123reg accidentally deletes loads of customer's VPS and data !
In a major fail, 123reg have accidentally wiped all customers private webservers (VPS), due to a badly written script !
Customers sites have been down for 30 hours, and they spent most of today and yesterday telling customers it was a "connectivity issue":
https://www.123-reg.co.uk/support/system-status/
but have now admitted to data loss:
http://i.imgur.com/AXEv0QV.jpg
Currently they're still scrabbling to restore "some" data ...
Re: 123reg accidentally deletes loads of customer's VPS and data !
At least they're trying to restore data.
I'd suspect that most hosting providers say you are responsible for all the data, regardless of why its lost as there is no technical difference between hardware or wetware failures, or that you can pay them for backups.
Re: 123reg accidentally deletes loads of customer's VPS and data !
Thing is, they sat on the reporting of the problem for 30 hours, just calling it "connectivity problems".
If they'd announced earlier many could have restored their own backups to a new blank VPS and had minimal < 1/2 hr downtime.
As it was thousands of websites were down and still are (some quite major) - having lost the whole weekend
However, if their backups were stored on 123reg servers - that may be gone too :eek:
Re: 123reg accidentally deletes loads of customer's VPS and data !
Quote:
Originally Posted by
BobF64
At least they're trying to restore data.
They might as well wound-up the company if they hadn't!
123 reg web host deletes customer websites
BBC news: link
Anyone struggling to access their website?
Re: 123reg accidentally deletes loads of customer's VPS and data !
Don't they do a dry run of their scripts just to make sure it works as intended?
Re: 123reg accidentally deletes loads of customer's VPS and data !
Quote:
Originally Posted by
pp05
Don't they do a dry run of their scripts just to make sure it works as intended?
Either "no", or their test environment and their production environment aren't quite the same.
Re: 123reg accidentally deletes loads of customer's VPS and data !
Users of cloud services take note!
Re: 123 reg web host deletes customer websites
Re: 123 reg web host deletes customer websites
(Duplicate thread from GD merged into this one)
As always, keep backups. The people who have lost data were using an unmanaged service and neither used 123's backup service nor kept there own backups.
Moral of the story, if you entrust data to an entity outside your immediate control, keep a backup, and if you control your own data, keep a backup.
Re: 123 reg web host deletes customer websites
Pretty sad but funny at the same time. People laugh at me for having a quadrouple leveled backup solution.
Re: 123 reg web host deletes customer websites
Kind of glad I canned my VPS a while ago. Only thing 123-reg host now are my domain names and a few mail forwards. Good warning about the ephemeral nature of cloud services though; we do get used to them just being there, and I know there's a few important emails that I really should make sure I have an offline backup of....
Re: 123 reg web host deletes customer websites
This terrible company deserves to go bankrupt! Everything I had in my business account is gone. I lost already hundreds of revenues since disaster day! On the other hand I'm a lucky guy because I made backups on my own devices and extra on Dropbox. Yesterday I moved my backups to a new VPS provider as recommended by a few friends who have been hosting with them for years. The company seems to have the world's lowest account cancellation. Account activation was instant and the transfer was much faster and smoother than I expected.