Tonight I had no upstream at all and only 5000Mbps downstream. I rang Virgin media (Indian call centre) who said that my modem (Motorola surfboard) was too slow and they are sending me a new modem.
I find this hard to believe as the surfboard is rated at 38Mbps Downstream and 10Mbps Upstream. so surely it would easily be able to cope with 20Mbps and the pathetic Asymmetrical Upstream?
I wish they would bring back the English call centres - At least they understood what you said and gave an answer based on what you said.


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