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Thread: Nasty Broadband Predicament - Unreliability with Openreach??

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    Senior Member watercooled's Avatar
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    Re: Nasty Broadband Predicament - Unreliability with Openreach??

    Quote Originally Posted by Andehh View Post
    Due to being in a new estate, everything is underground. Not a telegraph pole in sight!

    I looked at AAISP's, but with out usage (very high) we'd be looking at £55/month for a comparable package to the £20 I was with Vodafone and the £20 I am on with NOW TV.

    Another local yocal was on Facebook last night complaining her WIFi keeps dropping out and what she can do. I have responded so many times to others telling them to contact their ISP i have given up.


    & yes BT engineer took another twisted pair from my box back to the cabinet, not a new line itself. He did say there were noticeable improvements on his system so was confident this would fix it - alas not.
    Yes, being a small ISP, A&A are quite expensive if you're a 'heavy' user - they can't afford to subsidise the heavier users like the huge ISPs are able to, but if you're stuck with a line no-one else is willing to get fixed, they're always an option given their guarantee to get it fixed or your money back. You don't necessarily have to stay with them outside of the minimum term, just perhaps keep a closer eye on your usage while you are.

    I don't suppose you still have the router running to check line stats? They could be useful for determining where the problem lies. I just wouldn't take customer support's word as final when it comes to technical issues - my experience with BT's call centres is pretty terrible though their UK staff are generally good. It's just a shame it's more of an effort to get to speak with them.

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    Hexus.Daddy.Cool Andehh's Avatar
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    Re: Nasty Broadband Predicament - Unreliability with Openreach??

    Just to update the thread, Vodafone confirmed there was nothing more they could do, and whilst openreach were aware of a "network event" they couldn't give me more details.

    I start with NOW TV (sky) broadband this weekend, after Vodafone refunded all 3 months of my time with them, and gave me £50 an apology.

    The Internet speed has improve dramatically last week, steady high 30mb/s, but the line is still dropping.

    I am going to up the data on my mobile, and use that for my online gaming (especially the likes of RTS where you can't just rejoin a server) and start the process again with NOT TV.

    Im also going to try pestering openreach myself to see if there is anything they explain to me!

    Facebook group had another resident complaining about Internet dropping out this evening , so at least it isn't just me... I guess.


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    Re: Nasty Broadband Predicament - Unreliability with Openreach??

    I doubt you'll get far with Openreach as they tend to avoid dealing directly with end users. See if you can get any more information from NowTV about what's going on.

    In the meantime, can you get any line stats from the modem? They might give some insight into what's going on. It dropping despite a different ISP suggests an issue between your phone socket and the street cabinet, inclusive.

    Also, AAISP are still an option - despite the cost they should still be drastically cheaper than a mobile ISP for high data volumes. If you've had the same problem on two different ISPs which run their own backhaul networks then trying yet more is unlikely to help if the problem lies with Openreach's network.

    Out of interest, try your postcode on this checker https://availability.samknows.com/br...xchange_search - I assume Vodafone and Sky (for NowTV) are available as LLU providers?

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    Hexus.Daddy.Cool Andehh's Avatar
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    Re: Nasty Broadband Predicament - Unreliability with Openreach??

    How would I get line stats from the modem? From the status page it gives me speeds, up time etc - is that what you are referring to?

    LLU Operators are Sky, Talktalk (CPW) and Vodafone

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    Re: Nasty Broadband Predicament - Unreliability with Openreach??

    I'm not too sure about where they would be on that modem. Useful things to look for would be sync speed, max attainable rate, noise margin (given in dB, usually separate for up and downstream), line attenuation (also given in dB) and whether the line is fast path or interleaved. They're not always called by the same name either!

    Also, some routers give a more detailed technical log - they tend to be full of details so knowing a time the line dropped would be useful, see if it gives any sort of reason for the line drop/modem reconnect. Some modems are pretty useless at giving reasons here though e.g. BT's Smart Hub will tell you it rebooted but generally no proper reason why.

    Also yeah, having them available as LLU operators is useful to know - I'm not certain which if any of them take orders on non-LLU exchanges anyway but in your case it means a BT Wholesale backhaul issue can be ruled out, however unlikely.

    Despite the Openreach visits I'd still be suspecting the copper pair, or possibly an entire bundle of pairs if it's affecting neighbours too. I don't suppose you've noticed if it's worse during/after wet weather? An active part of equipment like a line card in the cabinet is another possibility but one I would think is more likely to be detected and logged by Openreach.

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