Why is it BT can't get anything right?
Internet gets slower and slower until it stops competely.
You check the router and all the settings, nothings changed.
You unplug all the phones and it still doesnt work.
You change the filter, still no joy.
You swap the router, it works for a few days and then slows down again and then stops working.
Repeat above, still doesnt work and the router reports that it cant find an ADSL service on the line.
Arse about unplugging and swapping things, no effect.
ADSL light goes solid very randomly whenever it feels like it.
Use the bt_test user while lights solid, connects for about 30 seconds n then looses connection again.
At this point we've tested and checked everything so we ring BT.
BT tell us that there must be something wrong with the PC and to ring the supplier, MESH, time is spent talking to them and at some point the user ends up ringing Microsoft too, not sure if it was before or after MESH but they ended up telling the user to use the restore CD.
User rings me.
We've not long reinstalled the machine so decide to skip that part as the ADSL light is now solid again, user rings BT.
They do there normal "Line Test" which as I'm sure most of you know is little more than a ping to see if theres anything on the line, a test which 95% of the time will work fine, I suggest that the problem could be at the exchange.
User rings BT, BT tell her that shes using the wrong un/pw, can see where there going with this as the last time it connected it was on the bt_test user but I only tried that as the damned thing wasnt working.
UN/PW are changed back to what they were to start off with under the instruction of BT, user is told that username is first.second@btbroadband.com and the password doesnt matter.
Still doesnt work.
User rings me again, I have a mini BT rant and user rings BT back.
BT say sorry we told you the password didnt matter, when it does.
Internet works for about 20 minutes and then slows to a stop.
User rings BT, they are now going to check the exchange.
The bit that gets me you tell them everything you've checked and changed to get it to work (remembering that it did work and things were only changed when it stopped working) but they still insist that its not there system or there fault, they suggest ringing the PC manufacturer and the OS company as well as god knows whatelse, they do a line test that doesnt really test a bloody thing worth testing and get you to spend a day on the phone before they'll test there kit properly, everything was swapped apart from the phone line, where is the hole in the logic?
Numpties....


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