Linksys and their crap technical support

[Firelord]

GGGAAAAHHHHHH I have just spent best part of 1h 45mins on the phone to linksys tech support and they plain suck

The level 1 guy was useless and was basically trying to get me to suck eggs and not understanding what I was saying....

Level 2 was just as useless and got me to do the same things as level 1

It is truely crap as 'Roy' ended up hanging up on me as I was arranging a replacement router. I then spent another 15mins on hold trying to get back through

Basically Wireless now doesn't work at all after their suggestions, wireless was dropping down to 1mbps when transferring, lockups, bombing out and just general crap.

Will I ever use Linksys stuff again? Unlikely
Will I recommend linksys? Not a chance
Will I install it at my clients? Nope not a chance!

I can't believe they are part of cisco... it really does reflect badly....

[nichomach]

Motion seconded as to their support; trying to arrange an RMA for a broken WAP nearly cost me the very last vestige of self-control in a weeks-long interchange with incompetent support trained to do nothing other than stall, prevaricate, make meaningless promises and generally put every possible obstacle in the way of honouring a warranty. Do I still use their kit? Well, yes, I confess I do, because unless something goes wrong, it's effective and cheap, and if it does, then I can chuck it and get a new one.

[Firelord]

Think i'm just gonna send it back to eBuyer, get an RMA and a new one and sell it. Grab a belkin router as they are very good. They have good tech support and products are well priced

[Norky]

Basically Wireless now doesn't work at all after their suggestions, wireless was dropping down to 1mbps when transferring, lockups, bombing out and just general crap.

Ah, Windows XP I take it?

[nichomach]

Belkin are certainly very reliable; not the cheapest, but good quality kit - and they seem to make an adapter for EVERYTHING - "Need to plug a spaniel into a USB port, sir? That'd be our SPUSB21 sir; to you, £20 - oh, is it a host powered spaniel or does it have a mains adapter?"...

I don't tend to use the Linksys routers, just the APs, and to be fair, mostly they've done exactly what they said on the tin. Well, box.

[Firelord]

Ah, Windows XP I take it?

Yep - now my wireless doesn't work at all arggghhh! I have spent a grand total of 3h 15mins on the phone and now have an RMA.

Still gonna get a belkin one though!

I installed a belkin 54g router into my dads business partners house and the thing flies!

Using Novatech PCI cards in a PC upstairs and through 1 floor and prob 4-5 walls it still maintained 54mbps connection!

The linksys I have couldn't even maintain a 36mbps connection through a floor and being directly above it by 6 ft