Dareos - Query on VM Cable connection packet loss

[Apex]

Is there any testing that can be done to figure out why i am getting packet loss on this connection so much ?

Live


11th - Ignore the red bit at the start - thats when i was first setting this monitor up and had not got the config right ^_^


12th


13th


14th


Drew

[Dareos]

Can certainly be looked at mate, not back in till the weekend, but PM me your mac and i'll have a look. Is this an ongoing thing or a recent development? Usually packet loss on a line is indicative of a poor channel or downstream SNR (downstream snr problems are fairly rare these days and poor channel snr issues generally are cleared in 3-5 days).

Thats saying of course, that nothing your end is causing it. Have a check on cables, make sure that none of the coax is unterminated (is that a word?). Make sure that theres no torrents running when you test, and ideally test using a single wired connection directly to modem or superhub with the wireless turned off.

[Terbinator]

Just to add to this - I'm hitting a all time low (North Manchester/Salford) of 4Mb this morning on the 'up to 60Mb' - which is usually consistently 60Mb. :/

[shaithis]

Is there any testing that can be done to figure out why i am getting packet loss on this connection so much ?

Checks thread name....sees "VM".....

Chances are you are now in a new virgin congested area. Seems to happen to all their customers eventually.

[Apex]

Can certainly be looked at mate, not back in till the weekend, but PM me your mac and i'll have a look. Is this an ongoing thing or a recent development? Usually packet loss on a line is indicative of a poor channel or downstream SNR (downstream snr problems are fairly rare these days and poor channel snr issues generally are cleared in 3-5 days).

Thats saying of course, that nothing your end is causing it. Have a check on cables, make sure that none of the coax is unterminated (is that a word?). Make sure that theres no torrents running when you test, and ideally test using a single wired connection directly to modem or superhub with the wireless turned off.

New cat5e cables though out that incs the one from the ambit modem to the router
Wired directly into router
New router [replaced the old buffalo router with a new asus RT-N66U router]
Coax cable has been unscrewed and and screwed back in tight
Torrents not a issue - not running any and havn't for a few months due to the traffic management policy - [due to shift patterns means i carn't torrent with out hitting the cap and having a naff connection for 5hrs is not something i want when am trying to play some online games]


This has been gettign steadly worse over the last few months, i know peak time traffic can be a issue for us all but when you can not stream a simple 320p vid from youtube it borders on why i am bothering paying for this.

Games can be unplayable at times even when you are on a uk server [even had issues conencting to a server hosted by some i know whos on vm cable service] - over the last say 3-4 months i would say the speed and just general responsiveness of the connection has dropped through the floor - use to be rock solid when we was on the 10mb service - it seems upping us to 20mb has upset something.....

Now granted i should log this via the forums/phone but the phone support is well dire and i would rather rub salt in a open wound then have to deal with the overseas call centres again [and this is why i pretty much say to any one on cable if it works good but if you have a problem then god help you] - also just to murky the waters - i am not the account holder even though i pay the bill for the broadband and know the security details its not in my name [not that this should make a blind bit of differance]

On a side note - is there a self install option for the 100mb service ie you ship the super hub out - we still have a blue ambit 250*{i think} modem - just there are a number of factors preventing anyone frm being able to say yes i can stay in all day waiting for some one to turn up that never does ¬_¬

Drew

[Smudger]

I did a self install on my SuperHub, it's reet easy. Just had to ring up to activate it as they'd activated the wrong MAC address. It was sorted in 5 mins...

[Apex]

erm - notice the red block on the live graph - yup the connection went down at around 11am and ddin't get sorted till around 4pm when i rebooted the modem - joy