chair