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Thread: Is Virginmedia acting illegally for me?

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    sbj
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    Angry Is Virginmedia acting illegally for me?

    As probably most of us VM customers know traffic shaping has been forced on us by new directors and legislation.
    I have a 20mb service which at total max I have only got 14mb (very rarely) and after a certain amount of bandwidth use I have gone from 254kB/s this morning to a fantastic 30kB/s.
    I actually chose VM (then telewest) because of the unlimited broadband package they had, but now have introduced this "fair use policy" which has now restricted me from getting that speed and "unlimited" usage.
    Virgin Media Acceptable Use Policy 04/09/07.

    So in the day if i go over 6gb they will throttle 75% of my "unlimited" speed for 5 hours!
    In the evening (1600-2100) if i go over 3gb they will throttle 75% of my "unlimited" speed for 5 hours!

    If I have reached 6gb during the morning that makes me have a 5mb service for the rest of the day, from a 20mb service.
    My question relates to- when I signed up this policy was not in use and signed the contract in the state that all download speeds and usage were unlimited at the time (over 6 years ago), surely this is a break in that contract as they advertised wrongly as this is not the service i signed up for?
    Any views?

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    Re: Is Virginmedia acting illegally for me?

    but i'm sure they'll also say that you didn't sign up for a 20mb service aswell..
    you can't have the best of both worlds.
    and as soon as you bring the "i didn't sign up for this" argument into play, they'll just tell you that you can either go back to the old speed which you did sign up for, or get on with it.

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    sbj
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    Re: Is Virginmedia acting illegally for me?

    Yeah maybe so they could also say the "contract" only lasts for a year as you are binded to it, and other crap. All because they dont' want to spend more money putting more lines and more exchanges in, a billion pound company like that.

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    Re: Is Virginmedia acting illegally for me?

    Did you not sign up for an "Up To" 20Mb service?
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    Re: Is Virginmedia acting illegally for me?

    look at the date of the FUP & I'm sure that you will have been notified by post etc. as well.
    You will be deemed to have accepted the change.

    You've been with them long enough that (unless you have more recently signed up for additional services & thereby entered a new contract) you can just give them 30 days notice & move elsewhere should you so wish.

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    Re: Is Virginmedia acting illegally for me?

    Its hit me too and i've got 10 months left, what I tend to do nowadays is download after 9 @ night, not ideal but its better then getting throttled.

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    sbj
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    Re: Is Virginmedia acting illegally for me?

    Quote Originally Posted by corp_jones View Post
    Its hit me too and i've got 10 months left, what I tend to do nowadays is download after 9 @ night, not ideal but its better then getting throttled.
    Yep this is so bad, I do that also but even using private sites they continue to throttle even after 9pm, I'm sure of it.

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    Re: Is Virginmedia acting illegally for me?

    im not with virgin media but i get the same on eclipse

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    sbj
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    Re: Is Virginmedia acting illegally for me?

    Quote Originally Posted by geraintl View Post
    im not with virgin media but i get the same on eclipse
    Really which package are you on they clearly state
    Super-fast download speeds - up to 24Mbps1
    FREE set up2 or 3
    UK-based technical support
    No traffic shaping or port blocking

    You could have a case there as long as you dont go over the 50gb limit/month

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    Re: Is Virginmedia acting illegally for me?

    I would HATE to live next door to you guys.

    HOW MUCH STUFF DO YOU DOWNLOAD? If my internet speed for gaming was effected by monster downloads I'd want you all throttled too.

    I have a 20gig limit on my Zen account and with 3 pc's and a work laptop and gaming most days online, and tons of ebay....

    I use 3 gig! Max.

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    Re: Is Virginmedia acting illegally for me?

    Quote Originally Posted by Zak33 View Post
    I would HATE to live next door to you guys.

    HOW MUCH STUFF DO YOU DOWNLOAD? If my internet speed for gaming was effected by monster downloads I'd want you all throttled too.

    I have a 20gig limit on my Zen account and with 3 pc's and a work laptop and gaming most days online, and tons of ebay....

    I use 3 gig! Max.
    Boooooo! I bet you dont pay £37 a month though neither!

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    Re: Is Virginmedia acting illegally for me?

    Quote Originally Posted by Zak33 View Post
    I would HATE to live next door to you guys.

    HOW MUCH STUFF DO YOU DOWNLOAD? If my internet speed for gaming was effected by monster downloads I'd want you all throttled too.
    Depends how they measure it. When I was with VM they measured it per hour - so on the rare occasion I got full speeds while downloading a patch say then if I downloaded over the whole hour I was down for throttling. I don't download much at all, but they throttled me for a week when I downloaded The Witcher 1.4 patch.

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    Re: Is Virginmedia acting illegally for me?

    the thing is though the majority of people complaining are illegally downloading films etc 24/7 there simply is no other need to consistently max out a connection like that, i understand that there are extreme users and legitimate uses and that you should get what u pay for but i do get annoyed with people moaning about their connection slowing when they are newsgrouping 24/7

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    Re: Is Virginmedia acting illegally for me?

    everyone seems to be moaning about virgin these days.

    i have truly unlimited usage on my sky account and dont download anything except the odd demo from xbox live


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    Re: Is Virginmedia acting illegally for me?

    i left VM for SKY last year after i had issues with speed and the money they wanted for it.

    i now pay £5pm i have a PC, 360, PS3 & a Mac to which i have downloaded updates, linux distros, demos, films & Tv shows etc and so far i havent had a letter about hitting my 40gb limit but its all at around 5-6mb no throttling or speed reductions.

    im glad i left when i did

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    Re: Is Virginmedia acting illegally for me?

    Quote Originally Posted by danroyle View Post
    everyone seems to be moaning about virgin these days.
    That's what the Virgin tech said when he came to collect the TV box. He said they have had loads of complaints from people that are being sold services that Virgin simply cannot provide.

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