Results 1 to 4 of 4

Thread: Plusnet / BT Customer Service

  1. #1
    Pork & Beans Powerup Phage's Avatar
    Join Date
    May 2009
    Location
    Kent
    Posts
    6,260
    Thanks
    1,618
    Thanked
    608 times in 518 posts
    • Phage's system
      • Motherboard:
      • Asus Crosshair VIII
      • CPU:
      • 3800x
      • Memory:
      • 16Gb @ 3600Mhz
      • Storage:
      • Samsung 960 512Gb + 2Tb Samsung 860
      • Graphics card(s):
      • EVGA 1080ti
      • PSU:
      • BeQuiet 850w
      • Case:
      • Fractal Define 7
      • Operating System:
      • W10 64
      • Monitor(s):
      • Iiyama GB3461WQSU-B1

    Plusnet / BT Customer Service

    My ADSL went down on Monday night, crackling on the line disrupting the signal. Voice was just about workable but the packets went off into the ether.

    I rang Plusnet help desk, who ran me through some basic tests, before agreeing that the line was apparently up the creek. We agreed that the following day was probably a little early to get a BT engineer out, but settled on Wednesday morning as a reasonable time.

    However, I received a call from Plusnet on Tuesday night to say that the engineer was in my exchangez and it appeared that they agreed that it was a line fault and were working on the issue. They said would keep me posted.

    Received a phone call from the BT engineer this morning. They had correctly called my wife’s mobile as I had requested in order to get access to the house. On getting the access they diagnosed that the box where the copper comes in through the eaves belonged in a museum, and was corroded to hell. The engineer replaced it on the spot, and the ADSL is now back up and running. Exactly as promised by Plusnet (and BT).

    Congratulations where they are due. Thanks to both Plusnet and BT.
    Society's to blame,
    Or possibly Atari.

  2. #2
    jim
    jim is online now
    HEXUS.clueless jim's Avatar
    Join Date
    Sep 2008
    Location
    Location: Location:
    Posts
    11,435
    Thanks
    612
    Thanked
    1,639 times in 1,304 posts
    • jim's system
      • Motherboard:
      • Asus Maximus IV Gene-Z
      • CPU:
      • i5 2500K @ 4.5GHz
      • Memory:
      • 8GB Corsair Vengeance LP
      • Storage:
      • 1TB Sandisk SSD
      • Graphics card(s):
      • ASUS GTX 970
      • PSU:
      • Corsair AX650
      • Case:
      • Silverstone Fortress FT03
      • Operating System:
      • 8.1 Pro
      • Monitor(s):
      • Dell S2716DG
      • Internet:
      • 10 Mbps ADSL

    Re: Plusnet / BT Customer Service

    Same experience for my dad really... although they took a bit of time getting everything done, they both did exactly what was needed and got the problem sorted.

  3. #3
    Pork & Beans Powerup Phage's Avatar
    Join Date
    May 2009
    Location
    Kent
    Posts
    6,260
    Thanks
    1,618
    Thanked
    608 times in 518 posts
    • Phage's system
      • Motherboard:
      • Asus Crosshair VIII
      • CPU:
      • 3800x
      • Memory:
      • 16Gb @ 3600Mhz
      • Storage:
      • Samsung 960 512Gb + 2Tb Samsung 860
      • Graphics card(s):
      • EVGA 1080ti
      • PSU:
      • BeQuiet 850w
      • Case:
      • Fractal Define 7
      • Operating System:
      • W10 64
      • Monitor(s):
      • Iiyama GB3461WQSU-B1

    Re: Plusnet / BT Customer Service

    I must admit I was pleasantly surprised.
    (Now to check the speed test when I get home)
    Society's to blame,
    Or possibly Atari.

  4. #4
    jim
    jim is online now
    HEXUS.clueless jim's Avatar
    Join Date
    Sep 2008
    Location
    Location: Location:
    Posts
    11,435
    Thanks
    612
    Thanked
    1,639 times in 1,304 posts
    • jim's system
      • Motherboard:
      • Asus Maximus IV Gene-Z
      • CPU:
      • i5 2500K @ 4.5GHz
      • Memory:
      • 8GB Corsair Vengeance LP
      • Storage:
      • 1TB Sandisk SSD
      • Graphics card(s):
      • ASUS GTX 970
      • PSU:
      • Corsair AX650
      • Case:
      • Silverstone Fortress FT03
      • Operating System:
      • 8.1 Pro
      • Monitor(s):
      • Dell S2716DG
      • Internet:
      • 10 Mbps ADSL

    Re: Plusnet / BT Customer Service

    Especially for £4 per month in his case, pleasantly surprised is spot on.

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Be* and Customer Service
    By chadders in forum Networking and Broadband
    Replies: 18
    Last Post: 29-06-2009, 03:21 PM
  2. cannot open applications. Registry problem?
    By roman.pro in forum Software
    Replies: 9
    Last Post: 21-06-2009, 05:30 PM
  3. Hats of to Scan on line customer service
    By Brewster0101 in forum SCAN.care@HEXUS
    Replies: 7
    Last Post: 08-04-2008, 03:39 PM
  4. Hijack this log
    By Catwoman in forum Software
    Replies: 20
    Last Post: 29-10-2007, 04:29 PM
  5. Thermochill/Over-clock.co.uk=Awesome Customer Service
    By pumbertot in forum SHOPPING AND CLASSIFIEDS
    Replies: 7
    Last Post: 08-12-2005, 09:32 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •