Remote assistance

[Merlin4458]

Basically i want someone to look on my pc using remote assitance. we both have it enabled to allow but jsut wont connect. I want him to look at my vigor 2200 USB router cause i jsut dont understand it. any ideas

[Brodieman]

probably a port issue

Configuring Port 3389 to Enable Remote Assistance
Remote Assistance runs over the top of Terminal Services technology, which means it needs to use the same port already used by Terminal Services: port 3389. For more information about using and configuring ports, see this Microsoft Knowledge Base article.

Note: If the person who is being helped is behind a firewall, NAT, or ICS, Remote Assistance will still function as long as the person being helped initiates the session via Windows Messenger. However, as stated above, Remote Assistance will not work in cases when the outbound traffic from port 3389 is blocked.

Using Remote Assistance in a Home Network
If you are using Personal Firewall or NAT in a home environment, you can use Remote Assistance without any special configurations. However, if you have a corporate-like firewall in a home environment, the same restrictions apply: you would need to open Port 3389 in order to use Remote Assistance.


Info from Microsoft's website