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Thread: Virgin 60Mb. Or not...

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    jim
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    Virgin 60Mb. Or not...

    We hit a new record today, with a mind-boggling 0.11Mbps down and a full 0.0Mbps up.

    I was about to give them a ring, when I recalled that the last time I did that during the evening, I spent 2 hours on the phone before a lady eventually said "You have a virus" and put the phone down on me.

    At my last address it was fine, but now at this one, it's absolutely appalling. Go SuperFast cable!

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    Drum & Bass Till I Die deejayburnout's Avatar
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    That's bizarre!!

    Usually my 60MB hits lows of 45MB but never that low.

    Is your location remote or something now ?

    Have you asked your neighbours who use Virgin if they are having issues?
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  3. #3
    jim
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    Re: Virgin 60Mb. Or not...

    No, not even close to being remote. High demand area though, I know some people in and around have had a torrid time. Seems to vary from street to street, but even so, this is impressive.

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    Re: Virgin 60Mb. Or not...

    It's the two big reasons I left Virgin: Wild deviations in speed daily and utterly incompetent tech support most of the time. I got fed up of trying to explain my modem won't sync as they just kept insisting I needed to do a spyware scan.
    Quote Originally Posted by Saracen View Post
    And by trying to force me to like small pants, they've alienated me.

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    Re: Virgin 60Mb. Or not...

    Virus? That's nothing I once had a BT tech tell me my router was incompatible with the internet.

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    Re: Virgin 60Mb. Or not...

    I had Virgin tech telling me I have "something" running on my network slowing it down to well, erm 5% of advertised speed... He couldn't tell me what it was the but there was "something" and I'd to get rid of it...

    Call centre in India doesn't help though..

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    Re: Virgin 60Mb. Or not...

    PM me your mac Snooty, not in till thursday or saturday now tho
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    jim
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    Re: Virgin 60Mb. Or not...

    Cheers Dareos, will do

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    Re: Virgin 60Mb. Or not...

    I must say I do consider meself to be very lucky with my 60Mb upgrade, so far Ive not noticed a single throttling event or loss of service !

    Gotta be some good ones as well as mine to outweigh all these problems
    Cheers, David



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    Re: Virgin 60Mb. Or not...

    I normally get consistently close to 50Mb (still waiting for the promised and oft delayed upgrade) with my virgin line but upon occasions it gets limited to EXACTLY half my normal rate - rather weird, I'd expect much more granular throttling.

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    Re: Virgin 60Mb. Or not...

    Quote Originally Posted by SKRigby View Post
    I normally get consistently close to 50Mb (still waiting for the promised and oft delayed upgrade) with my virgin line but upon occasions it gets limited to EXACTLY half my normal rate - rather weird, I'd expect much more granular throttling.
    Yep, that's their policy: http://www.virginmedia.com/images/ST...ove_800pxB.jpg

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    Re: Virgin 60Mb. Or not...

    When I first got Virgin 60MB, my pings, jitters and speeds were all over the place. I didnt ring support but used their Forums, they surprisingly came back to me quite quickly. I played the game of reading a few other forum posts and playing my part in providing all the information in the first post without the, "can you do this, can you check this". Within a few days speeds were testing as advertised.

    All seemed well but when I later bought a device to use with Lovefilm streaming the performance is appauling all of the time, I even stayed up to 2am but it still buffers. Even youtube, iplayer etc... buggers yet Gaming and downloading are impressive! Another problem I get is the speed will drop about 4/5 times in a month. Pages literally won't load, yet I get good pings on domains, its like the throttling fails or something. Rebooting the router never helps and it will correct itself after a few hours. I've never had the time to spend to sort any of these out, and to be honest shouldnt have to make the time considering their claims on the TV and internet, when BT FTTC is laid in our area I will be switching to that.
    Last edited by AGTDenton; 31-10-2012 at 11:54 AM.

  14. #13
    jim
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    Re: Virgin 60Mb. Or not...

    Well, thanks to the advice of a certain somebody, a particularly pleasant Virgin engineer just popped round to fix our line. Removed a couple of unused splitters, screwed in the connections properly, and adjusted some settings on the line. Makes you wonder what on earth the first chap was doing when he installed it, but anyway.

    Fingers crossed, we'll be good from here on out.

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    Re: Virgin 60Mb. Or not...

    Glad to hear it mate, let me know how its going.
    We're only here for the Banter - The Luvvies - Chewin' The Fat

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    I've just had a quick fiddle with the knob at the front :\

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    Re: Virgin 60Mb. Or not...

    I left Virgin many years ago and have never been back - it's been so long, I can't even remember the terminology anymore Basically my area was over utilised, and speeds were appallingly bad (0.11 sounds about right). Calling support each day (they were awaiting some investment or hardware upgrade to increase capacity in the area) I'd get various different answers... I knew better, but occasionally when they'd tell me it was something to do with my lock frequency not being right, and simply re-starting the router would fix it, and I fell for it, a router re-start would actually make it impossible to get back online until some ungodly quiet hour of low usage. I don't think I'd ever go back to cable again. All of the traffic shaping and restrictions just shows, regardless of them keep increasing the speeds, their network just doesn't support the demand

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