Page 1 of 2 12 LastLast
Results 1 to 16 of 28

Thread: Terrible Download Speeds!!! BT

  1. #1
    Senior Member
    Join Date
    Sep 2006
    Location
    Leeds
    Posts
    2,598
    Thanks
    80
    Thanked
    106 times in 94 posts

    Terrible Download Speeds!!! BT

    Right, I've just moved into a new apartment we got BT broadband Option 2, which is up to 8mb with a 8Gb download limit. According to the router we've used just 2.74Gb so I'm not being throttled.

    BT Total Broadband | Option 2 | Personal | BT.com

    I've tested the speed using Speedtest.net - The Global Broadband Speed Test and found that I'm getting 330kbps download and 300kbps upload

    I'm using the supplied hub and have tried both ethernet and wifi connections to no avail.

    Any ideas? I've tried my PC, HTPC, Laptop and PS3 - all get abysmal speeds.

  2. #2
    Lovely chap dangel's Avatar
    Join Date
    Aug 2005
    Location
    Cambridge, UK
    Posts
    8,385
    Thanks
    407
    Thanked
    449 times in 331 posts
    • dangel's system
      • Motherboard:
      • See My Sig
      • CPU:
      • See My Sig
      • Memory:
      • See My Sig
      • Storage:
      • See My Sig
      • Graphics card(s):
      • See My Sig
      • PSU:
      • See My Sig
      • Case:
      • See My Sig
      • Operating System:
      • Windows 10
      • Monitor(s):
      • See My Sig
      • Internet:
      • 60mbit Sky LLU

    Re: Terrible Download Speeds!!! BT

    What's you synchronisation speed?

    It's possible you're in the first days of BRAS training and it'll slowly increase (or, like me, get stuck until you find the one BT person NOT in india who knows how to fix it)

    ::. Kitz - How MaxDSL works .::

    See this table:

    Zen Support Knowledge Base v1.0
    System 001: Maximus VII Formula, 4790k i7, RTX 2080ti FE (incoming), 16GIG Corsair Vengence DDR3 RAM CL9, Corsair HX1000, ROG SWIFT PG278Q , SSDs, Antec 1200 case, All watercooled. [main]
    System 002: A8 3850 APU, ASUS uATX FM1A75 MB, 4GB Corsair Vengeance DDR3, Corsair psu, OCZ Agility 3, 1TB F3, Dell 2001FP 20" LCD, £7's worth of 5.1 speakers (they rock) Windows 7 x64[wife/server]
    System 003: AsRock MB, APU, 8 GIG Corsair, Silverstone HTPC case, stock cooler, GT220 1gbDDR3, WD Green 3TB, Kingston 40gb SSD, MCE Remote, Panasonic 50" LCD (87BDX) via HDMI Windows 8.1.1 (32) [media centre]
    System 004: Asus UL50AT Intel Core 2 Duo,4GB, Intel Gen 2 80GB SSD, Win 8.1.1 x64 [no justification]
    System 005: HP Proliant N40L Microserver, 4x2TB drives, fan mod, Pico PSU mod, Win7 x86 [file server]
    System 006: Dell Optiplex 9010, i7, 8gb, 128gb Samsung 830 x 2 (boot and VM drive), 1TB WD HDD, ATI something, Windows 8.1.1 x64 RTM [work]


  3. #3
    Senior Member
    Join Date
    Sep 2006
    Location
    Leeds
    Posts
    2,598
    Thanks
    80
    Thanked
    106 times in 94 posts

    Re: Terrible Download Speeds!!! BT

    How do I find the sync speed? Is that the speed quoted when I log into the hub? Because I think that was something like 4800kbps.

  4. #4
    Senior Member burble's Avatar
    Join Date
    May 2007
    Location
    Olney
    Posts
    1,138
    Thanks
    8
    Thanked
    90 times in 89 posts

    Re: Terrible Download Speeds!!! BT

    Yep, that's your sync rate.

  5. #5
    Senior Member
    Join Date
    Sep 2006
    Location
    Leeds
    Posts
    2,598
    Thanks
    80
    Thanked
    106 times in 94 posts

    Re: Terrible Download Speeds!!! BT

    So I've found my sync rate, I'll double check the figure later.

    I dont get anywhere near the sync speed, so what do I do next?

