OMG How useless are Bt openreach

[danroyle]

We arranged for sky to have our phone line installed today, We have no line no master socket no nothihng in the flat just a wound up piece of phone cable on the window sill outside.

so sky arrange for bt to come and install a new phone line (it even says so on my letters from them) they say make sure you are in so he can install the new line. So i sit in all day waiting and then 5:45 i phone up sky asking why he's not been and they say according to our system he has remotely activated your line.

So i say to the woman i have no actual line in my house just a piece of cable on an outside windowsill, So now i have an active phone line but no socket and have to take more time off work on tuesday for a socket engineer to come and install my line into my flat, I am so peeved at BT

[peterb]

I wonder if the previous tenants/owners of the flat removed the master socket? It seems odd that there is just a bit of coiled up cable on a windowsill. If BT's records showed that a working line had been installed, then re-activating it would be done remotely. It would be interesting to connect a master socket to it and see if thee is a dial tone available.

[gss03]

I wonder if the previous tenants/owners of the flat removed the master socket? It seems odd that there is just a bit of coiled up cable on a windowsill. If BT's records showed that a working line had been installed, then re-activating it would be done remotely. It would be interesting to connect a master socket to it and see if thee is a dial tone available.

I've seen BT engineers leave a coil of cable at a job and not attach the master socket to the wall leaving it for the end-user to do what they want with it. It sounds like the previous tenant has just snipped off the master socket. However sticking on your own master socket would break BTs rules as the they own everything upto and including that NTE5 box. If a BT man came to fix it and found a non-BT box on the end I wouldn't be suprised if they billed the customer for it.