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Thread: Virgin Media have no clue!!

  1. #1
    Senior Member AledJ's Avatar
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    Virgin Media have no clue!!

    After much faffing about on the phone to some Indian call centre finally got a tech guy to come to my house and fix the broadband issues. Guy turned and I explain the problem (that the speeds were up and down, and never consistent)

    He then asks what speed test site I use ( I use thinkbroadband) but apparently VM only use speedtest.net and use the London server. Now I have found speedtest.net to be very inconsistent and so mainly use thinkbroadband. So i go to speedtest.net to do a speed check for him which showed i'm getting 32mb/s with an upload of 0.50 mb/s . Now i'm on the 10mb line so how the hell can those speeds be correct. His response was that I was on a 20meg line or it was unlimited- WTF!!!!

    I then booted up the home pc and did the speedtest.net test on it which started on the needle at 3.5mb and then jumped to 25mb/s. He when went to speedguide site and downloaded this tcp optimiser and set some slide bar to the far end. But the same odd results came back (low start speed jumping to stupidly high figures)

    Next thing he does is change the modem to a newer version. This does not fix the problem although according to him it has, and it must mean i'm on a high line speed than is on my bill.


    On the home pc after the modem change:
    Thinkbraodband gave me 6.6 Mbps with an upload of 0.3Mbps
    Speedtest.net gave me 22.13Mb/s (although it started around 5.6 and then shot up) and an upload of 0.46Mb/s

    On my laptop with wireless connection:
    Speedtest.net gave me -


    Thinkbroadband-


    Now if somehow i am on some 20meg line then how a) do i get up to 32Mb/s and b) how is my upload still low???

    Could someone shed some light on what is going on

  2. #2
    Senior Member AledJ's Avatar
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    Re: Virgin Media have no clue!!

    Ok this is getting stupid last test on speedtest.net on my home pc gave me 62.51 Mb/s and an upload of 0.26 Mb/s

    I'm all out of ideas and hope now :|

    Another thing I forgot to mention is that i can doanload file at 1.2mb a second and other time it will be jumping between 300kbps and 800kbps
    Last edited by AledJ; 23-03-2010 at 12:36 PM.

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    Senior Member AledJ's Avatar
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    Re: Virgin Media have no clue!!

    And now:


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    Headless Chicken Terbinator's Avatar
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    Re: Virgin Media have no clue!!

    I don't have a definite answer to your question but our 20Mb line fluctuates between around 24-27Mb so nothing out of the ordinary there for you. when using GrabIt my downloads can start from between 40-60Mb/s before finally idling at the consistent, 20Mb/s.

    Also, is your wireless network protected to make sure no one is raping your connection without you knowing ?
    Kalniel: "Nice review Tarinder - would it be possible to get a picture of the case when the components are installed (with the side off obviously)?"
    CAT-THE-FIFTH: "The Antec 300 is a case which has an understated and clean appearance which many people like. Not everyone is into e-peen looking computers which look like a cross between the imagination of a hyperactive 10 year old and a Frog."
    TKPeters: "Off to AVForum better Deal - £20+Vat for Free Shipping @ Scan"
    for all intents it seems to be the same card minus some gays name on it and a shielded cover ? with OEM added to it - GoNz0.

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    Senior Member AledJ's Avatar
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    Re: Virgin Media have no clue!!

    Quote Originally Posted by Terbinator View Post
    I don't have a definite answer to your question but our 20Mb line fluctuates between around 24-27Mb so nothing out of the ordinary there for you. when using GrabIt my downloads can start from between 40-60Mb/s before finally idling at the consistent, 20Mb/s.

    Also, is your wireless network protected to make sure no one is raping your connection without you knowing ?
    Yes my wireless network is protected by wpa-2 and also has a password.


    What I don't understand is that before christmas I could do a speed test and get 9.1 or there about time and time again. Now it all over the place!

    Just used my sisters laptop and on speedtest.net it gave 9.2 which is correct. But on mine which was next to hers it was 24.5

    No idea if my laptop is playing up i don't know. My signal on my laptop is mostly good, and does drop to fair sometimes.

