Hi guys,
I was with the same ISP for 2 years while at Uni (so had cleared the minimum 1 year contract). Was coming to the end of my time at uni, when we had to give up our house. So phoned the ISP 1st June 2007 to cancel my contract, making sure that I stated "i want the last month I pay for to be July". The guy on the phone said thats all sorted.
So happily move out of the house, and Septembers bank statement comes for August 2007. I find i have been charged £19.99 for the service that should have stopped at the end of July. So frustrated I get on and emailed the company for my money back and to make sure the contract is actually cancelled.
Most relevant part of response: "Further to your mail, having checked your account, I would like to inform that your services was supposed to be closed on the 01 August 2007. The service is not yet closed, could be because of an error. I've placed a request with our Cancellations team to close the service ASAP and also to initiate billing correction."
So I give it a week or two to see if they put the money in my account. They havent, so I email again.
Most relevant part again: "Further to your mail, I would like to inform that a cancellation job has been added. The billing will be back dated. May I kindly request you to allow us 5-7 working days to process the same."
That was 18th September. And i still have yet to see the money appear in my account. So frustrated went down to the bank to see if there was anything they can do, as it was direct debit. They can only cancel the payments from their end. Not much use as I havent been billed for September.
So the question that is now on everyones lips is How do I put extra pressure on this company to get my money back?
I know its only £19.99, but its the principle of the thing.
Any advice - much appreciated.
Cheers guys.


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