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Thread: Help needed - Orange speed problems...

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    Help needed - Orange speed problems...

    Hi..... Our line speed was never great, around 1mb/s, but then dipped to 0.1mb/s, and stayed there. Orange installed a new brightbox, which got us back to about 1.5 mb/s... but Orange, BT and Zen all agree we should get at least 3mb/s, ADSL2 enabled. With a line attenuation of 43.5 I've been told should get even more...

    BT speedtests have shown various figures between 0.2mb/s and 1.6mb/s since box changed. Orange sent an engineer out, who changed faceplates and says there is no line fault - but not allowed to do an Internet Health Check as Orange/BT hadn't ordered one.. No matter what we/Orange do, our BT speedtest always quoutes '2mb/s is the max speed for your connection', though I understand this is a factor of the sync speed. Currently plugged straight into BT test socket, at Orange's request.

    Router stats and latest speedtest data below. The NM of 14.6db has been pointed out to me as a possible issue, but I don't understand what that means, why, or what I can do about it if it is. I also notice that my router frequently shows a 'time connected' much shorter than I would expect - ie. allowing for power cuts, orange-requested resets etc., implying a loss of connection.

    Any ideas people... this saga has been going on for 4 weeks now, and no nearer a real answer.

    Status:
    Configured Current
    Line Status --- SHOWTIME
    Link Type --- Interleaved Path
    Operation Mode Automatic G992.3(ADSL2)

    Data Rate Information:
    Stream Type Actual Data Rate
    Upstream 1072 (Kbps.)
    Downstream 1461 (Kbps.)

    Defect/Failure Indication:
    Operation Data Upstream Downstream
    Noise Margin 5.4 dB 14.6 dB
    Line Attenuation 24.3 dB 43.5 dB

    Indicator Name Near End Indicator Far End Indicator
    Output Power 12.8 dBm 0.0 dBm
    Fast Path FEC Correction NA NA
    Interleaved Path FEC Correction 15463 476
    Fast Path CRC Error NA NA
    Interleaved Path CRC Error 65 60
    Loss of Signal Defect 0 0
    Fast Path HEC Error STR NA NA
    Interleaved Path HEC Error 157 53
    Error Seconds 10 45
    -----------------------------------
    BT Speedtest
    5/9/12 16.48 pm
    1. Best Effort Test: -provides background information.
    Download Speed 1.05 Mbps 0 Mbps
    2 Mbps Max Achievable Speed
    Download speedachieved during the test was - 1.05 Mbps
    For your connection, the acceptable range of speeds is 0.8 Mbps-2 Mbps.
    IP Profile for your line is - 1.2 Mbps
    2. Upstream Test: -provides background information.
    Upload Speed 0.71 Mbps 0 Mbps
    0.83 Mbps Max Achievable Speed
    Upload speed achieved during the test was - 0.71Mbps
    Additional Information:
    Upstream Rate IP profile on your line is - 0.83 Mbps
    Last edited by nutford; 05-09-2012 at 04:57 PM.

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