Me and my wife have been thinking about joining one of the DVD rental services (such as LoveFilm).
I've done some reading and there are a lot of conflicting opinions as to the quality and reliability of the services on offer.
There has been a lot of consolidation in the market in recent times with LoveFilm becoming the biggest by buying up competitors (or other businesses getting out of the market, like Amazon for example).
I know a number of people who use LoveFilm and think they're great. But I've also read comments from A LOT of unhappy people, many of whom used to be Amazon customers and WERE very happy until they were changed to LoveFilm. Complaints include poor customer service (no response to emails or complaints), scratched and unplayable DVDs, very slow delivery, DVDs sent in the wrong order....
However, many of the other services come in for similar comments.
In terms of level of service, we're looking for 3 to 4 DVDs a month, its fine to have 1 at a time - they all seem to offer this.
So, my fellow Hexusites (Hexites?), I'd love to know your opinions and experiences of the various services around.
Thanks!
Muts.


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