Results 1 to 11 of 11

Thread: Vodafone Fibre - Experience

  1. #1
    Senior Member
    Join Date
    Jan 2009
    Posts
    281
    Thanks
    15
    Thanked
    15 times in 11 posts

    Vodafone Fibre - Experience

    I'm starting a new thread as the previous one was comprehensively derailed. This is not a thread regarding Vodafone's infrastructure, just their service and (more specifically) my experience of it.

    I had been on BT Infinity since launch and then upgraded to BT Infinity 2 immediately it became available. My last bills have been £54 / month (inc line rental). I was previously using my own Netgear R7000 router which I was fully aware could not be carried over.

    My first experience of Vodafone was my Dad moving to their Fibre service a month ago. He's almost 80, not that well and Vodafone's service to him was excellent. He had 100 questions prior to ordering, another 100 after, they took care of him very well. His actual move from a basic 8Mb (max) service with PlusNet was done on time.

    I myself have contacted Vodafone a few times and consider their service excellent. It's easy to get their number, they answer the phone very fast, speak perfect English and there's no need to listen to 10 messages / choose tons of options. This is very much at odds with BT. The one issue I had is that their staff do not know that you can't use your own router and I only found this out via forums & confirmed by being put through to tech support.

    The Move

    • Once I'd decided to migrate the process to arrange this was straight forward. I was given a date of the 8th, that date was confirmed very quickly & that is the date it happened.
    • The Router was delivered to work in plenty of time.
    • Good instructions for installation. I can see why my Dad had no problems.
    • Clear instructions were also emailed, with a general reminder the day before install.
    • On the Evening of the 7th I went to bed with BT Internet online. Woke up disconnected.
    • At 7:10am I plugged in the Vodafone router (just one device)
    • By 7:30am there was activity and the Broadband light was showing a connection.
    • By 7:45am the service was fully operational and that was it. Moved over to Vodafone.


    So the speeds.

    • At first I was connected solidly @ 62 / 18. This was the same whether measured from my iPhone (within 5m on the same floor) or the PC (wired).
    • There have however since been at least 3 occasions where the connection has dropped for approximately 1 minute and restarted. All ISP's warn this may happen in the first 10 days, so no big deal.
    • Each time it has restarted though the connection speed has dropped. I now get approx 55 / 17.5
    • Overall this is still very comparable with what I got from BT so as long as though it becomes stable over the next week I'm happy.
    • Also worth mentioning that the Vodafone App for managing the router is a nice touch. Simple and easy.


    My next test is to monitor speeds downstairs (through a very think reinforced concrete floor). The Netgear router had no issues here.

    Any questions, please fire away.

  2. #2
    Senior Member Smudger's Avatar
    Join Date
    Oct 2005
    Location
    St Albans
    Posts
    3,871
    Thanks
    681
    Thanked
    620 times in 452 posts
    • Smudger's system
      • Motherboard:
      • Gbyte GA-970A-UD3P
      • CPU:
      • AMD FX8320 Black Edition
      • Memory:
      • 16GB 2x8G CML16GX3M2A1600C10
      • Storage:
      • 1x240Gb Corsair M500, 2TB TOSHIBA DT01ACA200
      • Graphics card(s):
      • XFX Radeon HD4890 1GB
      • PSU:
      • Corsair HX520
      • Case:
      • Akasa Zen
      • Operating System:
      • Windows 10 Home
      • Monitor(s):
      • Dell 24"
      • Internet:
      • Virgin 200Mbit

    Re: Vodafone Fibre - Experience

    What are the advertised speeds?

  3. #3
    Senior Member AGTDenton's Avatar
    Join Date
    Jun 2009
    Location
    Bracknell
    Posts
    2,742
    Thanks
    1,021
    Thanked
    841 times in 547 posts
    • AGTDenton's system
      • Motherboard:
      • MSI MEG X570S ACE MAX
      • CPU:
      • AMD 5950x
      • Memory:
      • 32GB Corsair something or the other
      • Storage:
      • 1x 512GB nvme, 1x 2TB nvme, 2x 8TB HDD
      • Graphics card(s):
      • ASUS 3080 Ti TuF
      • PSU:
      • Corsair RM850x
      • Case:
      • Fractal Design Torrent White
      • Operating System:
      • 11 Pro x64
      • Internet:
      • Fibre

    Re: Vodafone Fibre - Experience

    I'm curious as as to their reasoning for not allowing your own router? I can't believe there is any technical inability, so I'm guessing they don't like to provide you with a username/password and force you to use theirs.

    Does the provided router have a 'modem' only mode like Virgins routers that would enable you to use your own equipment in conjunction with theirs?

  4. #4
    Senior Member
    Join Date
    Jan 2009
    Posts
    281
    Thanks
    15
    Thanked
    15 times in 11 posts

    Re: Vodafone Fibre - Experience

    Quote Originally Posted by Smudger View Post
    What are the advertised speeds?
    I'm on an "up to 76" service. Was informed I'd get 55 - 65 with a Min of 45.

  5. #5
    Senior Member
    Join Date
    Jan 2009
    Posts
    281
    Thanks
    15
    Thanked
    15 times in 11 posts

    Re: Vodafone Fibre - Experience

    Quote Originally Posted by AGTDenton View Post
    Does the provided router have a 'modem' only mode like Virgins routers that would enable you to use your own equipment in conjunction with theirs?
    For me I just want 1 device so haven't looked into it. If the supplied router turns out to have issues then I'll investigate.

