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Thread: btinternet / yahoo email charge increases - changing to a new supplier?

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    btinternet / yahoo email charge increases - changing to a new supplier?

    i've had an email address with btinternet since the late 90s and as yahoo took over the running of it, when i changed from dialup to broadband many years ago i could keep the account by choosing a PAYG dialup account and dialing in once in a blue moon. they then scrapped the PAYG and just let people use the email addresses for free because of yahoo that provide free email. a couple of years ago maybe, they forced people to pay £1.60 a month to retain the email addresses, which i wasn't happy with on principle considering it's never been a great service and gmail and others do better, but £1.60 a month was pretty insignicicant. they've emailed yesterday to say it's changing so it's now going up to £5 a month, which is £60 a year, and not so insignificant. i don't pay as much as that for a domain i have. they say you can save money by joining BT, which is perhaps part of what they are trying to do, but i have the top virgin package and bt is miles slower, and i don't have a phoneline so that's not a good option

    i was wondering if anyone else was in the same situation and knew any alternatives as i'd rather not have the hassle of losing my main email address. alternately if anyone who has recently changed main email address after a long time and has suggestions on how to do it successfully. the main potential issues are more than i will have accounts with various stores and websites etc to that address and trying change them all without forgetting anything may be a problem. i can't password reset if i can't access the email address for example. i don't "email" so much so shouldn't lose any personal emails. i use my email in the old school way and download via pop3 so won't lose any previously received emails, so not being able to access the cloud storage isn't a problem. it's really just keeping the address

    i pay £5 or £6 to three/3 each month for 3g broadband for my ipad and i think that gives email addresses, so to pay £5 just for email acccess when most emails are mailshots and advertising, seems a bit much for personal email

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    Banhammer in peace PeterB kalniel's Avatar
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    Re: btinternet / yahoo email charge increases - changing to a new supplier?

    Yahoo should be paying you to use their email back end given the data mining they presumably do on it.

    But it seems this is really a tactic to encourage you to move rather than to cover costs etc. In which case, why not contact them and see if there's a deal you can do to put in place a permanent (or even temporary) forwarding on the email address?

    Changing email addresses is a bit of a pain, but basically get a new address and stick a forwarding message on the old one as soon as possible so that any human senders are alerted to the change, and you can see which emails in your new address have been forwarded so you know who to contact to change them.

    Finally it's not impossible to password reset without an email - email accounts do get hacked/social engineered very frequently, so stores etc. are used to dealing with new email accounts too.

  3. #3
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    Re: btinternet / yahoo email charge increases - changing to a new supplier?

    I get this all the time, usually when people move from one ISP to another.

    O2 are currently in the process of turning off email services for its current and former customers, because according to them hardly anyone is using it any more.

    I would suggest creating a Gmail/Outlook.com account for incoming emails and signing-up for a SMTP (mail sending) service such as Gunmail (not actually tried that one) for outgoing mail. The SMTP service is needed to hide your @outlook.com/@gmail.com address and replace it with a custom one (e.g. email@yourdomainname.co.uk).

    step by step guide

    My advice is to move to the new setup asap and then pay BT for a year worth of service, just in case you do need access to the old email address/catch emails that people accidentally send to the old address.

    As for setting up your email client, most allow you to specify a custom folder for new emails arriving from a specific account. Create a folder called "old BT email" or similar and set it up accordingly. This way you will easily be able to spot anyone still using your old email address and take appropriate action.
    Last edited by SUMMONER; 22-03-2016 at 10:19 AM.

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    Re: btinternet / yahoo email charge increases - changing to a new supplier?

    I have other email accounts such as gmail and my current ISP and my own domain, and don't really "send" email, I mostly receive email such as from online shopping and forums etc, so any redirect messages wouldn't realistically work. changing over a period the email addresses for the most used sites is one thing (also a PITA) but it was for stuff I can't remember that concerns me more, plus if in future the address becomes available for others to use. I've used this one for nearly 18 years

    I suppose I've been lucky to have it for so long after leaving BT and people often lose email addresses when moving ISP. I don't use my current ISP email addy much to avoid any potential issues in the future, even though I'd not want to leave them as the speed is great

    thanks for the help everyone

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    Banhammer in peace PeterB kalniel's Avatar
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    Re: btinternet / yahoo email charge increases - changing to a new supplier?

    Quote Originally Posted by Unique View Post
    I have other email accounts such as gmail and my current ISP and my own domain, and don't really "send" email, I mostly receive email such as from online shopping and forums etc, so any redirect messages wouldn't realistically work. changing over a period the email addresses for the most used sites is one thing (also a PITA) but it was for stuff I can't remember that concerns me more, plus if in future the address becomes available for others to use. I've used this one for nearly 18 years
    The forwarding helps because it reminds you that you got a mail to your old address so you can then go fix it.

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    Re: btinternet / yahoo email charge increases - changing to a new supplier?

    i gave them a call and without any hassle they agreed to keep the £1.60 rate for 12 months and said to call again for another deal or it will go back up to £5 after then. so useful for anyone else in the same situation

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