Ok, so not horrific as such.
One year ago I changed from Pipex 2meg to Pipex Max, I knew my speeds would never achieve 8.
But the most I got was about 1.9, pretty consistently, my local exchange is not unbundled so its on BT Ipstream equipment.
At the time my friend who works for o2 support suggested my BRAS profile was stuck, I mentioned this to Pipex and they dismissed it totally. So for 12 months of my contract I've been stuck with the same speed as before I upgraded.
2 weeks ago I changed to o2 as my Pipex 12 month contract was up, my o2 support friend got a chance to properly look into my speed issues, and yes it does seem for the last year my profile has been stuck at 2meg, the error I suggested but Pipex refused to acknowledge.
Anyone think I've got rights to demand some sort of refund?


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