We have been made aware of an issue with certain models of Maxtor hard drives and Nvidia motherboard chipsets.
Please note the following fixes have been created as a result of feedback from Mesh Computers and so may be only of use to Mesh Customers. At this time the update will not be available for download by the general public from the Maxtor website.The sympthoms of the problem are;
1, On soft reset the hard drive is not recognised, but on hard reset the hard drive is detected fine.
2, Irratic data corruption. This symptom is often hard to establish compared against a genuine hardware failure and so will have be judged by relevant technical attention at the time the fault is reported.
The update is in the form of a CD .iso file. It's total size is greater than a floppy disc and it cannot be run from the hard drive it's supposed to be working on. We have not tested whether it will work if the relevant files are extracted to a USB key/drive and so cannot advise/support this avenue at this time.Choose which update you need;
Please click on the relevant link depending on which update you need;
For drives less than 400GB, usually starting with the code 6V
For drives greater (or equal to) than 400GB
PLEASE NOTE: The update is downloaded in zip format to reduce the download size. You will need to extract it before use.
You will need to burn the .iso file to a CD in order to use the update. If you need help with this please post a request for help and I should be able to have a help guide on how to do this posted to you or in your thread.
Once the disc is created, you will need to boot from it. Your system may not be set to automatically boot from the CD-Rom drive. If this is the case, create a new post/thread and I will provide help with doing this. Please note I will need your Mesh order number to be in your Hexus profile in order to do this.
Davey