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Thread: BT Rant

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    BT Rant

    Why is it BT can't get anything right?

    Internet gets slower and slower until it stops competely.
    You check the router and all the settings, nothings changed.
    You unplug all the phones and it still doesnt work.
    You change the filter, still no joy.
    You swap the router, it works for a few days and then slows down again and then stops working.
    Repeat above, still doesnt work and the router reports that it cant find an ADSL service on the line.
    Arse about unplugging and swapping things, no effect.
    ADSL light goes solid very randomly whenever it feels like it.
    Use the bt_test user while lights solid, connects for about 30 seconds n then looses connection again.

    At this point we've tested and checked everything so we ring BT.

    BT tell us that there must be something wrong with the PC and to ring the supplier, MESH, time is spent talking to them and at some point the user ends up ringing Microsoft too, not sure if it was before or after MESH but they ended up telling the user to use the restore CD.
    User rings me.
    We've not long reinstalled the machine so decide to skip that part as the ADSL light is now solid again, user rings BT.
    They do there normal "Line Test" which as I'm sure most of you know is little more than a ping to see if theres anything on the line, a test which 95% of the time will work fine, I suggest that the problem could be at the exchange.
    User rings BT, BT tell her that shes using the wrong un/pw, can see where there going with this as the last time it connected it was on the bt_test user but I only tried that as the damned thing wasnt working.
    UN/PW are changed back to what they were to start off with under the instruction of BT, user is told that username is first.second@btbroadband.com and the password doesnt matter.
    Still doesnt work.
    User rings me again, I have a mini BT rant and user rings BT back.
    BT say sorry we told you the password didnt matter, when it does.
    Internet works for about 20 minutes and then slows to a stop.
    User rings BT, they are now going to check the exchange.

    The bit that gets me you tell them everything you've checked and changed to get it to work (remembering that it did work and things were only changed when it stopped working) but they still insist that its not there system or there fault, they suggest ringing the PC manufacturer and the OS company as well as god knows whatelse, they do a line test that doesnt really test a bloody thing worth testing and get you to spend a day on the phone before they'll test there kit properly, everything was swapped apart from the phone line, where is the hole in the logic?

    Numpties....

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    wtf has the PC got to do with the router losing its connection?

    A router is a completely independent host, BT support staff are a bunch of stupid morons, in fact I find most support people stupid morons. When you tell them the moon is a peice of rock they say its a peice of cheese.

    When I was with demon I would get connection problems and I'd have to ring them and tell them there's a fault with their router/dns/whatever, and they'd start asking me if i 'changed anything on my computer' blah blah blah..
    Quote Originally Posted by Agent View Post
    ...every time Creative bring out a new card range their advertising makes it sound like they have discovered a way to insert a thousand Chuck Norris super dwarfs in your ears...

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    mutantbass head Lee H's Avatar
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    Quote Originally Posted by aidanjt
    wtf has the PC got to do with the router losing its connection?
    Quite a bit actually.

    A friend had issues with his connection dying over the weekend. It took me 4 hours to find that the rolled out update AOL ( I know.... mock the end-user ) did for their network changed the MTU settings and as soon as I adjusted the MTU and rebooted his PC worked fine, with his messenger logging in straight away and pages loading.

    Trig - When I was on BTOpenwound back in 1999 I had a similar issue. It turned out the DSLAM card was faulty and as soon as they fixed this, it worked fine.

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    The bit that gets me is they'll do whatever they do there and and things will start working again yet they'll say it wasnt a fault with there kit and that its just fixed itself by magic and try and charge you for the engineer callout....

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    Quote Originally Posted by Lee @ SCAN
    Quite a bit actually.

    A friend had issues with his connection dying over the weekend. It took me 4 hours to find that the rolled out update AOL ( I know.... mock the end-user ) did for their network changed the MTU settings and as soon as I adjusted the MTU and rebooted his PC worked fine, with his messenger logging in straight away and pages loading.
    I've never heard of a misconfigured MTU on a PC making a router drop its ATM link (or even PPPoATM connection for that matter), the router should use the correct MTU on the outgoing ppp interface and buffer packets automatically. It must have been one seriously cheap router.
    Quote Originally Posted by Agent View Post
    ...every time Creative bring out a new card range their advertising makes it sound like they have discovered a way to insert a thousand Chuck Norris super dwarfs in your ears...

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    Had problems like this with Tiscali.

    (Not a PC literate) User rang Tiscali as she had recently migrated and couldnt connect for the first time

    Tiscali told her to take the PC back to the shop as the connection was fine

    I went round, rang up, they said the line was activated but the account wasnt. Had to activate account but the lines closes at 5, and this point it was 5:03!!

    Next day (yesterday), i ring back to activate the account. "BT havent bla bla bla the exchange" (Couldnt tell as she was foreign and talking fast)

    So hopefully today they will have it sorted, and give me the damn wireless router connection settings!!

    But why do they always think the solution is to take the PC back to the supplier? And when it still doesnt work, thats money wasted!

    Love my Blueyonder tbh.

  7. #7
    mutantbass head Lee H's Avatar
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    Quote Originally Posted by aidanjt
    It must have been one seriously cheap router.
    Yeap. some unknown 19 pound router he picked from the local computer fair about 2 years ago.

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    Can I join the BT Rant, took 3 months for a downgrade.

    They forced me to have line tests and they all passed and they didn't beleive me when I said a downgrade would solve the problem - I presented my evidence but the Tech Support lad had no idea what I was talking about.

