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Thread: Going Insane - Need Some Advice

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    Exclamation Going Insane - Need Some Advice

    Hi Hexus - I need a bit of direction here regarding my broadband connection. I'm with Plus.net and while I've never had a problem with them as such, as I'm using a BT line, I have a problem with them.

    Around the start of Feb I experienced a major drop in speed (from around 2/3mb to the equivalent of dial up), and loads of line drops, constant. Infact the only way the line would connect was if the phone is taken off the hook. and even then it was unstable. I noticed this all happened around the time there was bad weather. My wireless router is connected direct to the main socket in the house, which then in turn runs up the side of the house, across to a telegraph pole. The line was crackling as well slightly. But these was a intermittent problems, sometimes it was, sometimes it wasn't

    I've never had a prob with my router, I tried the test socket, changed filters etc - at that time I couldn't be dealing with any stress or hassle as I was researching all the time using the net for my Disso. I rang up BT they were ready to come around, but only if I was ready to hand over 150 quid or something if there wasn't a problem with there line, and it was my equipment (as from there initial checks, their line was fine).

    I wasn't ready or happy with that, I just couldn't be arsed and was worried if they came round the line would be fine, and as my Broadband is with Plus.net, BT couldn't be bothered.

    Anyway, it actually improved after a week, and my line speed went up to 1mb, for about 1 day :-\ I still had alot going on to think about it. But a while ago, once I had done my work, I phoned Plus.net to try and get them to send BT around, I got the same thing from them, about having to fork out money, and I should buy a new router - I don't really want to buy a new router, because I'm pretty sure it's fine.

    This problem happened once In the past too - and BT did come out, the engineer mentioned something about a connection being loose, up the road in the box or something. I'm guessing the same thing has happened, or they didn't fix it properly.

    Should I just buy a modem/router to make sure it's not my stuff that is dud? I had a ADSL PCI modem, but I can't get it to work because there are no driver for Vista x64. I hate the fact my area does not have fibre optic, and it's just these old analogue lines. No matter what BB I go on, I'll still be on a BT line.

    The low speed problem is still there, but not dropping as much, I'm getting d/l speeds of 15Kb

    ADSL Link Downstream Upstream
    Connection Speed 3776 kbps 448 kbps
    Line Attenuation 42.0 db 23.5 db
    Noise Margin 15.6 db 22.0 db

    story for the long story/rant.

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    Re: Going Insane - Need Some Advice

    First off unplug every extension device and if that doesn't help - change the ADSL filter - and get a good one (BT sell them - they cost about £6-00) which is approved by BT. The cheap ones don't perform very well (and if you are paying over £100/year for ADSL - £6 isn't much to make sure you get the best from it!) If that doesn't solve the problem (or perhaps while waiting for the filter!) have you plugged anything else into an extension socket? (Sky or digibox are commonly overlooked, and they are electrically noisy) or any other changes to the installation. You can try disconnecting the bell wire (if any) although that can cause problems with older telephones, and since it was working correctly, that is unlikely to be the cause.

    My money is on the filter.
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    Re: Going Insane - Need Some Advice

    Thanks for your reply peter - we did try one other filter, but I will do what you've suggested and buy a new BT approved filter, as the one I tried had been lying around. Basically nothing else is connected to the socket, no leads - except for the filter directly in the main socket, and the lead going straight to the router, also a cordless phone connected to the filter phone socket.

    I'll keep investigating!

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    Re: Going Insane - Need Some Advice

    Do a line test, If you hear any pops, crackles etc. Report it to BT, Don't mention the internet problem as they won't want to come out for a third party internet provider.

    Or, Better still say that when it rains, your phone don't work

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    Re: Going Insane - Need Some Advice

    Just to add, disconnecting my sky box almost doubled my download speed!

    Onto the problem, can you borrow a router from a friend to test?
    "Don't wanna see your face, don't wanna hear your voice . . ."

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    Re: Going Insane - Need Some Advice

    With a 42 db line attenuation you won't get any more than 4 mb
    Someone left a note on a piece of cake in the fridge that said, "Do not eat!". I ate the cake and left a note saying, "Yuck, who the hell eats paper ?

  7. #7
    handscombmp
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    Re: Going Insane - Need Some Advice

    Remove the ring wire?

    I did that this weekend and went from 3360kbps to 5312kbps

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    Re: Going Insane - Need Some Advice

    Can't blaady believe this crap, I was going to do what you guys suggested - done a line test, got noise - was going to call them today and saying the line crackles and fails when the weather is bad.

    Now I'm getting speeds over 3.5mb outta no where.

    ADSL Link Downstream Upstream
    Connection Speed 3552 kbps 448 kbps
    Line Attenuation 42.0 db 23.5 db
    Noise Margin 13.6 db 20.0 db

    Not sure whether to call em now.

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    Re: Going Insane - Need Some Advice

    Quote Originally Posted by HSK View Post
    Can't blaady believe this crap, I was going to do what you guys suggested - done a line test, got noise - was going to call them today and saying the line crackles and fails when the weather is bad.

    Now I'm getting speeds over 3.5mb outta no where.

    ADSL Link Downstream Upstream
    Connection Speed 3552 kbps 448 kbps
    Line Attenuation 42.0 db 23.5 db
    Noise Margin 13.6 db 20.0 db

    Not sure whether to call em now.
    Yes - if there is audible noise during bad/wet weather (and your telephony service is provided by BT) call them to report an intermittent fault (explain the circumstances). If there is water getting into a junction box, it will cause audible noise (and more importantly - degrade your brodband signal)

    Just one warning - if BT send out a technician and there is no fault, they can charge you - but intermittent faults are hard to disprove.
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    Re: Going Insane - Need Some Advice

    ^ yup that is what i'm scared of!

    I really think its water in a junction box, as this same thing happened in the past, when the weather was bad (I can't remember exactly what the technician said, but it was along the line of a problem in the box) Maybe they never fixed it properly.

    I'll wait and see if it re-occurs.

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    Re: Going Insane - Need Some Advice

    Just ring and report it - they may do a line check (which may or may not show a problem, but if you say the line is noisy and leave it to BT to decide what to do, yiou should be OK.
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    Re: Going Insane - Need Some Advice

    ^ I'm going to give them a call tomorrow when i get a spare moment.

    Right now though I just removed the ring wire, gone up a tad:-

    ADSL Link Downstream Upstream
    Connection Speed 4192 kbps 448 kbps
    Line Attenuation 42.0 db 23.5 db
    Noise Margin 15.3 db 21.0 db

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    Re: Going Insane - Need Some Advice

    Do you lose connection if the phone rings when it is raining? If so it is a problem. Do you have an overhead line? it may need replacing.

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    Re: Going Insane - Need Some Advice

    ^ At the moment, It's reverted back to normal *touch wood* But when it was playing, the connection was constantly dropping, and only connected while the phone was taken off the hook. Not sure abotu when it was raining, I didn't check too often, but this problem started in feb (bad windy weather and rain).

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    Re: Going Insane - Need Some Advice

    Get it looked at, It won't last and you'll be mad that you didn't get it done.

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