Linksys and their crap technical support

GGGAAAAHHHHHH I have just spent best part of 1h 45mins on the phone to linksys tech support and they plain suck :rant:

The level 1 guy was useless and was basically trying to get me to suck eggs and not understanding what I was saying....

Level 2 was just as useless and got me to do the same things as level 1 :mad: :rant:

It is truely crap as 'Roy' ended up hanging up on me as I was arranging a replacement router. I then spent another 15mins on hold trying to get back through :rant: :rant:

Basically Wireless now doesn't work at all after their suggestions, wireless was dropping down to 1mbps when transferring, lockups, bombing out and just general crap.

Will I ever use Linksys stuff again? Unlikely
Will I recommend linksys? Not a chance
Will I install it at my clients? Nope not a chance!

I can't believe they are part of cisco... it really does reflect badly....

Motion seconded as to their support; trying to arrange an RMA for a broken WAP nearly cost me the very last vestige of self-control in a weeks-long interchange with incompetent support trained to do nothing other than stall, prevaricate, make meaningless promises and generally put every possible obstacle in the way of honouring a warranty. Do I still use their kit? Well, yes, I confess I do, because unless something goes wrong, it's effective and cheap, and if it does, then I can chuck it and get a new one.

Think i'm just gonna send it back to eBuyer, get an RMA and a new one and sell it. Grab a belkin router as they are very good. They have good tech support and products are well priced

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Originally Posted by Firelord

Basically Wireless now doesn't work at all after their suggestions, wireless was dropping down to 1mbps when transferring, lockups, bombing out and just general crap.

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Ah, Windows XP I take it? :)

Belkin are certainly very reliable; not the cheapest, but good quality kit - and they seem to make an adapter for EVERYTHING - "Need to plug a spaniel into a USB port, sir? That'd be our SPUSB21 sir; to you, £20 - oh, is it a host powered spaniel or does it have a mains adapter?"...

I don't tend to use the Linksys routers, just the APs, and to be fair, mostly they've done exactly what they said on the tin. Well, box.

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Originally Posted by Norky

Ah, Windows XP I take it? :)

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Yep - now my wireless doesn't work at all arggghhh! I have spent a grand total of 3h 15mins on the phone and now have an RMA.

Still gonna get a belkin one though!

I installed a belkin 54g router into my dads business partners house and the thing flies!

Using Novatech PCI cards in a PC upstairs and through 1 floor and prob 4-5 walls it still maintained 54mbps connection!

The linksys I have couldn't even maintain a 36mbps connection through a floor and being directly above it by 6 ft :rant: