So, when FTTC was fairly new I was hunting out providers with un-metered access. Web tapestry came up and were the right price, I signed up with them and all was good.
6 months later and m247 bought them out, things carried on the same and I was happy.
Then about 6 months ago things started going bad. latency was going up and I was finding that occasionally I had to disconnect and reconnect to the service......that frequency increased until a few weeks ago when it got to the point where I could not make it through 24 hours without getting to 95% packet loss and had to reconnect over and over until the packet loss stopped.
m247 kept saying "nothing wrong with your line".....which I tended to agree with, it was their network and not my line! No matter what I said, they did not do ANYTHING at all to resolve my issues. The worst customer support I can ever remember (not) getting from any ISP.....and these guys are supposed to be "business orientated"
So, after getting rather frustrated with them, I looked around for other fibre providers....Zen came out a few quid more expensive per month but ticked all the boxes. They also offered a fixed IP and when I asked about multiple IPs for home fibre I got allocated a block of 8 IPs
The order took 8 days to action and the information provided by Zen during the order process and provisioning was awesome and detailed and the switch-over was more than seamless....all I had to do was change the PPPoE username and password on my router....I can actually switch between providers at the moment by changing this.....and yes i can see huge packet loss still while connected to m247 and none on Zen....who would have thought that eh?
Over the weekend I watched a fair amount of iPlayer, download a couple of games, a few TV shows and finally played a decent session of diablo3 without getting disconnected....all while maintaining maximum connection speed 99% of the time, no disconnects, no hiccups and nothing to annoy me.....internet nirvana so far!
Got to say, the FTTC switch-overs are so much better then the old ADSL transfers and Zen so far have impressed at every turn.


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