high ping+jitter up and down!

[razer121]

Hey all....Thought i would ask before i go and cancel my contract! Basically i've had no end of trouble with my internet these past 2 weeks (yes it really took them this long to fix it) But now that it is "fixed" i have a stupidily unstable ping

It has reached past 1000 at times, and the jitter hits past 600 at times, trying to play games online is....well almost impossible so the line is no good for me. I need a good solid line and wondered, what could cause this?

To start with i narrowed a few things down,

*I'm plugged into the master socket
*It's just me on the line via cable not wireless
*Tried more than just the o2wireless box (a netgear router)

Now also something i noticed today was that the router reports i'm connected at 2.2mb but speedtest reports i'm connecting at 1.5mb? That is an odd one!

Either way is anyone able to shed any light at all on whats going on? It would be appreciated alot! Thanks guys!

[Jay]

run a traceroute to a Hexus.net and post it up. Also run a pathping

[razer121]

I'm sorry but i've no idea what either of them mean! i'm going to google it now mind so bare with me XD

[razer121]

Tracing route to Hexus.net (195.78.94.240)
ocer maximum of 30 hops:

1 81 ms 99 ms 101 ms wirelessbox (192.168.X.XXX)
2 * * * Request timed out.
3 * * * Request timed out.
4 24 ms 20 ms 26 ms Linx1.pobox.net.uk (195.66.224.95)
5 27 ms 19 ms 22 ms 195.78.94.240

Trace complete.

[Splash]

Now try it with a wired connection.

That's right, your wireless connection is terrible for a domestic connection.

To quote mine

C:\Users\splash>tracert www.hexus.net

Tracing route to www.hexus.net [195.78.94.240]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.254
  2     *        *        *     Request timed out.
  3     *        *        *     Request timed out.
  4     *        *        *     Request timed out.
  5    23 ms    31 ms    26 ms  linx1.pobox.net.uk [195.66.224.95]
  6   140 ms    86 ms    45 ms  195.78.94.240

Trace complete.

[Splash]

ok, I reread - you're *not* using wireless? In that case you have major internal wiring issues. You're connected direct to your router and getting 81, 99 and 101ms responses? Either the router is at fault (which as you've tried another router should be ruled out) or your network cable is screwed. Or your NIC is goosed, I guess. Whichever way you look at it, your problem is your side of the BT socket.

[Funkstar]

A long shot perhaps, but if you have a Realtec network adapter in there and received an "updated" driver via Windows Update recently, try rollling back the driver.

I updated this way once, never again.

[razer121]

ok, I reread - you're *not* using wireless? In that case you have major internal wiring issues. You're connected direct to your router and getting 81, 99 and 101ms responses? Either the router is at fault (which as you've tried another router should be ruled out) or your network cable is screwed. Or your NIC is goosed, I guess. Whichever way you look at it, your problem is your side of the BT socket.

ok, well i've tryed it on both the pc and the laptop. i've just had the bt box replaced today, it's one of them open reach things. either way, how can my configure of 2 different computers be the problem? is there a way i can start to rule things out?

I've not updated or changed any drivers recently.

[Splash]

Were you using the same network cable to the same port on your router for both machines? If so... can you try a different cable, and how long is it?

[razer121]

Were you using the same network cable to the same port on your router for both machines? If so... can you try a different cable, and how long is it?

Just about to, i've just changed the adsl cable, network cable is a 2m cable as well as a 10m cable, i can only change the 2m one XD i will post results in a minute

[Splash]

If you could post the same tracert from both machines that might help nail the location of the fault. Also if you could confirm that there is no other network infrastructure between the machines and the router (extra switches, powerline networking, kittens etc) that'll help too.


Run the traces from both machines, then swap the network cables between ports (so the 10m cable is in the 2m port and vice versa) too. Only change one thing at a time. If you're still struggling in the morning I'll see where we are, but I'm headed to bed now as I have a long, dull day of training ahead of me in the morning.

[razer121]

Just did anouther one, brand new network cable and brand new adsl cable (ones supplied by o2 with router) and heres the results...

Tracing route to Hexus.net (195.78.94.240)
over maximum of 30 hops:

1 92 ms 98 ms 99 ms wirelessbox (192.168.X.XXX)
2 * * * Request timed out.
3 * * * Request timed out.
4 20 ms 20 ms 19 ms Linx1.pobox.net.uk (195.66.224.95)
5 19 ms 22 ms 18 ms 195.78.94.240

Trace complete.


""edit""

p.s i've just tryed it again with anouther 2m cable, the 1st line is this,

1 92 ms 98 ms 99 ms wirelessbox (192.168.X.XXX)

the rest is basically the same

[Funkstar]

i think you need to see if you can borrow a router from someone to test that. personally, I think your router could be on its way out.

[razer121]

i think you need to see if you can borrow a router from someone to test that. personally, I think your router could be on its way out.

It's brand new XD

[gss03]

What brand of router is it you are using?

[razer121]

well, 1 is a thomson branded o2 router (o2wireless box 2) and the other is a netgear DG834GT