Thank you for your enquiry. Generally, we don't mind users playing networked games across ***** - We do understand that users aren't going to spend all their time working and need to relax occasionally.
There are a few things you need to bear in mind, however:
While we don't mind you running networked games (such as World of Warcraft) over *****, we can't actually support them if you can't make them work - even if some feature of our network prevents them from working. Less obviously, if we run into network problems, we will prioritise work use of the network over leisure ones.
The above also means that even if a game currently works, we can't guarantee that it will continue to - we continuously work to improve the quality of service over *****, and we may change the network for operational reasons in way that may affect certain games without notice. This also means that if you choose pay a subscription fee for a game service, you do so entirely at your own risk. We cannot and will not reimburse you if your game doesn't work or stops working.
It is important that you set up your game so that it looks to a specific server, not to scan the network for all servers or players. If it scans for servers, this will look like an attempted virus attack to our automatic virus-protection measures. The system will then automatically block your network access as a precaution to protect other users for up to two hours without any intervention on our part. Please configure your software to look for the specific IP address of the other computers playing or the main server for your game to prevent this.
Our firewall blocks certain access ports to our network to protect the users from known malware and hacking attacks. If one of the ports blocked stops your game from working, them I'm afraid we prioritise the protection of our users, and you are unlikely to get that port opened.
Finally, the points above all refer to playing on-line games using your PC. At this time, users aren't able to play online games on a games console such as the Xbox 360 or Playstation 3, even if they connect through their computer. We are currently trying to find a way to allow these devices to work on our network without affecting network stability or compromising the safety of the network (and other users) - if we can, we’ll allow access to these devices, but protecting the network and our users comes first.
Despite the list above, I don’t want to sound as if we don’t like games – we are happy to allow on-line games and many users are currently using these games on **** without problems.
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Originally Posted by DDY
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