Moved into my new-build apartment on September 26th, and BT told me the earliest they could get an engineer out was October 21st.
It's a pretty long wait, and they're charging £125 for the line to be switched on, but I figure there isn't any other option (no cable availability) so I signed up.
Late last week they called me up and said I don't need to be at home as the engineer can turn it on from the exchange. Great, I thought. Engineer did the business yesterday and turned the line on, got a call from BT and they said the line has been activated and it's all working. Yay.
Got home, line is dead as a dodo. I've got a number, and it rings out when I call it, but I get no dial tone from any phone in any socket.
Am I doing something wrong or am I going to have to get back on the phone to BT? I'm really hoping I've missed something simple as I really don't fancy speaking to their hard-to-understand support staff, and I'm certain they'll charge me another handsome sum to have the engineer back out.
Itching to get phone and broadband at home and don't want to be waiting weeks again.


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Just in the rare case the problem is with the phone I'm trying rather than the line, I'm gonna take another phone home today and try that to see if it works. Don't fancy my chances, though.
trust me I've moved house twice in the past year and had to get BT to reconnect me and boy what a nightmare. It sounds way harder than your new line install.
took 5 days of phoning but it got sorted out in the end.