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Thread: Rant - So I asked for a new subdomain to be added.

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    Jay
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    Rant - So I asked for a new subdomain to be added.

    I do not have direct control over our websites DNS records and any changes need to be sent to our hosting company to be made.

    I requested a new subdomain to be added to our domain name eg sub.mydomain.com and pointed to our IP address. I did this via email and also a faxed and signed document

    The email and fax went along these lines... (I am using a fake IP )

    Please add a new subdomain to our DNS record

    Sub IN A 10.10.1.1

    Thanks


    So what did they do on Saturday night??

    Change our MX record to point to 10.10.1.1 so all email was bounced back to sender.

    How can anyone make this mistake??

    Thanks for reading my rant!
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    Re: Rant - So I asked for a new subdomain to be added.

    Muppets!

    I feel your pain

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    Re: Rant - So I asked for a new subdomain to be added.

    My experience of hosting providers is that they are staffed by mentally subnormal people that are ultra specialist yet know precisely all about their specialisation. I have only dealt with 2 companies directly however, one in the UK and one in Dubai. I'm sure that most are actually pretty good or else the internet as we know it probably wouldn't exist.
    Last edited by badass; 04-08-2008 at 10:46 PM. Reason: censorship ;)
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    I R Toff Pandi! TAKTAK's Avatar
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    Re: Rant - So I asked for a new subdomain to be added.

    it seems to me like it's time to change company.....

    afterall.. this is your 4th or so rant in as many weeks...
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    Re: Rant - So I asked for a new subdomain to be added.

    I hate the idea of not having control over it myself... I don't trust anyone to mess with any of my computer stuff

    I think you should change to a host that has a decent control pannel where you can do these things yourself

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    Jay
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    Re: Rant - So I asked for a new subdomain to be added.

    once my other major head ache is out the way I will be ditching cobweb solutions. The reason I rant here is because I know no one else who actually understands any concept of IT / networking etc. If it wasn't for this place the pressure would build to such a degree my head, arms and legs would pop off.

    If it does happen I have put in my will that the CCTV footage is to be put on youtube for you all to see
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    Re: Rant - So I asked for a new subdomain to be added.

    Unfortunately there seems a be a real lack of DNS knowledge these days. I'm fighting a losing battle with Easynet to get the PTR records for one of our /27's delegated to my name servers. They tell me that it isn't possible unless I have a /24 which is complete and utter crap.

    It's worrying when you consider how fundamental DNS is to so many things working properly.

    It's for reasons like this that my company doesn't outsource anything but even then you can have problems. Before Christmas some servers got moved from one room to another in our Corporate office and the primary DNS server wasn't powered on for some reason so after 10 days the secondary assumed the domain was tombstoned and stopped resolving. Net result was bouncing email and so on. Perhaps the most annoying thing was that I was the only one to notice it even though I was on holiday.

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