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Thread: Email Hacked, what now

  1. #1
    Mostly Me Lucio's Avatar
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    Email Hacked, what now

    Ok, my primary email address has been hacked, apparently for the sole purpose of obtaining my World of Warcraft account. Luckily, the two-factor authentication on the Warcraft account prevented them from gaining access.


    What I am concerned about is the compromise on my email account, I know I use a unique and complicated password on it and the fact that it's been bypassed is worrying. I can't find any evidence on how they reset my gMail password though so I don't know what else I can do to secure it. I've tried setting up the two factor authentication for my account but it requires a second mobile number and I only have one.


    So, is there anything more practical that I can do? I've updated my security question and changed my password recovery email address

    EDIT: Found they'd compromised my hotmail address as well, and that's how they got into my email address
    Last edited by Lucio; 08-09-2011 at 08:28 AM.

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    This is bunny and friends. He is fed up waiting for everyone to help him out, and decided to help himself instead!

  2. #2
    Banhammer in peace PeterB kalniel's Avatar
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    Re: Email Hacked, what now

    If they're determined there's little you can do apart from making it enough effort that they try an easier target. Make sure your computer is kept clean, don't log in from computers you're not sure about, always use (slightly more) secure connections, change your passwords frequently but memorably (see http://xkcd.com/936/).

    edit and yes, hotmail is not great. I had the same problem with a similar email provider. Treat them as non-secure - give them a unique password and limit their use in other account recovery.

  3. #3
    Seething Cauldron of Hatred TheAnimus's Avatar
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    Re: Email Hacked, what now

    Get a pre-pay sim, you can get some for £3. Leave it someplace safe, top it up before it would lapse.... Second number sorted.

    Check your 'endpoints', someone ultiamtely has chosen your emails to go for, if its not someone you know odds are its a dirty endpoint. Had you logged in at a cafe or anything shared. If its your own PC and its the only one you ever use, a re-install might be wise, with a good security pratice (ie first things first, before anything else on a network patches and antivirus, then run as a restricted user, don't rely on UAC)...
    throw new ArgumentException (String, String, Exception)

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    Re: Email Hacked, what now

    Google has 2-factor auth now via SMS. Works fine.

  5. #5
    Mostly Me Lucio's Avatar
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    Re: Email Hacked, what now

    I'll admit, there's a temptation to completly rebrand my online life, setup a new suite of email anddresses and passwords.

    gMail is annoying though, no way to remove some of the reset options that I don't want to use (secondary email address)

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    This is bunny and friends. He is fed up waiting for everyone to help him out, and decided to help himself instead!

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    Senior Member usxhe190's Avatar
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    Re: Email Hacked, what now

    what email was that? a web based email was hacked?

    Edit - sorry so its gmail...
    Last edited by usxhe190; 08-09-2011 at 02:26 PM.

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    Re: Email Hacked, what now

    I must admit I have now switched to a two step authentication on gmail, you change it via your google account settings. www.google.co.uk/accounts (I think)

    Each time a new computer tries to log into your email a quick text gets sent to your mobile, then you enter the 6 digit pin on the computer. Also allows specific password logins for portable devices which will operate with unique passwords.

    Worth a try to see how you get on.
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  8. #8
    Mostly Me Lucio's Avatar
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    Re: Email Hacked, what now

    Was all for turning on the two factor authentication but sadly it requires two mobile phone numbers and I only habe the one. Updated my secondary email address to one thats less hackable (an isp one with no online pwd reset) and will see how it goes

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    This is bunny and friends. He is fed up waiting for everyone to help him out, and decided to help himself instead!

  9. #9
    Administrator Moby-Dick's Avatar
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    Re: Email Hacked, what now

    I just did the 2 factor - dont think you need 2 mobiles - I used my landline as my backup number ( with a voice code )
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  10. #10
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    Re: Email Hacked, what now

    Quote Originally Posted by Moby-Dick View Post
    I just did the 2 factor - dont think you need 2 mobiles - I used my landline as my backup number ( with a voice code )
    Just did the exact same thing.
    (Although I went for the app that works exactly the same as the Blizzard authenticator)

  11. #11
    Mostly Me Lucio's Avatar
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    Re: Email Hacked, what now

    Don't have a landline either annoyingly

    If it looks like I need it, I'll take TheAnimus's suggestion and setup a PAYG mobile as a backup

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    This is bunny and friends. He is fed up waiting for everyone to help him out, and decided to help himself instead!

  12. #12
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    Re: Email Hacked, what now

    another important step ur missing is not to display your emaill addresses publicly on sites - such as facebook twitter etc - the first step to compromising your email address is knowing it! especially for noobs ;p

  13. #13
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    Re: Email Hacked, what now

    There's no substitute for bog standard pop3 mail from your ISP without any of that silly password reset question business and a pwgen'ed password 16 characters long.
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