Internet connections randomly dies

[jazzmatazz2623]

Am on Virgin Cable with a Netgear FVS114 router. All good so far. Sometimes, however, when I take Vista out of the hibernate mode, the connection is just dead. Pulling the plug on the router generally kick starts my internet connection again. Also, at random intervals the connection sometimes dies.

Any ideas what it could be? I had similar problems with a Linksys router, which is why I bought the Netgear in the first place. Now, however, I am beginning to think it's maybe not the router...

Thoughts greatly appreciated!

[CrazyMonkey]

Hey, dont even bother with the phone virgin media support!

Go to the newsgroups, seriously the fastest quality support i have ever had for any product ever!

Newsgroups - Customers- Virgin Media

Thats all you need to know, follow instructions get on the correct newsgroup then go to
virginmedia.support.broadband.cable (virginmedia>support>broadband>cable) Write a new post (as if writing an email) post your problems and i guarantee you will 99% of the time get a reply very quick (mine was 3 mins with a tech visit booked) They are the serious SH*T! Helped me alot... good english, good knowledge and a good understanding of what is going on.

[jazzmatazz2623]

will give it a shot, thanks.

and yes, the virgin tech support on the phone is shyter than shyte. also, they bloody charge your for a service which was free with telewest as it then was.

[jazzmatazz2623]

errrr...this is no doubt a very stupid question, but how do i get into that newsgroup? the page you linked to suggests using outlook express or e.g. google groups. as to outlook express (a) i hate it and (b) it doesn't seem to be installed on my vista system at all.

tried it via google groups, but that doesn't really seem to work.