virgin upgrade to 60mb

[Dareos]

I think you are a little confused between the types of wireless a/b/g/n and the frequencies they operate on.

N will work on 2.4 or 5 Ghz spectrum, but b and g will only work on the 2.4

Specifically tho, you need adaptors that can work on the 5 Ghz, and the channels that it employs, in order to use it, which will render any wireless devices on the 2.4 GHz spectrum useless unless you have a router which broadcasts in both.

Anyways, regardless of all that, give your shub a specific channel, I do this for customers around 30 times a day, it works.

[watercooled]

Sorry for old thread revival, just followed Steve's sig out of interest.

I was in a similar situation to the OP; I simply needed the Superhub but despite calling them and asking otherwise* they insisted someone had to come out and, of course, had no clue what to do with my network. What made matters worse is my router LAN uses 192.168.0.0/24 subnet, same as the Superhub which is on the WAN side. Rather than just checking the lights he wanted to check the web interface and after wondering how long it would take him to figure out what to do, I eventually had to intervene and temporarily bypass my router to satisfy his need to see the web GUI, at which point ARP poisoning messages from ESET started confusing him. And despite having IE open, why do techs always insist on opening FF (at the time, I was on 3.6, and opening about 50 tabs took a while)?

The guy even said nothing needed doing besides installing + registering the modem, but instead of posting it to me and having it set up within the week, we had to wait about a month for the tech then an good deal of faffing I could have managed myself in a fraction of the time.

*First I got through to an Indian call centre, and as usual neither party had a clue what the other was talking about, he was talking about entering us into a new contract and wouldn't be convinced otherwise so I had to hang up before he screwed us over. We're seriously considering switching to BT FTTC when it's available so we're not exactly keen on being tied into VM for any longer than necessary, reasons including constant attempts at overcharging, poor customer service and reliability.