Sky broadband

[Kovoet]

Anyone has any positive feedback about sky broadband. I'm with BT at the moment with the 8MB connection but just got sky+ installed and wondered what Sky's 16mb connection was like.

[5cupa]

so far i have had broadband with them for 3 weeks. but connection keeps disconnecting constantly. have tried to get support for the last 2 weeks (not great speaking to India and told it was my anti-virus...funny thing is I had no antivirus installed.

finally today someone rang me back after I kicked off with India again on the phone demanding some service and they offered to change the router over

not very impressive. but if a new router can help fix the problem. then £10 a month for a 12mb unlimited* line (cant get the full 16mb) isn't bad now is it

my advice if u are getting 8mb with BT and its stable, then stick with them

[Blitzen]

finally today someone rang me back after I kicked off with India again on the phone demanding some service and they offered to change the router over

Common problem with that router with the SKY BB firmware.
I spoke to them today aswell and a new generation router from Netgear is being delivered in 10 days to solve it.

My old house i could get 15-16mb. My new house is alot further from the exchange and im only getting around 9-10mb.
Still bloody good for a tenner though.

[Cozwin]

do they actually mind how much you download then or not? as im with pipex and have been looking at sky alot.

[Blitzen]

do they actually mind how much you download then or not? as im with pipex and have been looking at sky alot.

They dont seem to.
I d/l ALOT each month and they havent mentioned it to me. No caps are in place either.

There is a FUP but it must be massive.

[Instinct]

I was with pipex for a good few years and I believe they are solid.
I have heard many things about sky, its a hit and miss, either your lucky and everything works or if it doesnt then strap in for the ride

[5cupa]

Common problem with that router with the SKY BB firmware.
I spoke to them today aswell and a new generation router from Netgear is being delivered in 10 days to solve it.

were they going to send u the old type of router or are they finally rolling out the new one?

[Blitzen]

were they going to send u the old type of router or are they finally rolling out the new one?

The new one apparently.
They have the new Netgear router and its being shipped to me on the 29th November.

[Kovoet]

Thanks guys. Will let them do a test on the line on thursday before making a descision

[Blitzen]

were they going to send u the old type of router or are they finally rolling out the new one?

Had a call today.
The new Sagem router that is being wheeled out for Video On Demand is on its way

[5cupa]

do u have a link ? my new one is still playing up and I want to squeeze them for a new type

[Blitzen]

There is very little info though...Just a picture of the new Netgear one (horrible looking) and the new Sagem one (looks like a freeview box).

Google 'new sky bb router'

[MadduckUK]

netgear DG834GT accordigng to someone on skyuser.co.uk

[5cupa]

The new one apparently.
They have the new Netgear router and its being shipped to me on the 29th November.

do u mean oct or nov ?

how did u blag a new one as the one they sent me is still not functioning properly grrrr

[Rev_Hill]

Try your own router instead of the Sky provided one.

They are notoriously rubbish!

If you need steps to get your username / password just google or I can PM to you.

REV

[5cupa]

Hi Rev. thanks for your suggestion, i know how to get my details its just I feel that Sky should be supplying me with hardware that works...but if it continous I will look into buying a new one. maybe the new netgear which seems popular