  6. #6
    Jay
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    Re: Virgin Media have no clue!!

    speedtest does have bugs and at times it shows mad speeds like that.
    □ΞVΞ□

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    Senior Member AledJ's Avatar
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    Re: Virgin Media have no clue!!

    Quote Originally Posted by Jay View Post
    speedtest does have bugs and at times it shows mad speeds like that.
    When will i know the correct speed then?? As the speeds have been like that all day.

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    Re: Virgin Media have no clue!!

    Quote Originally Posted by AledJ View Post
    When will i know the correct speed then?? As the speeds have been like that all day.
    Download off a known and trusted server. Some trial programs from Microsoft or similar.
    Kalniel: "Nice review Tarinder - would it be possible to get a picture of the case when the components are installed (with the side off obviously)?"
    CAT-THE-FIFTH: "The Antec 300 is a case which has an understated and clean appearance which many people like. Not everyone is into e-peen looking computers which look like a cross between the imagination of a hyperactive 10 year old and a Frog."
    TKPeters: "Off to AVForum better Deal - £20+Vat for Free Shipping @ Scan"
    for all intents it seems to be the same card minus some gays name on it and a shielded cover ? with OEM added to it - GoNz0.

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    Senior Member AledJ's Avatar
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    Re: Virgin Media have no clue!!

    Quote Originally Posted by Terbinator View Post
    Download off a known and trusted server. Some trial programs from Microsoft or similar.
    I have used the download test files on thinkbroadband (http://www.thinkbroadband.com/download/) using the 1GB. Now sometimes its downloading at 1.2MB/sec and other time it start at 800 kB/sec going right down to 360 kB/sec and then not going above 400.

    Just did a test one now at it started at 5.6MB/sec then went down and down.....

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    jim
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    Re: Virgin Media have no clue!!

    They'll often start off at stupid speeds, they're much more realistic once they settle down.

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    Senior Member AledJ's Avatar
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    Re: Virgin Media have no clue!!

    Quote Originally Posted by snootyjim View Post
    They'll often start off at stupid speeds, they're much more realistic once they settle down.
    Well it settle between 356 and 520. Should be a lot higher!

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    Re: Virgin Media have no clue!!

    It's highly unlikely it's your speed varying, cable should never fluctuate as the speed is capped - it's most likely due to caching on your PC and antivirus is often the cause of this. Try running the test after disabling your AV (I wouldn't recommend disabling it if you don't have a router though). Also downloads seem to start off at high speeds for the same reason so only pay attention to the speed after it levels off and use a large download, preferably something you've not downloaded recently again to avoid caching influencing the result.

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    Nefarious Networker Dareos's Avatar
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    Re: Virgin Media have no clue!!

    first of all, these speed test sites all operate over different networks, so you will get varying results

    second of all, go to gamefiles.virginmedia.com click on index, click on demos (6th one down) and download 2 files, make sure they are at least over 400Mb, check your xfer rates and time to finish.
    This way you are d/ling from virgins network, nowhere else

    third of all, if you are getting no result, pm me your account number and name, and i'll have a look for you mate, see if theres anything going on with your line and whether you are being traffic managed
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    DILLIGAF GoNz0's Avatar
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    Re: Virgin Media have no clue!!

    dont run a speedtest on wireless, it gives stupid results, i get a stable reading from the games rig and the laptop shows stupid speeds.

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    Senior Member AledJ's Avatar
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    Re: Virgin Media have no clue!!

    Quote Originally Posted by Dareos View Post
    first of all, these speed test sites all operate over different networks, so you will get varying results

    second of all, go to gamefiles.virginmedia.com click on index, click on demos (6th one down) and download 2 files, make sure they are at least over 400Mb, check your xfer rates and time to finish.
    This way you are d/ling from virgins network, nowhere else

    third of all, if you are getting no result, pm me your account number and name, and i'll have a look for you mate, see if theres anything going on with your line and whether you are being traffic managed


    I assume you work for VM then? Think is found it.... has it got blueyonder games??? Looks like on an odd page, and is the 6th one down on the demo list 'Euro_PC_DEMO_EFr.exe' ???
    Last edited by AledJ; 23-03-2010 at 05:06 PM.

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    Re: Virgin Media have no clue!!

    It doesn't really matter what you DL as long as they're large files.

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