I AM A SINGLE STATIC CUSTOMER WHO HAS JUST BEEN MIGRATED TO THE NEW NETWORK. I HAVE A 3RD PARTY MODEM THAT I WANT TO USE IN STANDARD (ROUTED) MODE, WHAT DO I DO?
Please ensure that the following configuration options are enabled on your modem, if you're unsure as to how to enable any of the configuration options below or if your device supports them please refer to your operating instructions.
Configure the PVC settings on the router that match what is required by the BE service, this is VPI: 0 and VCI: 102 or 0:102 for short. If you're not sure how to do this please refer to your operating instructions.
The router will need to be able to support RFC 1483/2684.
No username or password is required for BE's service. The encapsulation (multiplexing) should be set to 'LLC'.
Please ensure DHCP is enabled, this is for the WAN-side (the bit facing the internet) IP address allocation.
Please ensure that it's configured to accept DNS addressing via DHCP Option 6, this will allow your DNS servers to be configured automatically by the BE network.
Please ensure you enable NAT (Network Address Translation) on your device, this will ensure that all your devices can connect to the internet at the same time.
Remember you may need to setup your own firewall, gaming and application settings on your device.
Once set up you should be ready to go!
Please note that once you configure your device to work with the new network the old settings will permanently be removed 5 days later.