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Thread: M247 to Zen - My first FTTC switch-over

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    Anthropomorphic Personification shaithis's Avatar
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    M247 to Zen - My first FTTC switch-over

    So, when FTTC was fairly new I was hunting out providers with un-metered access. Web tapestry came up and were the right price, I signed up with them and all was good.
    6 months later and m247 bought them out, things carried on the same and I was happy.

    Then about 6 months ago things started going bad. latency was going up and I was finding that occasionally I had to disconnect and reconnect to the service......that frequency increased until a few weeks ago when it got to the point where I could not make it through 24 hours without getting to 95% packet loss and had to reconnect over and over until the packet loss stopped.

    m247 kept saying "nothing wrong with your line".....which I tended to agree with, it was their network and not my line! No matter what I said, they did not do ANYTHING at all to resolve my issues. The worst customer support I can ever remember (not) getting from any ISP.....and these guys are supposed to be "business orientated"

    So, after getting rather frustrated with them, I looked around for other fibre providers....Zen came out a few quid more expensive per month but ticked all the boxes. They also offered a fixed IP and when I asked about multiple IPs for home fibre I got allocated a block of 8 IPs

    The order took 8 days to action and the information provided by Zen during the order process and provisioning was awesome and detailed and the switch-over was more than seamless....all I had to do was change the PPPoE username and password on my router....I can actually switch between providers at the moment by changing this.....and yes i can see huge packet loss still while connected to m247 and none on Zen....who would have thought that eh?

    Over the weekend I watched a fair amount of iPlayer, download a couple of games, a few TV shows and finally played a decent session of diablo3 without getting disconnected....all while maintaining maximum connection speed 99% of the time, no disconnects, no hiccups and nothing to annoy me.....internet nirvana so far!

    Got to say, the FTTC switch-overs are so much better then the old ADSL transfers and Zen so far have impressed at every turn.
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    Will work for beer... nichomach's Avatar
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    Re: M247 to Zen - My first FTTC switch-over

    Zen are brilliant - we use them for connections to construction sites and they're swift, courteous and efficient. Network performance is good too. Unfortunately, we still have to have BT put the wires in and those lazy, feckless, incompetent, mendacious gits have to be experienced to be believed.

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    Re: M247 to Zen - My first FTTC switch-over

    Their unlimited fibre 2 option seems very good. If I ever start having issues with BT, I'd move to that.
    Quote Originally Posted by Saracen View Post
    And by trying to force me to like small pants, they've alienated me.

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    Re: M247 to Zen - My first FTTC switch-over

    Quote Originally Posted by Agent View Post
    Their unlimited fibre 2 option seems very good. If I ever start having issues with BT, I'd move to that.
    That's the one I went for.
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    Re: M247 to Zen - My first FTTC switch-over

    Quote Originally Posted by nichomach View Post
    Zen are brilliant - we use them for connections to construction sites and they're swift, courteous and efficient. Network performance is good too. Unfortunately, we still have to have BT put the wires in and those lazy, feckless, incompetent, mendacious gits have to be experienced to be believed.
    I don't think this is fair at all. Almost none of the residential services would work without BT's effort. (No I do not work for BT and never have or will, but I am highly experienced in network and data center services)

    None of the companies that deliver what people deem a good service have to do what BT does in the residential space: lay miles of copper cables manage and maintain telephone exchanges, install, manage and support street cabinets, provision power for all of these that's only the beginning)

    All Zen (for example) do is plug you into a line card at the telephone exchange (presented to them by BT) and configure the internal network, usually done by someone click next, next, next on a automated tool.

    In short BT do more than people give them credit for, Ask an american about AT&T or an Australian about Telstra. The only fair comparison would be to compare BT to Virgin. And most people also say they are also terrible.

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