Originally Posted by
peterb
They add phosphate to the water to react with the calcium, and is a treatment designed for heating systems, rather than water that may be drunk.
The ion exchange process substitutes calcium ions for sodium ions, the resulting sodium carbonate is not deposited as scale. The water is safe to drink, although it is recommende that an untreated tap is available for regular drinking use as the slightly higher sodium levels could have an effect on people with high blood pressure.