Decided to go with broadband + telephone with virgin, as there was a nice package involved!
Got the equipment today as promised plug it into the cable socket, and bam the sign on the modem about not being able to sychnonize ah lovely i say. Then i added the cd to install and as expected we are unable to communicate with the gateways.
Called the telephone that was included, blah blah we have no idea call the techs. Called the techs said that the line was not activated yet and gave me another number to phone for manual broadband line activation. Gave them a call, and they said that they had no idea what i was talking about!!! even thought the automated message said select 2 for broadband activation!! then they referred me back at the techs and so on and so forth. Up until now i have absolutely no response what so ever about what is happening or what the problem is.
Tomorrow will send them the cancellation form for a full refund