  6. #6
    Lovely chap dangel's Avatar
    Join Date
    Aug 2005
    Location
    Cambridge, UK
    Posts
    8,385
    Thanks
    407
    Thanked
    449 times in 331 posts
    • dangel's system
      • Motherboard:
      • See My Sig
      • CPU:
      • See My Sig
      • Memory:
      • See My Sig
      • Storage:
      • See My Sig
      • Graphics card(s):
      • See My Sig
      • PSU:
      • See My Sig
      • Case:
      • See My Sig
      • Operating System:
      • Windows 10
      • Monitor(s):
      • See My Sig
      • Internet:
      • 60mbit Sky LLU

    Re: Terrible Download Speeds!!! BT

    There are two factors - you sync speed and your BRAS profile. The former is how fast your physically connected to the exchange, the latter is how fast the exchange will actually serve you - I was synch'd at 8mbs but my profile was stuck at 2mbs i.e. i got 2mbs download speed.

    I'll try and dig you out a link to the profile checker if it still exists.
    System 001: Maximus VII Formula, 4790k i7, RTX 2080ti FE (incoming), 16GIG Corsair Vengence DDR3 RAM CL9, Corsair HX1000, ROG SWIFT PG278Q , SSDs, Antec 1200 case, All watercooled. [main]
    System 002: A8 3850 APU, ASUS uATX FM1A75 MB, 4GB Corsair Vengeance DDR3, Corsair psu, OCZ Agility 3, 1TB F3, Dell 2001FP 20" LCD, £7's worth of 5.1 speakers (they rock) Windows 7 x64[wife/server]
    System 003: AsRock MB, APU, 8 GIG Corsair, Silverstone HTPC case, stock cooler, GT220 1gbDDR3, WD Green 3TB, Kingston 40gb SSD, MCE Remote, Panasonic 50" LCD (87BDX) via HDMI Windows 8.1.1 (32) [media centre]
    System 004: Asus UL50AT Intel Core 2 Duo,4GB, Intel Gen 2 80GB SSD, Win 8.1.1 x64 [no justification]
    System 005: HP Proliant N40L Microserver, 4x2TB drives, fan mod, Pico PSU mod, Win7 x86 [file server]
    System 006: Dell Optiplex 9010, i7, 8gb, 128gb Samsung 830 x 2 (boot and VM drive), 1TB WD HDD, ATI something, Windows 8.1.1 x64 RTM [work]


  7. #7
    Lovely chap dangel's Avatar
    Join Date
    Aug 2005
    Location
    Cambridge, UK
    Posts
    8,385
    Thanks
    407
    Thanked
    449 times in 331 posts
    • dangel's system
      • Motherboard:
      • See My Sig
      • CPU:
      • See My Sig
      • Memory:
      • See My Sig
      • Storage:
      • See My Sig
      • Graphics card(s):
      • See My Sig
      • PSU:
      • See My Sig
      • Case:
      • See My Sig
      • Operating System:
      • Windows 10
      • Monitor(s):
      • See My Sig
      • Internet:
      • 60mbit Sky LLU

    Re: Terrible Download Speeds!!! BT

    Here: Test Result

    Only do this from the connection in question. It should do a speed test and tell you your profile rate as well - be patient with it (it's tetchy). The line you're interested in is:

    "Your configured download throughput speed for this service is xxxx k"


    Your profile should end up at about 4mbs judging by your sync speed but it may vary (BRAS is a constant thing, it never stops training).

    Sidenote: BT traffic shape regardless during peak hours - usually 6-12 or so but it can vary slightly.
    Last edited by dangel; 06-12-2007 at 05:29 PM.
    System 001: Maximus VII Formula, 4790k i7, RTX 2080ti FE (incoming), 16GIG Corsair Vengence DDR3 RAM CL9, Corsair HX1000, ROG SWIFT PG278Q , SSDs, Antec 1200 case, All watercooled. [main]
    System 002: A8 3850 APU, ASUS uATX FM1A75 MB, 4GB Corsair Vengeance DDR3, Corsair psu, OCZ Agility 3, 1TB F3, Dell 2001FP 20" LCD, £7's worth of 5.1 speakers (they rock) Windows 7 x64[wife/server]
    System 003: AsRock MB, APU, 8 GIG Corsair, Silverstone HTPC case, stock cooler, GT220 1gbDDR3, WD Green 3TB, Kingston 40gb SSD, MCE Remote, Panasonic 50" LCD (87BDX) via HDMI Windows 8.1.1 (32) [media centre]
    System 004: Asus UL50AT Intel Core 2 Duo,4GB, Intel Gen 2 80GB SSD, Win 8.1.1 x64 [no justification]
    System 005: HP Proliant N40L Microserver, 4x2TB drives, fan mod, Pico PSU mod, Win7 x86 [file server]
    System 006: Dell Optiplex 9010, i7, 8gb, 128gb Samsung 830 x 2 (boot and VM drive), 1TB WD HDD, ATI something, Windows 8.1.1 x64 RTM [work]