    I then had someone call up and say I needed to phone and book an engineer visit (I never did) so they could test the line from my end.

    I then kinda lost it a bit to a BT person and they agreed to downgrade and said I should be on 1Mbps by that thursday - about 2 1/2 months ago, another 2 months of them saying I would be downgraded on date x and it never happening I eventually got the downgrade, and haven't had a disconnection since.
    "If you're not on the edge, you're taking up too much room!"
    - me, 2005

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    been on 2mb for a while now...
    I only used to have problems while using BT's modem.... The day i switch to my netgear router i never got d'cd and I havent called BT for 2years now.... Just their modem is crap which is why all their new connections have Alcatel modems and not their ****ty ones...

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    Senior Member ajbrun's Avatar
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    This BT line regulaly gets disconnections. I'm downloading right now, and atm it's only going at about 30 KB/sec when it can do 120KB tops. I need to phone them sometime...

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    Quote Originally Posted by touficjohn
    I only used to have problems while using BT's modem.... The day i switch to my netgear router i never got d'cd and I havent called BT for 2years now
    So is getting something like this going to improve my connection, i've noticed the Voyager 205 runs rather hot and tends to die when it gets too hot, despite my cooling efforts.
    "If you're not on the edge, you're taking up too much room!"
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    asphinctersayswhat dannyboy83's Avatar
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    If you are on BT Broadband (the one that is kind of dial-up broadband), can you switch to a router (always on)?

    My mate is on BT Broadband and has a crappy USB modem, but I told him it's be better to get a network on the go. Not sure if its possible on that sort of broadband connection.

    My System: Coolermaster Centurion 5 (black) case, Intel E6750 Core2Duo, Tagan Easy-Con 530W, Asus P5B Deluxe WIFI, OCZ 2GB Kit (2x1GB) DDR2 800MHz/PC2-6400 CL 4-4-4-15 PLATINUM XTC, Samsung SpinPoint 200Gb SATA2 / 2 x Maxtor DiamondMax 10 200Gb SATA, 256Mb Sapphire ATI PCI-E X1950PRO, Creative X-Fi Xtreme 7.1, 19" Daewoo W9ZQ Black Widescreen TFT, 4Mb Virgin Cable Broadband (formerly Blueyonder) with Linksys WRT54GL Wireless-G and DD-WRT firmware.

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    Network|Geek kidzer's Avatar
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    Should be aye, my cousin is with Wanadoo and he uses a USB Speedtouch to 'dial up' and he can use one of my routers fine.

    You should just have to input the username and password in the router's web interface (Which can usually be located at 192.168.1.1) and click connect.
    "If you're not on the edge, you're taking up too much room!"
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    HEXUS.timelord. Zak33's Avatar
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    matey..unless you use someone like Zen you dont have a godly chance of getting someone with any actual knowledge on the help desk

    I'm with Virgin. It's justy not funny. I am gonna have to switch.

    If I turn off my router myself, it takes EXACTLY 15 mniutes to reconnect to their server. Within 1 minute of a router reboot it SHOWS what connection I will get but don't connect to their WAN for a further 14 mniutes.

    You can time it.

    SO...on the odd time Virgin disconnect me (randomly, no reasdon) it takes exactly 15 minutes to reconnect.

    Apparently my hardware is at fault, and they have no default reconnection time on their 1 meg line.

    It doesnt do it on the 512 service tho.

    I have THREE different routers. All take exactly 15 minutes to reconnect.
    SO does the USB modem provided.

    They want me to take my entire PC down to the front door where the masterplug is, and run it there, test it, then re report it as a REAL FAULT, so they can send a BT engineer round (while I take a day off work waiting for him/her to arrive)

    When I know that the 15 mnutes is PRECISE and not a cabble issue.

    If you reboot after 16 minutes powered off....it connects instantly.


    Fools...the lot of them.

    I guess that its a SPAM PREVENTION system to prevent Dynamic IP's being used to hide heavy spammers. But it does NOT help in WW2 when my Il2 is on finals for a bomb run, and a power cut leaves us booting 3 pc's and a router...only to sit like lemons for 15 mniutes waiting for a ping!

    Quote Originally Posted by Advice Trinity by Knoxville
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    not posting kempez's Avatar
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    I'll join in on the slate BT rant if thats ok....

    I needed to move home so I rang BT and told them where I was moving to. They said that the house I was going to had a 3rd party supplier on it and that would need to be cancelled. Fair enough. Then they told me it would take 10working days!! WTF?

    Right fine. I was going to move ISP anyhoo so I called up the new ISP and ordered broadband . The line was due to be completed on X date so I rang BT and asked them to make the line BB ready. Obviously they couldn't possibly do this

    Right so X date comes up and my ISP (great people - IDNET) told me that for them to get an order on the line, BT's order had to be closed or BT wouldn't let them order BB on the line. Fine I rang BT and said that and they said "No your ISP is incorrect - its nothing to do with us and they can order it from now"

    Now I rang IDNET and told them that at which point they had to stop themselves bursting out laughing (they did I was amazed - very professional ) and said that they would try to get hold of BT and get it sorted.

    All of this is due to BT's archane ordering system that takes 5days to get BB on a line when all they have to do is enable the damn thing at the exchange

    So yeah it ends up that the order took 4days for BT to complete and then IDNET could eventually order the BB

    So that was 2.5weeks of me in a new flat without BB

    Dya know what - Sky took 1 day to come round and install and get working!
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  16. #16
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    Wonder if theres anyone working for BT on the boards we can get some info from lol...

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