I am a longstanding Pipex customer. Have been with them for 5 years, generally good service - oh, not always the fastest compared to what some others got, but from a reliability point of view fine. That was in Nottingham.
Have now moved to the outskirts of North London, and i have a truly shocking service.
The first thing is the reliability - quite often, say at least once an hour, i lose connection. Sometimes for 10 seconds, sometimes for 30 minutes. Occasionally it'll stay connected for 3 hours at a time, but that's the exception.
Then there is the speed - initially it connects at nearly 2 meg downstream 256kbps upstream. I'm paying for an 'up to' 8 meg connection, but i understand about distances etc so that's fine and i dont mind. But then the speed changes, both as measured by a 'speed measuring' website and as reported by my router. This morning when i awoke it actually reported a downstream speed of 32 kbps. 1 router reboot later, and back up to a meg and a half.
Pipex tell me that within the first 10 days (i am on day 9 i think) there is some line 'adjustment' to see what speeds i can get, but this is ridiculous.
I was going to post my signal to noise ratio's etc, but surprisingly my router (Netgear DG834N) doesnt have that! My previous netgears did!
Any advice or opinions? I think i have signed for an 18 month contract, and am aware that Tiscali have bought Pipex and are wanted to maximise profits. Boo to them.


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