  8. #8
    Senior Member
    Join Date
    Sep 2006
    Location
    Leeds
    Posts
    2,598
    Thanks
    80
    Thanked
    106 times in 94 posts

    Re: Terrible Download Speeds!!! BT

    This is what my hub shows:


    Downstream 5,696 Kbps

    Upstream 448 Kbps

  9. #9
    Member
    Join Date
    Jan 2005
    Posts
    195
    Thanks
    34
    Thanked
    16 times in 15 posts
    • edp33's system
      • Motherboard:
      • Asus A8N Sli (S939)
      • CPU:
      • Athlon 3200+
      • Memory:
      • 2GB DDR 3200
      • Storage:
      • 120GB,250GB
      • Graphics card(s):
      • Gigaybyte Silent Heatpipe 6600GT
      • PSU:
      • Antec Truepower 430P
      • Case:
      • Lian Li PC-602
      • Monitor(s):
      • 17" LCD
      • Internet:
      • BE Unlimited

    Re: Terrible Download Speeds!!! BT

    For an idea of the download speeds you can expect I would avoid speedtest.net it's known for giving misleading results. Thinkbroadband speedtest is ok, but your better off finding a large file and downloading that from a UK server.

    Your maximum sync rate is dependent on how far you are away from the exchange, length of line, quality etc.

    This website DSL ZoneUK - Distance to exchange has a handy feature to give you an idea.

    In particular the best way to find your possible sync speed is to find out what your line attenuation is. It's usually displayed somewhere in your modem/router configuration alternatively you can find it by downloading the DMT Tool for the modem you have.

    There's a graph somewhere that gives the typical sync rate for the line attenuation. I'll see if I can find it.

  10. #10
    Lovely chap dangel's Avatar
    Join Date
    Aug 2005
    Location
    Cambridge, UK
    Posts
    8,385
    Thanks
    407
    Thanked
    449 times in 331 posts
    • dangel's system
      • Motherboard:
      • See My Sig
      • CPU:
      • See My Sig
      • Memory:
      • See My Sig
      • Storage:
      • See My Sig
      • Graphics card(s):
      • See My Sig
      • PSU:
      • See My Sig
      • Case:
      • See My Sig
      • Operating System:
      • Windows 10
      • Monitor(s):
      • See My Sig
      • Internet:
      • 60mbit Sky LLU

    Re: Terrible Download Speeds!!! BT

    Unless he knows what his BRAS profile is he won't know the speed limit in place on the line (regardless of sync speed). Chances are it's just in the first 10 days of profile training and will get faster with time.
    System 001: Maximus VII Formula, 4790k i7, RTX 2080ti FE (incoming), 16GIG Corsair Vengence DDR3 RAM CL9, Corsair HX1000, ROG SWIFT PG278Q , SSDs, Antec 1200 case, All watercooled. [main]
    System 002: A8 3850 APU, ASUS uATX FM1A75 MB, 4GB Corsair Vengeance DDR3, Corsair psu, OCZ Agility 3, 1TB F3, Dell 2001FP 20" LCD, £7's worth of 5.1 speakers (they rock) Windows 7 x64[wife/server]
    System 003: AsRock MB, APU, 8 GIG Corsair, Silverstone HTPC case, stock cooler, GT220 1gbDDR3, WD Green 3TB, Kingston 40gb SSD, MCE Remote, Panasonic 50" LCD (87BDX) via HDMI Windows 8.1.1 (32) [media centre]
    System 004: Asus UL50AT Intel Core 2 Duo,4GB, Intel Gen 2 80GB SSD, Win 8.1.1 x64 [no justification]
    System 005: HP Proliant N40L Microserver, 4x2TB drives, fan mod, Pico PSU mod, Win7 x86 [file server]
    System 006: Dell Optiplex 9010, i7, 8gb, 128gb Samsung 830 x 2 (boot and VM drive), 1TB WD HDD, ATI something, Windows 8.1.1 x64 RTM [work]


  11. #11
    Senior Member
    Join Date
    Sep 2006
    Location
    Leeds
    Posts
    2,598
    Thanks
    80
    Thanked
    106 times in 94 posts

    Re: Terrible Download Speeds!!! BT

    Its not within the first 10 days, this broadband has been in for quite a while - over a month in fact.

