Broadband stops incoming calls

[skaface]

My sister has recently gotten broadband but has a problem with incoming calls if broadband cable is in micro filter (I suspect.) Whenever anybody tries to call her, BT disconnect call almost straight away saying there is a fault. She has tried ringing Tech Support and got nowhere (what's new there?)

Is this problem down to the micro filter, modem should not be at fault? PLease advise further

Many thanks

"only four in ten glitches were fixed after one call" to broadband customer support. Metro 17/08/07

[Splash]

My money's on either a line fault (which usually magically disappears after you report it to BT and they tell you that the line is fine) or a filtering issue. Does the broadband connection drop when the phone rings? If so I suspect it's a filtering issue.

[GoNz0]

might also have the old ring capacitor in the master socket?

[Jay]

make sure ALL the sockets are filtered. I had a friend who had this problem and we found his skybox was going through a dodgy filter.

[peterb]

Use good quality BT approved filters - not the el cheapo £1.50 types.

[skaface]

Thanks for all the quick replies guys. Will phone my sis with all your excellent advice and will update this post as soon as I can.

Many Thanks