Corsair K90 Keyboard

[RichardH754]

Hi, just brought a Refurb one of these from Scan UK, within 14 days 1 led has stopped working, Scan have sent me an RMA, but they have no more stock.

Is it worth me getting in touch with Corsair directly?

[Greybeard]

Hey Richard,
First, I would try to flash the FW and see if that fixes the LED issue. If you've already done that to no avail, I would then recommend that you submit a ticket @ Corsair.force.com and we will get that processed for you. Just make sure to attach your invoice when you submit the RMA.

All Corsair rerurb hardware has a 1 year warranty from, so you should be good when claiming your warranty. Let me know if you run into any issues.

[RichardH754]

Hey Richard,
First, I would try to flash the FW and see if that fixes the LED issue. If you've already done that to no avail, I would then recommend that you submit a ticket @ Corsair.force.com and we will get that processed for you. Just make sure to attach your invoice when you submit the RMA.

All Corsair rerurb hardware has a 1 year warranty from, so you should be good when claiming your warranty. Let me know if you run into any issues.

Do I have to pay postage to send it to Corsair?

[Greybeard]

Do I have to pay postage to send it to Corsair?

Were you able to get a ticket #? when you get one, let me know and I will look into it.

[RichardH754]

Were you able to get a ticket #? when you get one, let me know and I will look into it.

Yes got a ticket, but I don`t want to pay a lot to send it over, it cost a lot last time I sent a PSU over.

Your RMA # is 6461133.

[RichardH754]

Yes got a ticket, but I don`t want to pay a lot to send it over, it cost a lot last time I sent a PSU over.

Your RMA # is 6461133.

Any news??

[RichardH754]

Were you able to get a ticket #? when you get one, let me know and I will look into it.

Hi, got a ticket and RMA number, can you look into getting it sent??

[RichardH754]

Were you able to get a ticket #? when you get one, let me know and I will look into it.

Looks like I will have to pay again to send it over, might have to live with it then, as it costs a fair bit from the UK!

It was only 14 days old when the light broke!

[Greybeard]

I apologize for the late response. Looked into it and looks like it has already been approved.

I'll reply to you ticket with much details about postage fees and such.