    There is definitely something wrong with it. The router syncs at 5696Kbps, but I can only download at ~330Kbps.

    Any ideas?

    Quote Originally Posted by dangel View Post
    It's possible you're in the first days of BRAS training and it'll slowly increase (or, like me, get stuck until you find the one BT person NOT in india who knows how to fix it)
    It sounds like I've got the same problem as you had...how did you get it fixed?

  12. #12
    Senior Member
    Join Date
    Sep 2006
    Location
    Leeds
    Posts
    2,598
    Thanks
    80
    Thanked
    106 times in 94 posts

    Re: Terrible Download Speeds!!! BT

    Bump

  13. #13
    Senior Member
    Join Date
    Jul 2003
    Location
    In a barn, on a farm!
    Posts
    365
    Thanks
    13
    Thanked
    8 times in 7 posts

    Re: Terrible Download Speeds!!! BT

    Is that you can only download from speedtest.net at 330kbps? or have you tried any other tests?

    It you are using a BT telephone line I would suggest using this speed tester to tell you the information as BT will only really take the readings from this seriously: BT Speed Tester

    Post a screenshot of the results

    From my reading it doesn't sound like you have a stuck BRAS profile but could be mistaken as that would normally limit you to the rates of 2meg internet

    Have a quick read of this page which I've found quite useful: ADSL24.co.uk

  14. #14
    Senior Member
    Join Date
    Sep 2006
    Location
    Leeds
    Posts
    2,598
    Thanks
    80
    Thanked
    106 times in 94 posts

    Re: Terrible Download Speeds!!! BT

    Quote Originally Posted by [GSV]Myocardial View Post
    Is that you can only download from speedtest.net at 330kbps? or have you tried any other tests?[/URL]
    That happens when I download anything. The maximum download speed I've had from any website is about ~400.

    I'll use that BT speed tester tonight when I get home and post back with the results. There is clearly something wrong with this.

  15. #15
    Senior Member
    Join Date
    Aug 2006
    Posts
    1,182
    Thanks
    133
    Thanked
    46 times in 45 posts

    Re: Terrible Download Speeds!!! BT

    Your sync rate looks ok but as dangel says 'it's the throughput ' that will be the possible problem . Try your tests after midnight avoiding any ' traffic management' and if you are getting bad throughput then ask the broadband people at BT to reset your 'profile' for you. Example : i've got bt vison (not that I use it ATM, but say I were to download one of their films , then in essence the throughput (i'll call it that) will be 'biased' towards the film while it is 'streaming'. Once the film is finished then 'throughput' on computer should go back to normal , but if my 'BRAS' profile gets 'stuck ' then it will have to be 'reset' by BT broadband people. ( this happened to a 'mate' of mine thats how I know).

  16. #16
    Senior Member
    Join Date
    Sep 2006
    Location
    Leeds
    Posts
    2,598
    Thanks
    80
    Thanked
    106 times in 94 posts

    Re: Terrible Download Speeds!!! BT

    Right, Ive done the speedtester that dangel posted above. The throughput is 718kbps!!! What next??

    Last edited by s_kinton; 17-12-2007 at 07:39 PM.

Page 1 of 2 12 LastLast

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Download Suse 9.2
    By nvening in forum Software
    Replies: 22
    Last Post: 31-01-2005, 09:12 PM
  2. firefox download queuing program?
    By |{££|" in forum Software
    Replies: 7
    Last Post: 31-12-2004, 02:48 PM
  3. Download accelerator, cable, spyware?
    By MD in forum Software
    Replies: 2
    Last Post: 27-08-2004, 09:25 PM
  4. Download limits !?!
    By Skii in forum Networking and Broadband
    Replies: 19
    Last Post: 15-07-2004, 10:45 PM
  5. do these speeds look right for a 9600 pro???
    By ibmike in forum Graphics Cards
    Replies: 18
    Last Post: 03-10-2003, 02:30 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •