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Thread: Serious Packet loss problems

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    Serious Packet loss problems

    Recently in the last few days i began to notice that most of the packets between the router and the exchange are lost. I moved the router around the house to make sure it isnt, trying different sockets including the master socket.

    Then i checked the routers status telling me that my
    SNR margin is 28db
    line attenuation 50db

    why are these numbers so high, even when its pluged in to master socket?

    then i run quility test and it shows that my download is fine but my upload is mostly idleing

    My main pain in the neck is when i play games all i get is me being randomly teleported around the map due to packet losses.

    any ideas on how to fix this? my ISP is tiscali (or who ever bought them) and line rental is from BT
    Quote Originally Posted by MadduckUK View Post
    now that i think about the word "throttled" in a certain light... its not so far different to strangled really

    our boiler broke so we has no heating or hot water, this is the bloody result ^^

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    Re: Serious Packet loss problems

    Problem exists between master socket and exchange. Call your ISP, explain what you did to try to eliminate the problem yourself, and get them on to BT.
    Quote Originally Posted by Agent View Post
    ...every time Creative bring out a new card range their advertising makes it sound like they have discovered a way to insert a thousand Chuck Norris super dwarfs in your ears...

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    Re: Serious Packet loss problems

    so i am right the 50db mark is a bit high?
    Quote Originally Posted by MadduckUK View Post
    now that i think about the word "throttled" in a certain light... its not so far different to strangled really

    our boiler broke so we has no heating or hot water, this is the bloody result ^^

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    Senior Member watercooled's Avatar
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    Re: Serious Packet loss problems

    Yeah 50dB is pretty high but I don't think that alone would cause bad packet loss.

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    Re: Serious Packet loss problems

    im of to sleep now, but if anyone knows what number to call now, since im not sure who took over them. oh and can you let me know your values for SNR and line attenuation
    Quote Originally Posted by MadduckUK View Post
    now that i think about the word "throttled" in a certain light... its not so far different to strangled really

    our boiler broke so we has no heating or hot water, this is the bloody result ^^

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    Re: Serious Packet loss problems

    i just spoke o them on the phone and this is what i got,

    "it perfectly normal, as long as you get at least 70% of your package speed (atleast 70% of 2meg internet) its not our concern regarding the packet losses. The 50db line attenuation value is perfectly normal.

    and as for your games, please contact customer support for those games"

    I think its a bit of a co-insidence that so many games have this problem. in the last few days i tried playing these games and all of them have this issue

    BF2 -- bf2, SP, AIX2 (mods)
    HL2 - CSS, source forts, synergy mod, TF2

    bit of a strange thing if all those fail at the same time?
    Quote Originally Posted by MadduckUK View Post
    now that i think about the word "throttled" in a certain light... its not so far different to strangled really

    our boiler broke so we has no heating or hot water, this is the bloody result ^^

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    Re: Serious Packet loss problems

    It's strange, because she gave you a load of bull**** to save herself some work. Your SNR should be high, and your line attenuation should be low. Packet loss simply shouldn't happen on a stable, clear line.
    Quote Originally Posted by Agent View Post
    ...every time Creative bring out a new card range their advertising makes it sound like they have discovered a way to insert a thousand Chuck Norris super dwarfs in your ears...

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    Re: Serious Packet loss problems

    Quote Originally Posted by aidanjt View Post
    It's strange, because she gave you a load of bull**** to save herself some work. Your SNR should be high, and your line attenuation should be low.
    A high SNR usually indicates a variable quality line. Anything above 15 indicates either a fixed speed line, a line where the user has requested their ISP "increase*" the SNR or a varilable quality line.
    Things that can cause the variable quality include leaves touching the line, bad weather etc.

    Anyway, the OP's problem is that their ISP is tiscali. You pay peanuts you get monkeys. Tiscali are rubbish full stop. You have a problem with both the phone line and with the ISP. You need TIscali to get BT out to fix their line and you need to get Tiscali to stop over selling their service to the detriment of their existing customers.

    Packet loss simply shouldn't happen on a stable, clear line.
    Exactily. Usually its not caused by the line quality but too many users trying to use too much bandwidth that the cheape ISP hasn't provisioned for.

    * It is possible to ask some ISP's to be more conservative with the syncing if you have a line that keeps dropping. I have done this on a few customers lines in the past.
    "In a perfect world... spammers would get caught, go to jail, and share a cell with many men who have enlarged their penises, taken Viagra and are looking for a new relationship."

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    Re: Serious Packet loss problems

    It's highly unlikely the problem has anything to do with the games - it's network related and it's your ISP's responsibility to sort it ie it IS their concern. Yeah 50dB might be normal but it is still fairly high - how far do you live from the exchange? Threaten to leave because they are violating your statutory rights - the product ain't serving the purpose for which it was bought (say VoIP/gaming) I'm no expert when it comes to law etc so maybe someone else could advise you what to say but if they refuse to fix it I think that means the contract is void so you would be free to leave. It's possible Tiscali have a very high contention ratio ie many users sharing bandwidth which could cause packet loss especially during peak hours. Either way they should get it sorted for you but I don't know if they use LLU so it might be up to BT to sort that.

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