  6. #6
    Senior Member AGTDenton's Avatar
    Join Date
    Jun 2009
    Location
    Bracknell
    Posts
    2,742
    Thanks
    1,021
    Thanked
    841 times in 547 posts
    • AGTDenton's system
      • Motherboard:
      • MSI MEG X570S ACE MAX
      • CPU:
      • AMD 5950x
      • Memory:
      • 32GB Corsair something or the other
      • Storage:
      • 1x 512GB nvme, 1x 2TB nvme, 2x 8TB HDD
      • Graphics card(s):
      • ASUS 3080 Ti TuF
      • PSU:
      • Corsair RM850x
      • Case:
      • Fractal Design Torrent White
      • Operating System:
      • 11 Pro x64
      • Internet:
      • Fibre

    Re: Vodafone Fibre - Experience

    Quote Originally Posted by Andy14 View Post
    For me I just want 1 device so haven't looked into it. If the supplied router turns out to have issues then I'll investigate.
    I discovered this which might be of some value in the future, so not ideal but if it became a sticking point there's a potential workaround.
    https://forum.vodafone.co.uk/t5/Pay-...2489247/page/2

  7. #7
    Senior Member
    Join Date
    Jan 2009
    Posts
    281
    Thanks
    15
    Thanked
    15 times in 11 posts

    Re: Vodafone Fibre - Experience

    Quote Originally Posted by AGTDenton View Post
    I discovered this which might be of some value in the future, so not ideal but if it became a sticking point there's a potential workaround.
    https://forum.vodafone.co.uk/t5/Pay-...2489247/page/2
    Cheers. Could be useful in future, but I'm hoping to keep just 1 device. Currently building a new desk and want to keep the whole area as clean as possible. 1 less device, less cables, less power, all a good thing.

  8. #8
    Senior Member
    Join Date
    Jan 2009
    Posts
    281
    Thanks
    15
    Thanked
    15 times in 11 posts

    Re: Vodafone Fibre - Experience

    Unfortunately the service is deteriorating quickly. The currently situation makes bleak reading. Here's the current list of issues.

    • The "New" Router I've had supplied has a very old config on it. This makes resolving all my issues 10x harder and needs to be fixed before I can even begin to start fixing anything else.
    • Only the 2.4Ghz frequency is used by default. I can't change this due to the above.
    • The Router reports that AC isn't even in use.
    • Apple Airplay will not work. Vodafone I advised "I phone Apple". !!!!!! When a provider says this you know you are in trouble.
    • The Router reboots itself randomly. The longest it has stayed up for is 2 days.

    So I wasted 30 minutes on the phone to Vodafone yesterday. And another 30 minutes this morning. I now have to go home "reset the router" and hope that solves everything. Which of course it won't, I'm just being fed down the standard support route.

    Already wondering if moving away from BT was a very bad idea.

  9. #9
    Laird Of The Glen jimborae's Avatar
    Join Date
    Oct 2003
    Location
    I come from a land of plenty......not
    Posts
    3,495
    Thanks
    260
    Thanked
    371 times in 304 posts
    • jimborae's system
      • Motherboard:
      • Gigabyte Aorus Z390 Pro
      • CPU:
      • Core i7 9700K@4.7Ghz
      • Memory:
      • Team Group DDR-3000 32Gig
      • Storage:
      • 1x Samsung 870 Evo 500Gb SSD, 1 x WD Red 4TB
      • Graphics card(s):
      • Gigabyte Radeon 5700XT watercooled
      • PSU:
      • XFX 850W Black Edition
      • Case:
      • Phantek Enthoo Prime
      • Operating System:
      • Windows 10 Pro
      • Monitor(s):
      • 2 xDell 24"
      • Internet:
      • PlusNet 70Mb

    Re: Vodafone Fibre - Experience

    When you say old config do you mean old firmware??? If so just get them to push you the latest one, I believe that most of the issues you are having are resolved by the updated firmware.

    If you go to the Vodafone e-forum one of the very long threads there has details of what the latest firmware number is.

  10. #10
    Senior Member
    Join Date
    Jan 2009
    Posts
    281
    Thanks
    15
    Thanked
    15 times in 11 posts

    Re: Vodafone Fibre - Experience

    Quote Originally Posted by jimborae View Post
    When you say old config do you mean old firmware??? If so just get them to push you the latest one, I believe that most of the issues you are having are resolved by the updated firmware.

    If you go to the Vodafone e-forum one of the very long threads there has details of what the latest firmware number is.
    I checked the versions late last night (and therefore know it's well out of date - I cross-referenced to forum posts from mid 2016). But support wouldn't force an update to my router and I can't instigate one. They say that doing a RESET on the router will perform an update (can you tell I'm not convinced) and that's now what I will do when I get home from work.

    Then I'll call them back..... Again.....

    For reference my firmware version is 5.4.8.160.13.75, Vodafone confirmed the latest version is 5.4.8.1.219.1.30.1.6 (they need longer version numbers)

  11. #11
    Laird Of The Glen jimborae's Avatar
    Join Date
    Oct 2003
    Location
    I come from a land of plenty......not
    Posts
    3,495
    Thanks
    260
    Thanked
    371 times in 304 posts
    • jimborae's system
      • Motherboard:
      • Gigabyte Aorus Z390 Pro
      • CPU:
      • Core i7 9700K@4.7Ghz
      • Memory:
      • Team Group DDR-3000 32Gig
      • Storage:
      • 1x Samsung 870 Evo 500Gb SSD, 1 x WD Red 4TB
      • Graphics card(s):
      • Gigabyte Radeon 5700XT watercooled
      • PSU:
      • XFX 850W Black Edition
      • Case:
      • Phantek Enthoo Prime
      • Operating System:
      • Windows 10 Pro
      • Monitor(s):
      • 2 xDell 24"
      • Internet:
      • PlusNet 70Mb

    Re: Vodafone Fibre - Experience

    Andy did you get this sorted, i.e. the firmware updated, in the end?

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •